What is the best solution to calculate FTE’s for a outbound campaign?
I am looking for the best solution to calculate FTE’s for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or [...]

Answer Question   |  June 10, 2008  5:48 PM
Call Centers, CRM, FTE, Full-time equivalent (FTE), Marketing campaign management