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What is the product name of the Genesys CTI solution?
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
We are working to expand the Phone system to enterprise level over an existing MLPS network using SIP to integrate 5 different CTI applications. Would like mix of vendor neutral and vendor-specific content. This request for help was originally submitted to the Research Assistant on WhatIs.com.