Help Desk Questions and Answers

Recent IT Questions

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What to expect in Desktop Support with 2 yrs experience

Hi All, I have two year exp in desktop support and currently i am getting 10000 and i am goin gto get appraisal by this month in my current organisation. i am going for interview for desktop support engg next week. What salary i should expect there. Kindly guide me. Thanks Gaurav

View Answer   |  Mar 20 2009  5:06 AM GMT
Desktops, IT salaries, Support staff
asked by G.nijhawan1

  35 pts.

Data transfer from Lotus Notes to CA Unicenter Service Desk r11.2

Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?

View Answer   |  Dec 3 2008  4:50 AM GMT
Help Desk, Incident response, Lotus Notes
asked by 5056

  35 pts.

Setup of service desk

what is the best setup service desk?

View Answer   |  Nov 18 2008  10:45 AM GMT
Help Desk, Service centers, IT Help Desk
asked by Whatisthematrix

  5 pts.

Desktop and Helpdesk Job Demand In Sacramento and Bay Area

I'm considering getting the MCSA so I can start doing desktop or helpdesk work. The question is, are there very many desktop or helpdesk jobs in Sacramento or the Bay Area? I come from a technical background and worked in the field troubleshooting and repairing servers, disks and printers on MPE so...

View Answer   |  Jul 28 2008  11:37 PM GMT
Help Desk, Career development, Certifications
asked by Lasong22

  5 pts.

How to be the very best network administrator you can be

I am four months away from graduating from ITT Tech at Austin, Texas. I am a computer networking student with a GPA of 3.67. I currently work help desk for Unisys Technical Services, a job I dearly love by the way. I wanted to know what advice you might give me on becoming the very best network...

View Answer   |  May 22 2008  8:21 PM GMT
Help Desk, Career development, IT training
asked by NetworkingATE

  1405 pts.

Installation and updates

Howdy folks, Tryin to keep things going around here....need some advice. I have Win2003 servers and Active Directory.....single domain....approx. 100 client computers.....one location. Am upgrading all computers from Office XP to Office 2003. My project: Install Office 2003 and all updates...

View Answer   |  Aug 2 2006  9:36 PM GMT
Tech support, Help Desk, Disaster Recovery
asked by TheVyrys

  0 pts.

Installing Printers Based on Active Directory Group

Hi All, I'm looking to install all my printers based on security groups within active directory I was planning on using the script below: *** START SCRIPT PRINTERS.VBS *** Const IT_GROUP = "IT" Set WshShell = WScript.CreateObject("WScript.Shell") Set WshNetwork = CreateObject("WScript.Network")...

View Answer   |  Jul 5 2006  3:13 AM GMT
Tech support, Help Desk, Hardware
asked by ladrick

  0 pts.

Ghost Solution Suite 1.1 and Maxtor One Touch Drive

Hi all - I'm stuck here - just don't know how to make this work - We just purchased Ghost Solution suite 1.1 and the Maxtor One Touch III USB drive - when I create the boot floppy for ghost and test it on another computer it does not see the USB drive at all - I've tried all kinds of insane...

View Answer   |  Jun 15 2006  12:32 AM GMT
Help Desk, Development
asked by Lirria

  0 pts.

Read Only Document Question

Scenario: We have a Word document that is our Facility Calendar. The secretary updates it as requested with meetings, seminars, etc. The problem: When someone else has the document open, she cannot save changes she makes. She then has to email everyone and tell them to close the document. ...

View Answer   |  May 25 2006  6:02 PM GMT
Tech support, Help Desk, Networking
asked by TheVyrys

  0 pts.

Posting Data Online

We want to "post" various documents on-line so that we can give members of our outside consulting group access to view, and even possibly download them. Is it possible without opening them up to the public-at-large? In answering, keep in mind the following: 1. We prefer not to purchase any...

View Answer   |  Mar 7 2006  11:14 AM GMT
Help Desk, Networking, Network management software
asked by TheVyrys

  0 pts.

simple remote administration

hey y'all... is there a way to do the following remotely? change passwords create a share on a server hard drive I have the adminpak installed on my workstation which allows me to do it. I want to be able to do it from ANY computer on the network. I have Win2k3 servers only, and WinXP clients...

View Answer   |  Oct 21 2005  10:41 AM GMT
Help Desk, Hardware, Networking
asked by TheVyrys

  0 pts.

Terminal search

Hello Everybody, I am looking for a POS terminal for my application development with following specifications : 1.Contactless smart card interface. 2.Fast Thermal Printer (24 Column) Interface. 3.Upto 25 keys keypad. 4.Graphics LCD.(Minimum 128X64 Pixels) 5.Sufficiently large Battery...

View Answer   |  Sep 27 2005  7:21 AM GMT
Help Desk, E-business, Partner facing
asked by anshambedkar

  0 pts.

AMD vs INTEL....?

Hi all, I`ve been a AMD fan as long as i know but i have a few questions for everyone! If INTEL`s chip specifies Pentium 4 3600(800FSB 1MB)LGA 775Pinn the we all know its 3.6GHZ! But Now WHY when we get to AMD specification of chipset : AMD Athlon64 ? 4000+ (PIB) 2.4GHZ, 939-Pin Processor (128 L1...

View Answer   |  Sep 25 2005  6:22 AM GMT
Tech support, Help Desk, Hardware
asked by Wazzup

  0 pts.

Prefferred Anti Virus Program?

Hi All, Can i get any suggestions on what you consider being the BEST Anti virus software with not much hassles! The 2 i`m most interested in is Norton and Mcafee? Any 3rd party app will also be greatly appreciated! I had Norton 2005 Internet Security on my PC,1.7GHZ AMD,Win XP SP2, 384MG RAM...

View Answer   |  Sep 25 2005  6:10 AM GMT
Tech support, Help Desk, Disaster Recovery
asked by Wazzup

  0 pts.

Network neigbhorhood

Sir, I have a windows 2K advanced server running on HP Proliant ML350 G3. The problem is my network neighborhood does not open quickly. Same problem with control panel. It take a long time to open maybe 45 mins to 1 hour. I have uninstalled all the HP tools but installation takes place only...

View Answer   |  Sep 13 2005  2:10 AM GMT
Help Desk, Networking, Network management software
asked by msat1875

  0 pts.

Imaging Hard Drives

Hello All - I need to format and install OS and a few apps on 48 new Seagate hard drives before installing HDs into PCs. I am ready to purchase a disk imaging program but have read a variety of reviews - good and bad. Can anyone recommend a specific program with which they've had good results? ...

View Answer   |  Aug 29 2005  1:13 PM GMT
Help Desk, Hardware, Security
asked by KProcopio

  0 pts.

Library management system

i need a free library management system running on window or linux that can keep track of who has what cd/books any one help plse

View Answer   |  Aug 15 2005  5:39 AM GMT
Tech support, Help Desk, Hardware
asked by eduado

  0 pts.

Symantec Anti Virus Corporate 8.0 issue

Starting one WinXPSP2 (fully patched) computer last night revealed that the SAV Corporate 8.0 was not functioning properly (yellow "!" over systray icon). Restart of the computer did not resolve the issue. I cannot update (Live Update is disabled); I cannot uninstall (process appears to start and...

View Answer   |  Aug 1 2005  9:07 AM GMT
Tech support, Help Desk, Third-party services
asked by poppaman2

  0 pts.

connecting the 5th and 7th floosr of a building

Hi, Everybody My network covers the 5 th floor of an office building, and now we expanding to the 7th floor (a half-dozen users. All the servers and telecom closet are on the 5th floor and I have to provide network services to the users on the 7th floor. I would like to have the opunion of this...

View Answer   |  Jul 31 2005  2:25 AM GMT
Security management, Tech support, Help Desk
asked by senomango

  0 pts.

Problem in Windows 2003 Startup

Dear All, My Windows 2003 Server Standard Edition (its a Oracle Database Server) doesn't moves from "Applying computer settings". but when i disable the Veritas and SQL Manager from the statup and MSSQL$BKUPEXEC Service its works. The system is starting as normal, but when i enable the veritas and...

View Answer   |  Jul 29 2005  12:52 AM GMT
Tech support, Help Desk, Third-party services
asked by suhaif

  0 pts.

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