How does a live chat system works? Actually I have product based website and want to provide customer support service on website. Please suggest me secure and well features live chat software.
One of ITKnowledgeExchange's bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We'll take horror stories as well! Help a fellow IT...