Does your IT department use various social communication tools?
Social and mobile tools are changing the way IT help desks provide support, making ‘old-school’ ticketing systems obsolete. Rob Young, a help desk analyst at IDC, says employees expect rapid support from IT through social communication tools. Does your IT department use various social communication tools? If so, have you seen a positive or negative [...]
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| April 22, 2013 1:57 PM
Help Desk, Social media tools
Social and mobile tools are changing the way IT help desks provide support, making ‘old-school’ ticketing systems obsolete. Rob Young, a help desk analyst at IDC, says employees expect rapid support from IT through social communication tools. Does your IT department use various social communication tools? If so, have you seen a positive or negative [...]
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| April 22, 2013 1:57 PM
Help Desk, Social media tools
Tech Support: Horror Stories from the Trenches
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
tiger webstart computer
how to log in new screen name on a used system.
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| February 28, 2012 7:41 PM
Help Desk
how to log in new screen name on a used system.
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| February 28, 2012 7:41 PM
Help Desk
Admin vs Non-Admin
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to [...]
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| July 1, 2011 7:52 PM
Administrator account, Help Desk, Service desk management, Windows 7, Windows XP
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to [...]
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| July 1, 2011 7:52 PM
Administrator account, Help Desk, Service desk management, Windows 7, Windows XP
Is Desktop support or IT Help Desk job helpful in earning experience after CCNA?
I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience [...]
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| March 16, 2011 8:09 AM
CCNA, CCNA Certification, CCNA practice, Help Desk, IT Help Desk
I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience [...]
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| March 16, 2011 8:09 AM
CCNA, CCNA Certification, CCNA practice, Help Desk, IT Help Desk
Time tracking of quick support requests
Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I’m using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number [...]
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| February 7, 2011 7:19 PM
Help Desk, Help desk services, IT Help Desk
Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I’m using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number [...]
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| February 7, 2011 7:19 PM
Help Desk, Help desk services, IT Help Desk
Career possibilities after IT help desk
i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in [...]
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| March 6, 2012 11:59 AM
.NET, .NET development, Help Desk, IT careers, IT Help Desk, IT professional
i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in [...]
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| March 6, 2012 11:59 AM
.NET, .NET development, Help Desk, IT careers, IT Help Desk, IT professional
Helpdesk Symantec antivirus
1. my senior uninstalled the backup management console in the helpdesk server box, since then: the backup keeps failing and missing to backup. Could this be caused by the untivirus being uninstalled? 2. How do i go about installing the untivirus on the box?
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| November 11, 2010 10:08 AM
Antivirus, Backup, Help Desk, Symantec, Symantec AntiVirus, Symantec Backup Exec
1. my senior uninstalled the backup management console in the helpdesk server box, since then: the backup keeps failing and missing to backup. Could this be caused by the untivirus being uninstalled? 2. How do i go about installing the untivirus on the box?
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| November 11, 2010 10:08 AM
Antivirus, Backup, Help Desk, Symantec, Symantec AntiVirus, Symantec Backup Exec
Creating a virtual help desk: Application suggestions
We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?
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| September 21, 2010 3:47 PM
Application development, Help Desk, Help desk services, Virtual Apps, Virtualization, Virtualization software
We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?
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| September 21, 2010 3:47 PM
Application development, Help Desk, Help desk services, Virtual Apps, Virtualization, Virtualization software
Remedy training
I am starting a new job and they use remedy. where can I get some inexpensive training on this topic?
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| May 17, 2010 11:21 PM
BMC Remedy, BMC Software, Help Desk, ITIL, Service Management Tools
I am starting a new job and they use remedy. where can I get some inexpensive training on this topic?
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| May 17, 2010 11:21 PM
BMC Remedy, BMC Software, Help Desk, ITIL, Service Management Tools
Process documentation
I need a tool (affordable!) for documenting complex processes. The processes are custom, customer-specific and may be both administrative and technical in nature. The idea is to have documentation that follows the incident process – showing questions to ask and actions to take (dependent upon the answers). The documentation should present the processes in a way that can be [...]
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| February 1, 2010 11:23 PM
Help Desk, Incident management, Knowledge Point Challenge, process documentation
I need a tool (affordable!) for documenting complex processes. The processes are custom, customer-specific and may be both administrative and technical in nature. The idea is to have documentation that follows the incident process – showing questions to ask and actions to take (dependent upon the answers). The documentation should present the processes in a way that can be [...]
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| February 1, 2010 11:23 PM
Help Desk, Incident management, Knowledge Point Challenge, process documentation
Can I switch to an IT career in networking without a four-year degree?
I am thinking about switching careers to join the IT field. I was thinking about an AA degree but was told certifications will work better because of specialized fields. Unfortunately, I don’t have four years to get a BA. I’m open to anything, network, software, etc., but I am not interested in help desk. Any [...]
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| May 21, 2011 7:57 PM
Help Desk, Networking careers, Networking certifications
I am thinking about switching careers to join the IT field. I was thinking about an AA degree but was told certifications will work better because of specialized fields. Unfortunately, I don’t have four years to get a BA. I’m open to anything, network, software, etc., but I am not interested in help desk. Any [...]
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| May 21, 2011 7:57 PM
Help Desk, Networking careers, Networking certifications
What to expect in Desktop Support with 2 yrs experience
Hi All, I have two year exp in desktop support and currently i am getting 10000 and i am goin gto get appraisal by this month in my current organisation. i am going for interview for desktop support engg next week. What salary i should expect there. Kindly guide me. Thanks Gaurav
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| March 21, 2009 5:06 AM
Desktops, Help Desk, IT careers, IT salaries, Support staff
Hi All, I have two year exp in desktop support and currently i am getting 10000 and i am goin gto get appraisal by this month in my current organisation. i am going for interview for desktop support engg next week. What salary i should expect there. Kindly guide me. Thanks Gaurav
Answer Question
| March 21, 2009 5:06 AM
Desktops, Help Desk, IT careers, IT salaries, Support staff
Data transfer from Lotus Notes to CA Unicenter Service Desk r11.2
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
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| December 4, 2008 4:50 AM
CA Unicenter Service Desk, Help Desk, Incident management, Incident response, Lotus Notes, Lotus Notes import/export, Service Desk
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
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| December 4, 2008 4:50 AM
CA Unicenter Service Desk, Help Desk, Incident management, Incident response, Lotus Notes, Lotus Notes import/export, Service Desk
Setup of service desk
what is the best setup service desk?
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| March 15, 2012 10:45 AM
Help Desk, IT Help Desk, IT Service Desk, Service centers
what is the best setup service desk?
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| March 15, 2012 10:45 AM
Help Desk, IT Help Desk, IT Service Desk, Service centers
Desktop and Helpdesk Job Demand In Sacramento and Bay Area
I’m considering getting the MCSA so I can start doing desktop or helpdesk work. The question is, are there very many desktop or helpdesk jobs in Sacramento or the Bay Area? I come from a technical background and worked in the field troubleshooting and repairing servers, disks and printers on MPE so that gives you [...]
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| September 28, 2008 11:37 PM
Career development, Certifications, Help Desk, IT careers, MCSA, Microsoft Certified Systems Administrator
I’m considering getting the MCSA so I can start doing desktop or helpdesk work. The question is, are there very many desktop or helpdesk jobs in Sacramento or the Bay Area? I come from a technical background and worked in the field troubleshooting and repairing servers, disks and printers on MPE so that gives you [...]
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| September 28, 2008 11:37 PM
Career development, Certifications, Help Desk, IT careers, MCSA, Microsoft Certified Systems Administrator
How to be the very best network administrator you can be
I am four months away from graduating from ITT Tech at Austin, Texas. I am a computer networking student with a GPA of 3.67. I currently work help desk for Unisys Technical Services, a job I dearly love by the way. I wanted to know what advice you might give me on becoming the very [...]
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| June 2, 2008 8:21 PM
Career development, Help Desk, IT training, Network administrators, Networking careers and salaries
I am four months away from graduating from ITT Tech at Austin, Texas. I am a computer networking student with a GPA of 3.67. I currently work help desk for Unisys Technical Services, a job I dearly love by the way. I wanted to know what advice you might give me on becoming the very [...]
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| June 2, 2008 8:21 PM
Career development, Help Desk, IT training, Network administrators, Networking careers and salaries
YouTube
New Answer
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| October 31, 2006 12:31 PM
Availability, Bandwidth, Hardware, Help Desk, Interoperability, Network applications management, Networking, Performance management, Software, Tech support
New Answer
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| October 31, 2006 12:31 PM
Availability, Bandwidth, Hardware, Help Desk, Interoperability, Network applications management, Networking, Performance management, Software, Tech support
Installation and updates
Howdy folks, Tryin to keep things going around here….need some advice. I have Win2003 servers and Active Directory…..single domain….approx. 100 client computers…..one location. Am upgrading all computers from Office XP to Office 2003. My project: Install Office 2003 and all updates remotely without going to each machine. My progress: I tried the method of creating [...]
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| April 23, 2008 9:36 PM
Access control, Active Directory, Application security, backdoors, Bandwidth, Browsers, Cabling, Cisco, Compliance, configuration, CRM, Current threats, Database, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, Distribution/logistics applications, DNS, Encryption, Ethernet, Exchange, filtering, Firewalls, Forensics, General Directories, Hacking, Hardware, Help Desk, Hubs, human factors, Incident response, Instant Messaging, Intrusion management, Lotus Domino, Management, Microsoft Office, Microsoft Operations Manager, Microsoft Systems Management Server, Microsoft Windows, Network applications management, Network management software, Network monitoring, Network protocols, Network security, Networking, Networking services, OS, Patch management, patching, PEN testing, Platform Security, Policies, Project management, Protocol analysis, Remote management, Risk management, Routers, Secure Coding, Security, Security Program Management, Servers, Software, Software testing, Spyware, SQL Server, SSL/TLS, Switches, Systems management software, TCP, Tech support, Trojans, Viruses, VPN, vulnerability management, Web security, Wireless, worms
Howdy folks, Tryin to keep things going around here….need some advice. I have Win2003 servers and Active Directory…..single domain….approx. 100 client computers…..one location. Am upgrading all computers from Office XP to Office 2003. My project: Install Office 2003 and all updates remotely without going to each machine. My progress: I tried the method of creating [...]
Answer Question
| April 23, 2008 9:36 PM
Access control, Active Directory, Application security, backdoors, Bandwidth, Browsers, Cabling, Cisco, Compliance, configuration, CRM, Current threats, Database, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, Distribution/logistics applications, DNS, Encryption, Ethernet, Exchange, filtering, Firewalls, Forensics, General Directories, Hacking, Hardware, Help Desk, Hubs, human factors, Incident response, Instant Messaging, Intrusion management, Lotus Domino, Management, Microsoft Office, Microsoft Operations Manager, Microsoft Systems Management Server, Microsoft Windows, Network applications management, Network management software, Network monitoring, Network protocols, Network security, Networking, Networking services, OS, Patch management, patching, PEN testing, Platform Security, Policies, Project management, Protocol analysis, Remote management, Risk management, Routers, Secure Coding, Security, Security Program Management, Servers, Software, Software testing, Spyware, SQL Server, SSL/TLS, Switches, Systems management software, TCP, Tech support, Trojans, Viruses, VPN, vulnerability management, Web security, Wireless, worms
Installing Printers Based on Active Directory Group
Hi All, I’m looking to install all my printers based on security groups within active directory I was planning on using the script below: *** START SCRIPT PRINTERS.VBS *** Const IT_GROUP = “IT” Set WshShell = WScript.CreateObject(“WScript.Shell”) Set WshNetwork = CreateObject(“WScript.Network”) Set ADSysInfo = CreateObject(“ADSystemInfo”) Set CurrentUser = GetObject(“LDAP://” & ADSysinfo.UserName) strGroups = LCase(Join(CurrentUser.MemberOf)) ON [...]
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| July 19, 2006 3:13 AM
DataCenter, Development, Hardware, Help Desk, Microsoft Windows, Network testing, Networking, Remote management, Software, Tech support
Hi All, I’m looking to install all my printers based on security groups within active directory I was planning on using the script below: *** START SCRIPT PRINTERS.VBS *** Const IT_GROUP = “IT” Set WshShell = WScript.CreateObject(“WScript.Shell”) Set WshNetwork = CreateObject(“WScript.Network”) Set ADSysInfo = CreateObject(“ADSystemInfo”) Set CurrentUser = GetObject(“LDAP://” & ADSysinfo.UserName) strGroups = LCase(Join(CurrentUser.MemberOf)) ON [...]
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| July 19, 2006 3:13 AM
DataCenter, Development, Hardware, Help Desk, Microsoft Windows, Network testing, Networking, Remote management, Software, Tech support
