Lost QSECOFR Password and DST QSECOFR is disabled.
Manual IPL is a start. =============================================================== <i>I do have access to other DST profiles and can access SST…</i> That indicates that you created at least one additional *SECOFR profile, which should have been one of the first things that was done on the system. QSECOFR ought to be used extremely rarely — ideally only at [...]
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| March 12, 2010 1:50 AM
Compliance, CRM, Disaster Recovery, Policies, Risk management, Security Program Management
Manual IPL is a start. =============================================================== <i>I do have access to other DST profiles and can access SST…</i> That indicates that you created at least one additional *SECOFR profile, which should have been one of the first things that was done on the system. QSECOFR ought to be used extremely rarely — ideally only at [...]
View Answer
| March 12, 2010 1:50 AM
Compliance, CRM, Disaster Recovery, Policies, Risk management, Security Program Management
Software Upgrade across network
Susied, I have copied a very simple work plan that I send out to the application group to give a time estimate for testing but before that you need to make sure you have all the upgrade disks and current cumulative PTF, HIPERS and Groups. I also review the upgrade guide in detail for that [...]
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| February 8, 2010 6:06 PM
GPO, Project management, Software upgrades
Susied, I have copied a very simple work plan that I send out to the application group to give a time estimate for testing but before that you need to make sure you have all the upgrade disks and current cumulative PTF, HIPERS and Groups. I also review the upgrade guide in detail for that [...]
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| February 8, 2010 6:06 PM
GPO, Project management, Software upgrades
Best way to do the DASD history capture…(Disk usage)
Their are two commands RTVDSKINF and PRTDSKINF which collect and print disk space usage information. These are part of the operating system. You should probably run this under a user profile name that has *ALL authority. This will show you how much space each library on the system takes up, as well as other system [...]
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| January 8, 2010 3:42 AM
Backup & recovery, CRM, DataCenter, RPGLE
Their are two commands RTVDSKINF and PRTDSKINF which collect and print disk space usage information. These are part of the operating system. You should probably run this under a user profile name that has *ALL authority. This will show you how much space each library on the system takes up, as well as other system [...]
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| January 8, 2010 3:42 AM
Backup & recovery, CRM, DataCenter, RPGLE
Cisco Telphony enquiry abut call forwarding options
Call forwarding can be setup at the line level from CM Administrator by an administrator. User can also setup call forwarding at the line level from user web pages or an end user can forward there phone by pressing the CFwdALL softkey on their phone. In your situation there are a number of things that [...]
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| January 7, 2010 9:23 PM
Call forwarding services, Call Manager, Cisco Call Manager, Cisco Voice, Telephony, VoIP
Call forwarding can be setup at the line level from CM Administrator by an administrator. User can also setup call forwarding at the line level from user web pages or an end user can forward there phone by pressing the CFwdALL softkey on their phone. In your situation there are a number of things that [...]
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| January 7, 2010 9:23 PM
Call forwarding services, Call Manager, Cisco Call Manager, Cisco Voice, Telephony, VoIP
New Contest: Win the Nexus One Google Phone with your Knowledge Points!
Does this one count?
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| January 7, 2010 7:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Does this one count?
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| January 7, 2010 7:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Active Dir. Web Based Password Reset Tool?
There is no difference between the two revisions you have selected. —————————————————————————————————— Firstly, you’ll have to delegate authority to the users to not only change their passwords but to remove themselves from lockout. This means that all users will be able to change each other’s passwords etc. This is your first hurdle. A timeout for [...]
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| December 21, 2009 7:50 PM
Compliance, CRM, DataCenter, Desktop security, Disaster Recovery, IT architecture, Networking, Policies, Risk management, Security, Security management, Security Program Management, Servers, Vendors, Windows, Windows client administration and maintenance, Windows Server 2003, Windows XP
There is no difference between the two revisions you have selected. —————————————————————————————————— Firstly, you’ll have to delegate authority to the users to not only change their passwords but to remove themselves from lockout. This means that all users will be able to change each other’s passwords etc. This is your first hurdle. A timeout for [...]
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| December 21, 2009 7:50 PM
Compliance, CRM, DataCenter, Desktop security, Disaster Recovery, IT architecture, Networking, Policies, Risk management, Security, Security management, Security Program Management, Servers, Vendors, Windows, Windows client administration and maintenance, Windows Server 2003, Windows XP
The most-watched IT questions this week: Dec. 1, 2009
Oh what a disappointment, there must be a lot more people curious about Foxpro than the AS/400. Phil What I feel is that if we start time limit in which a question can be answered, then we will have vastly reduced the effectiveness of this site.
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| December 11, 2009 4:42 AM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Oh what a disappointment, there must be a lot more people curious about Foxpro than the AS/400. Phil What I feel is that if we start time limit in which a question can be answered, then we will have vastly reduced the effectiveness of this site.
View Answer
| December 11, 2009 4:42 AM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
How best to handle inbound calls (small company)
If your sales staff do a face to face sales I would suggest to dedicated one or two agents for the phone calls handling ( depending on you expected calls load expected) and calls to be popped up automatically, But It’s highly recommended to have some CMS(call management system) system in place to check the [...]
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| December 2, 2009 4:43 AM
Call Center, Call Center management, Call Center metrics, Call Center ROI/TCO, Nortel, PBX, Telecommunications
If your sales staff do a face to face sales I would suggest to dedicated one or two agents for the phone calls handling ( depending on you expected calls load expected) and calls to be popped up automatically, But It’s highly recommended to have some CMS(call management system) system in place to check the [...]
View Answer
| December 2, 2009 4:43 AM
Call Center, Call Center management, Call Center metrics, Call Center ROI/TCO, Nortel, PBX, Telecommunications
What VoIP PBX application has a good ACD system for contact centers?
Hello Wiki, it depends on the specifications you have for the ACD environment. I know Alcatel has a terrific ACD environment with different choices, starting from a OmniTouch Standard Edition via OmniTouch Premium Edition towards OmniGenesys for professional environments. Nortel has its own environment, just like Avaya has its own and Cisco. As far as [...]
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| December 2, 2009 4:38 AM
ACD systems, Contact centers, PBX, VoIP
Hello Wiki, it depends on the specifications you have for the ACD environment. I know Alcatel has a terrific ACD environment with different choices, starting from a OmniTouch Standard Edition via OmniTouch Premium Edition towards OmniGenesys for professional environments. Nortel has its own environment, just like Avaya has its own and Cisco. As far as [...]
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| December 2, 2009 4:38 AM
ACD systems, Contact centers, PBX, VoIP
User Auditing/Journaling
Mark In full disclosure: I work for an iSeries security vendor. We have a white paper on our website that does an excellent job of explaining the basics of iSeries auditing. Go to the following link: http://tinyurl.com/rsr95 Regards, Nick Blattner ============================================ The answer is “Yes, journaling is appropriate.” The full answer includes audit journaling. Program [...]
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| November 30, 2009 5:36 AM
Application development, Application security, AS/400, AS/400 careers, Backup & recovery, Biometrics, CLP, Compliance, configuration, CRM, Database, DataCenter, DB2 Universal Database, Digital certificates, Disaster Recovery, Email, Encryption, Exchange, IBM Marketing Sound Off, Identity & Access Management, Instant Messaging, patching, PC/Windows Connectivity, PEN testing, Platform Security, Policies, Printing, provisioning, Risk management, RPG, RPGLE, Secure Coding, Security, Security Program Management, Security tokens, Single sign-on, vulnerability management, Web development
Mark In full disclosure: I work for an iSeries security vendor. We have a white paper on our website that does an excellent job of explaining the basics of iSeries auditing. Go to the following link: http://tinyurl.com/rsr95 Regards, Nick Blattner ============================================ The answer is “Yes, journaling is appropriate.” The full answer includes audit journaling. Program [...]
View Answer
| November 30, 2009 5:36 AM
Application development, Application security, AS/400, AS/400 careers, Backup & recovery, Biometrics, CLP, Compliance, configuration, CRM, Database, DataCenter, DB2 Universal Database, Digital certificates, Disaster Recovery, Email, Encryption, Exchange, IBM Marketing Sound Off, Identity & Access Management, Instant Messaging, patching, PC/Windows Connectivity, PEN testing, Platform Security, Policies, Printing, provisioning, Risk management, RPG, RPGLE, Secure Coding, Security, Security Program Management, Security tokens, Single sign-on, vulnerability management, Web development
The IT Blog Top 10: Oct. 29, 2009
The most effective and informative <a href=”http://www.fifiland.pl/”>przedszkole Szczscin</a> for finland. Here you can find the impressive information which is helpful for you to select your desire goal.
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| November 25, 2009 1:06 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
The most effective and informative <a href=”http://www.fifiland.pl/”>przedszkole Szczscin</a> for finland. Here you can find the impressive information which is helpful for you to select your desire goal.
View Answer
| November 25, 2009 1:06 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
The most-watched IT questions this week: Nov. 24, 2009
Is this a question? Is it relevant to post it here in Home > IT Answers > AS/400 > The most-watched IT questions this week: Nov…. just wondering!
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| November 25, 2009 5:03 AM
AS/400, Channel, CIO, CRM, databse, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Is this a question? Is it relevant to post it here in Home > IT Answers > AS/400 > The most-watched IT questions this week: Nov…. just wondering!
View Answer
| November 25, 2009 5:03 AM
AS/400, Channel, CIO, CRM, databse, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Community Announcement: Cash in your Knowledge Points for an Amazon gift card
Ok for redeem my points now
View Answer
| November 16, 2009 8:01 AM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP
Ok for redeem my points now
View Answer
| November 16, 2009 8:01 AM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP
Call Center standards
It depends on the nature of the supported <a href=”http://www.steptocallcenter.com/call_center_customer_service_training_materials.html”>call center services</a> and products but the general inquiry services or telemarketing activates practice is 1:12
View Answer
| October 28, 2009 7:44 AM
Call Center management, Call Center metrics, Call Centers
It depends on the nature of the supported <a href=”http://www.steptocallcenter.com/call_center_customer_service_training_materials.html”>call center services</a> and products but the general inquiry services or telemarketing activates practice is 1:12
View Answer
| October 28, 2009 7:44 AM
Call Center management, Call Center metrics, Call Centers
atg interview questions
Here at AT&T I ask things like: • What kind of ATG experience do you have? Please describe the projects and how the technology was used (including your role). Specifically explain your use of things such as Dynamo and ATG Control Center and Commerce and Merchandizing. • Also rate yourself in a scale of 1-10 [...]
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| October 22, 2009 4:10 PM
ATG, ATG Careers, ATG Commerce, ATG Commerce Development
Here at AT&T I ask things like: • What kind of ATG experience do you have? Please describe the projects and how the technology was used (including your role). Specifically explain your use of things such as Dynamo and ATG Control Center and Commerce and Merchandizing. • Also rate yourself in a scale of 1-10 [...]
View Answer
| October 22, 2009 4:10 PM
ATG, ATG Careers, ATG Commerce, ATG Commerce Development
Interview questions for an ATG commerce developer
Hi, What type of developers u need ,i can provide some type of questions let me explain what level ur interview .Junior developer or senior ..etc Mahaatg – how can I get the questions from you? I’m going to be interviewing some senior level people myself?
View Answer
| October 22, 2009 4:05 PM
ATG Commerce, ATG Commerce Development, Developers, Interviews, IT careers
Hi, What type of developers u need ,i can provide some type of questions let me explain what level ur interview .Junior developer or senior ..etc Mahaatg – how can I get the questions from you? I’m going to be interviewing some senior level people myself?
View Answer
| October 22, 2009 4:05 PM
ATG Commerce, ATG Commerce Development, Developers, Interviews, IT careers
What are acceptable performance standards for a call center that responds to telephone calls, email, and voice mail?
The standard DEPENDS * Do you have customers that have paid for this support and have an SLA with you? Is there a priority level? — Critical, High, Medium, Low Who is calling and what is the impact on your your customer relations if answer is not given in a specific timeframe? * Can you [...]
View Answer
| October 21, 2009 7:44 PM
Call center agents, Call Center metrics, Call Centers
The standard DEPENDS * Do you have customers that have paid for this support and have an SLA with you? Is there a priority level? — Critical, High, Medium, Low Who is calling and what is the impact on your your customer relations if answer is not given in a specific timeframe? * Can you [...]
View Answer
| October 21, 2009 7:44 PM
Call center agents, Call Center metrics, Call Centers
The most-watched IT questions this week: Oct. 20, 2009
I haven’t looked at any of those !!
View Answer
| October 21, 2009 1:54 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
I haven’t looked at any of those !!
View Answer
| October 21, 2009 1:54 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
iseries Client Access does not allow third parties applications to open the login screen to change password when it’s expired.
If you just got a new machine, then you should have purchased IBM software mtce. That includes supporline. Take advantage of this product and give IBM a call. While they probably won’t give you a workaround, they should be able to explain the differences and point you in the proper direction. Most likely, the solution [...]
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| October 20, 2009 4:45 AM
AS/400, Compliance, CRM, Disaster Recovery, Policies, Risk management, Security Program Management
If you just got a new machine, then you should have purchased IBM software mtce. That includes supporline. Take advantage of this product and give IBM a call. While they probably won’t give you a workaround, they should be able to explain the differences and point you in the proper direction. Most likely, the solution [...]
View Answer
| October 20, 2009 4:45 AM
AS/400, Compliance, CRM, Disaster Recovery, Policies, Risk management, Security Program Management
Five t-shirts to give away: Upload those profile pictures!
Jenny – Couldn’t load my profile picture. I’m new today and have tried several times. May try again later tonight. Scot
View Answer
| October 19, 2009 8:34 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Profile Pictures, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Jenny – Couldn’t load my profile picture. I’m new today and have tried several times. May try again later tonight. Scot
View Answer
| October 19, 2009 8:34 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Profile Pictures, SAP, Security, SQL Server, Storage, Virtualization, VoIP
