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5 pts.
CTI Vendor Agnostic
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
Integrating CTI applications
We are working to expand the Phone system to enterprise level over an existing MLPS network using SIP to integrate 5 different CTI applications. Would like mix of vendor neutral and vendor-specific content. This request for help was originally submitted to the Research Assistant on WhatIs.com.
We are working to expand the Phone system to enterprise level over an existing MLPS network using SIP to integrate 5 different CTI applications. Would like mix of vendor neutral and vendor-specific content. This request for help was originally submitted to the Research Assistant on WhatIs.com.
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