Genesys CTI solution
What is the product name of the Genesys CTI solution?

Answer Question   |  March 11, 2009  3:00 AM
Computer telephony integration, CTI, Genesys CTI, IP telephony

CTI Vendor Agnostic
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?

Answer Question   |  December 16, 2008  9:18 PM
CTI, Genesys CTI

Integrating CTI applications
We are working to expand the Phone system to enterprise level over an existing MLPS network using SIP to integrate 5 different CTI applications. Would like mix of vendor neutral and vendor-specific content. This request for help was originally submitted to the Research Assistant on WhatIs.com.

Answer Question   |  September 3, 2008  4:09 PM
CTI, MPLS, Research Assistant, SIP