ATG Commerce, B2B, Billing and customer care, Call Center, Call center agents, Call Center management, Call Center metrics, Call Center ROI/TCO, Call center services, Call Centers, Call forwarding services, CEM, Client management, Contact center, Contact centers, Corporate portal applications, CRM analytics, CRM applications, CRM implementation, CRM integration, CRM services, CRM software, Customer experience management, Customer Relationship Management, Customer relationship management applications, Customer service, enterprise social media, Enterprise social networking, Great Plains, Microsoft CRM, Microsoft Dynamics CRM, Microsoft Dynamics CRM 4.0, Mobile CRM, Pivotal, Proxy server, SaaS CRM, Sales, Sales force automation applications, Salesforce, Salesforce.com, SalesLogix, Service and support, Siebel, Social collaboration, social CRM, social media, Software upgrades, SRM, SugarCRM, Yammer VIEW ALL TAGS
I wanted to ask about the properties of CRM and examples for CRM?
Recently, Gartner outlined 5 trends changing CRM architectures: Cloud ComputingBusiness intelligence and CRMThe shift from operational CRM to social CRMWeb-oriented architecture and its effect on CRM systemsUnified communications While most of this makes sense in theory, I'm wondering if all these...
Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don't really understand about this statement. thanks