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  • Creating a virtual help desk: Application suggestions

    We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?

    Troubleshooter24755 pointsBadges:
  • L1,L2 and L3 support

    What is the meaning of L1, L2 and L3 support? What is the difference in the expertise and effort needed? I'm asking for a general understanding.

    Abi5 pointsBadges:
  • Tech Support: Horror Stories from the Trenches

    Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk and you are...

    Harisheldon5,660 pointsBadges:
  • import data from excel to web

    i have a data on my excel sheet its from filing data like complete mail address form how i auto fill data directly to web

    faizakbar20 pointsBadges:
  • CA Unicenter Service Desk Security

    We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...

    Shazgor5 pointsBadges:
  • Time tracking of quick support requests

    Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I'm using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of...

    KFaganJr1,355 pointsBadges:
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