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    At what point(s) (e.g., metrics, KPI) should a small B2B software provider look to automate their customer service functions?

    Petiesmom10 pointsBadges:
  • What is industry standard for AHT when Chat is used?

    What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Tech Support: Horror Stories from the Trenches

    Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk and you are...

    Harisheldon12,350 pointsBadges:

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