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  • How do you increase response rates to customer satisfaction surveys?

    I want to put a list together to try and improve response rates for B2B customer satisfaction surveys. I have a few ideas (which I've listed) and would be grateful for any additions.Acting on the feedback - shows you've listened and helps response rates for repeat surveys Have good customer data -...

    JohnColdwell5 pointsBadges:
  • Customer relationship management system

    How do CRM systems help firms achieve customer intimacy?

    rein105 pointsBadges:
  • Where can I find industry customer complaint percentages?

    I work for a commodity chemical company. I address all customer complaints. What is the percent of customers who complain to the manufacturing company in my industry? My manager thinks it is 10-11%, however, I have heard other numbers. Can you help with a better idea of what complaints we may not...

    CRM Ask the Expert250 pointsBadges:
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