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Is Gartner right about their 5 CRM technology trends?
Recently, Gartner outlined 5 trends changing CRM architectures: Cloud Computing, Business intelligence and CRM, The shift from operational CRM to social CRM, Web-oriented architecture and its effect on CRM systems, Unified communications While most of this makes sense in theory, I'm wondering if...
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| Sep 16 2009 2:48 PM GMT
Customer Relationship Management, Open IT Forum, Unified Communications
Recently, Gartner outlined 5 trends changing CRM architectures: Cloud Computing, Business intelligence and CRM, The shift from operational CRM to social CRM, Web-oriented architecture and its effect on CRM systems, Unified communications While most of this makes sense in theory, I'm wondering if...
Answer Question
| Sep 16 2009 2:48 PM GMTCustomer Relationship Management, Open IT Forum, Unified Communications
685 pts.
CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES CAN BE KEY TO SURVIVING ECONOMIC SLOWDOWN?
Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don't really understand about this statement. thanks
Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don't really understand about this statement. thanks
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