http://itknowledgeexchange.techtarget.com/itanswers Tue, 21 May 2013 00:35:33 +0000 en-US hourly 1 http://itknowledgeexchange.techtarget.com/itanswers/open-it-forum-its-role-in-customer-service/ http://itknowledgeexchange.techtarget.com/itanswers/open-it-forum-its-role-in-customer-service/#comments Tue, 13 Sep 2011 13:08:17 +0000 MelanieYarbrough http://itknowledgeexchange.techtarget.com/itanswers/open-it-forum-its-role-in-customer-service/feed/ 15