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I wanted to ask about the properties of CRM and examples for CRM?
Recently, Gartner outlined 5 trends changing CRM architectures: Cloud ComputingBusiness intelligence and CRMThe shift from operational CRM to social CRMWeb-oriented architecture and its effect on CRM systemsUnified communications While most of this makes sense in theory, I'm wondering if all these...
Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don't really understand about this statement. thanks