Where can I find industry customer complaint percentages?
I work for a commodity chemical company. I address all customer complaints. What is the percent of customers who complain to the manufacturing company in my industry? My manager thinks it is 10-11%, however, I have heard other numbers. Can you help with a better idea of what complaints we may not be receiving? Or [...]

Answer Question   |  July 29, 2008  3:01 PM
Call Center metrics, CRM, Customer satisfaction