• Looking for metrics regarding SAN ports managed per FTE

    Any data would be helpful. Basically for use in additional staff justification.

    Lynnew5 pointsBadges:
  • What is the best solution to calculate FTE’s for a outbound campaign?

    I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...

    CRM Ask the Expert250 pointsBadges:

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