Best CRM
Why MS Dynamics CRM not the No 1 in the world? and what is the best one? it can be used online?

Answer Question   |  July 8, 2010  5:52 AM
CRM applications, CRM software, Dynamics CRM

Sponsor Post: Cloud Migration Pros and Cons Live Chat Today
Today’s live chat from 1-3 pm EST provides an exclusive opportunity to get your cloud migration questions answered directly from industry experts. Get tips on how to improve your ability to recover in any type of loss or disaster while keeping your budget in check and gain insight into: Data protection requirements Cloud vs on-premises [...]

Answer Question   |  July 8, 2010  2:18 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, datamangement, Development, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP

Sponsor Post: Fear the Cloud? Migration Pros and Cons (on-demand chat from 6/29/2010)
Organizations need to able to quickly recover failed servers and their data in the event of an outage. Deploying a server recovery solution can save a company tens of thousands of dollars in lost productivity and lost business. This live chat on June 29th from 1-3 pm EST provides an exclusive opportunity to get your [...]

Answer Question   |  July 22, 2010  2:05 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, datamangement, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP

How Can a Company Increase ERP Functionality?
How can a company increase ERP functionality while simultaneously reducing operating costs and even head counts?

Answer Question   |  June 17, 2010  1:54 PM
CRM, Data management, ERP, itelligence, SAP, Sponsored Question

MAC Address reference in asp environment
Dear All, Please advise how to instruct system – asp environment – to identify/verify Server MAC address when communicating from Client work station.

Answer Question   |  June 1, 2010  9:05 AM
ASP, Client management, MAC address, MAC address authentication

Incorrect totalling of opportunities in a report
I am creating an opportunities report in SalesForce, but the report is inaccurate because it adds up all the amounts at each stage instead of just totaling the amount of opportunity. Can anyone give me some help.

Answer Question   |  May 27, 2010  5:10 PM
Salesforce, Salesforce Error

Sponsor Post: Live Expert Chat 6/1: Drive Your Business Forward with SharePoint 2010
Join us for the next Microsoft Live Chat on Tuesday, June 1 at 11 am ET. SharePoint 2010 allows your company to quickly respond to changing business needs. Your people can share ideas and expertise, create custom solutions for specific needs and find the right business information to drive your business forward. Sign up for [...]

Answer Question   |  October 31, 2011  2:18 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, ITKE, ITKE Community, Linux, Lotus, Microsoft Live Chat, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP

What is a good OpenSource program for CRM?
We’ve been using Maximizer for years. Our company has sfound that we do not use all of the features of it. We are seeking a change to a less cumbersome CRM program. There are two people to use the program for Customer lists, contacts, e-mail, notes, calendar, word processing. Any thoughts to share? THANKS!

Answer Question   |  June 4, 2010  7:54 PM
CRM, Database import/export, Maximizer, OpenSource Software

Multiple Users with Multiple Emails
I currently work for a company which has 5 retail websites. The problem we need to solve is how to handle all of the emails. We have several customer service reps and 5 incoming emails (cs@abc.com, cs@123.com ect.) We need a program, hosted preferably, that will allow for multiple users to answer emails, and be able [...]

Answer Question   |  May 17, 2010  8:29 PM
CRM, customer service solutions, Email, Hosted Email

Can I run SBS 2003 OS with Exchange 2003, Sharepoint Services 2003, and Microsoft CRM
Can I run SBS 2003 OS with Exchange 2003, Sharepoint Services 2003, and Microsoft CRM? If so, do you have any links that will help me get started?

Answer Question   |  May 16, 2010  2:26 PM
CRM, Exchange 2003, Microsoft CRM, SBS, SBS 2003, SharePoint, SharePoint 2003

CRM email reception problem
1)When email is received all new line character gets removed leaving all matter in single line 2) If long string of link is received then it gets broken and only partial link is received

Answer Question   |  May 12, 2010  12:10 PM
CRM, E-mail applications, Microsoft CRM

Industry Standards of Call Center Metrics
What are the standards and where can I find them online of other call centers

Answer Question   |  May 14, 2010  8:49 AM
Call Center, Call Center management, Call Center metrics, Call Center standards

Are ITKE and MicrosoftExpert just shills for Microsoft?
Is it just me, or are ”ITKE” and “MicrosoftExpert” just using this forum to promote Microsoft SQL Server products? ITKE posts a leading question. MicrosoftExpert posts a reply (that reads suspiciously like Microsoft marketing bumf). ITKE marks the “solution” as “Approved”. Is this an appropriate use of this forum?

Answer Question   |  May 14, 2010  8:29 PM
Marketing, Microsoft, SQL Server

Fill out your profile and add a picture to win an iPad
If you haven’t filled out your profile and added your picture, do it now and you could win an iPad. Once you’ve added your picture and filled out your profile, add a comment to this post to let me know and I’ll give you 100 Knowledge Points.  To increase your chances of winning, here’s how to earn more points: [...]

Answer Question   |  April 13, 2011  7:17 PM
Application security, Backup storage, Channel, CIO, CRM, Data management, DataCenter, Development, Exchange, ITKE, ITKE Community, ITKE Contests, Microsoft Windows, SQL Server, VoIP

Win a Dell Precision T7500 Workstation
All you have to do is correctly answer 5 multiple choice questions, each with a hint provided, and you could be the owner of a new Dell Precision T7500 Tower Workstation Desktop Computer with the Quad Core Intel Xeon Processor. Even if you don’t win, you still get 200 Knowledge Points for your efforts, and [...]

Answer Question   |  May 3, 2010  8:34 PM
Application virtualization, AS/400, Channel, CIO, CRM, Data storage, DataCenter, DataManagement, Dell, Development, enterprise networking, Exchange, Intel Open Port, ITKE Community, ITKE Contests, Linux, Lotus Domino, Mobile, SQL Server, VoIP, Windows Server

Call Centre Computers
What is the typical heat dissipated (kW or Btu/h) from a call centre user’s PC & LCD screen?

Answer Question   |  April 28, 2010  12:54 PM
Call Center, Call Center metrics

Recommendations for Better CRM / Performance / Product or Service Differentiation for Carrefour group
Targeting / Segmentation Strategies  Positioning Strategies  Relationship Management Strategies, etc

Answer Question   |  April 26, 2010  11:22 PM
CRM, Customer relationship management applications

SalesForce Developer
I have recenlty joined a Company as a salesforce developer. Please let me know how it is to make a career in this technology. .

Answer Question   |  May 3, 2011  12:34 PM
IT career development, IT careers, Salesforce

Benefits of Customer relationship management
Can you tell me some of the e-marketing aspects of customer relationship management

Answer Question   |  November 15, 2010  2:53 AM
CRM, CRM best practices, e-marketing

Have you taken a shot at the Intel Open Port IT Scavenger Hunt?
If you’re answer is no then what are you waiting for? Get in the hunt! You could win… GRAND PRIZE WINNER: Dell Precision T7500 Tower Workstation FIRST RUNNER UP: $100 Amazon.com Gift Card SECOND RUNNER UP: $50 Amazon.com Gift Card THIRD RUNNER UP: $25 Amazon.com Gift Card IT Knowledge Exchange members receive 200 Knowledge Points [...]

Answer Question   |  June 4, 2010  2:40 PM
AS/400, Channel, CIO, Contests, CRM, Data management, Database, DataCenter, Development, Exchange, Giveaways, Intel Open Port, ITKE, ITKE Contests, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SQL Server, Storage, Virtualization, VoIP