http://itknowledgeexchange.techtarget.com/itanswers Tue, 21 May 2013 00:35:33 +0000 en-US hourly 1 http://itknowledgeexchange.techtarget.com/itanswers/what-is-industry-standard-for-aht-when-chat-is-used/ http://itknowledgeexchange.techtarget.com/itanswers/what-is-industry-standard-for-aht-when-chat-is-used/#comments Wed, 11 Feb 2009 16:12:01 +0000 CRM Ask the Expert What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

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