• Applying metrics to customer data

    How can metrics like customer satisfaction, retention rate and net promoter score help identify customers in terms of customer retention?

    padita10 pointsBadges:
  • What tools are the best for sophisticated customer analysis?

    I mean not just visualisation but some sophisticated features like segmentation, churn, basket analysis or something even more complicated? I can write R script and do everything by myself but if there are any ready-made service (preferably online) for these tasks?

    AlexaSnow5 pointsBadges:

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