IT Answers » Customer Relationship Management http://itknowledgeexchange.techtarget.com/itanswers Sat, 25 May 2013 02:14:35 +0000 en-US hourly 1 Is Gartner right about their 5 CRM technology trends? http://itknowledgeexchange.techtarget.com/itanswers/is-gartner-right-about-their-5-crm-technology-trends/ http://itknowledgeexchange.techtarget.com/itanswers/is-gartner-right-about-their-5-crm-technology-trends/#comments Wed, 16 Sep 2009 14:48:25 +0000 Michael Morisy Open IT ForumRecently, Gartner outlined 5 trends changing CRM architectures:

  • Cloud Computing
  • Business intelligence and CRM
  • The shift from operational CRM to social CRM
  • Web-oriented architecture and its effect on CRM systems
  • Unified communications

While most of this makes sense in theory, I’m wondering if all these factors are actually being felt in budgets and real-life deployments. Any other trends you’d add in there, or take out?

]]> http://itknowledgeexchange.techtarget.com/itanswers/is-gartner-right-about-their-5-crm-technology-trends/feed/ 0 CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES CAN BE KEY TO SURVIVING ECONOMIC SLOWDOWN? http://itknowledgeexchange.techtarget.com/itanswers/customer-relationship-management-strategies-can-be-key-to-surviving-economic-slowdown/ http://itknowledgeexchange.techtarget.com/itanswers/customer-relationship-management-strategies-can-be-key-to-surviving-economic-slowdown/#comments Fri, 27 Mar 2009 14:15:15 +0000 DM0780370 Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don’t really understand about this statement. thanks

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