FTE

What is the best solution to calculate FTE's for a outbound campaign?

I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...

Looking for metrics regarding SAN ports managed per FTE

Any data would be helpful. Basically for use in additional staff justification.