1
  • Customer service call ratios

    What are typical service contacts to product sales ratios in a B to C and B to SMB environments?

    clarkie575 pointsBadges:
  • Call Rep to Manager Ratio

    In the financial service industry, what is the optimal call rep to manager ratio? What is the national average of call reps to managers in the industry?

    Jayson12320 pointsBadges:
  • Standard for call back times

    What is the industry standard for call back times?

    JulieBussone5 pointsBadges:
  • Metrics for customer service functions and “rule of thumb” trigger points

    At what point(s) (e.g., metrics, KPI) should a small B2B software provider look to automate their customer service functions?

    Petiesmom10 pointsBadges:
  • How to add live chat on a website

    How does a live chat system works? Actually I have product based website and want to provide customer support service on website. Please suggest me secure and well features live chat software.

    connorlawson5 pointsBadges:
  • Open IT Forum: IT’s role in customer service

    One of ITKnowledgeExchange's bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We'll take horror stories as well! Help a fellow IT...

    MelanieYarbrough6,345 pointsBadges:
  • Multiple Users with Multiple Emails

    I currently work for a company which has 5 retail websites. The problem we need to solve is how to handle all of the emails. We have several customer service reps and 5 incoming emails (cs@abc.com, cs@123.com ect.) We need a program, hosted preferably, that will allow for multiple users to answer...

    Mmsed15 pointsBadges:
1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following