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L1,L2 and L3 support
What is the meaning of L1,L2 and L3 support? What is the difference in the expertise and effort needed? Asking the same for a general understanding
What is the meaning of L1,L2 and L3 support? What is the difference in the expertise and effort needed? Asking the same for a general understanding
5 pts.
CA Unicenter Service Desk Security
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
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| Apr 21 2009 6:15 AM GMT
CA Unicenter Service Desk, Unicenter Service Desk, Help desk services
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
View Answer
| Apr 21 2009 6:15 AM GMTCA Unicenter Service Desk, Unicenter Service Desk, Help desk services
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