i want features comparison for Siebel CRm and Sugar CRM ASAP

I am using CRM in Lotus Notes. I am needing to change an account manager on many of our accounts. Currently, I am changing the account manager in each account one by one. My questions is: Is there a way to do a mass change vs. having to go into an account one by one??

What is the acceptable handling time for telecommunications voice services and dsl?

Is there a ‘Best In Class’ ratio for Call Center facilities/ seat utilization? I’ve seen 1:3 used. Would you know the source and context of this ratio? Thank you.

Is there a ‘Best In Class’ ratio for Call Center facilities/ seat utilization? I’ve seen 1:3 used. Would you know the source and context of this ratio? Thank you.

I would like to know the number of businesses in the US whose contact centers / call centers (customer service or sales or technical support, etc.) process 1 million calls or more per month.  Is this figure available anywhere?

This week’s free IT book is especially exciting because it was written by Denny Cherry, who you may know better as mrdenny. He’s always providing quality and thoughtful answers, and we’re excited to share a whole compilation of his knowledge in Securing SQL Server: Protecting Your Database from Attackers. Denny is a Microsoft SQL Server…

Is there a different way to measure project status other than Schedule Performance Index (SPI) and Cost Performance Index (CPI)?

Is there a different way to measure project status other than Schedule Performance Index (SPI) and Cost Performance Index (CPI)?

This week, you get your pick of our most recent IT book titles. Check out our latest titles in the IT Bookworm Blog for more details on these books: Scalability Rules Multicore Application Programming Drupal’s Building Blocks Building Applications in the Cloud DTrace To win one of these great resources, answer a question from the…

This week, you get your pick of our most recent IT book titles. Check out our latest titles in the IT Bookworm Blog for more details on these books: Scalability Rules Multicore Application Programming Drupal’s Building Blocks Building Applications in the Cloud DTrace To win one of these great resources, answer a question from the…

Take full advantage of Ubuntu – the complete, free operating system “that emphasizes community, support, and ease of use without compromising speed, power, or flexibility” – by winning this week’s free IT book: The Official Ubuntu Book, 6th Ed. Answer one of five questions and post the link to your answer in the discussion area…

Take full advantage of Ubuntu – the complete, free operating system “that emphasizes community, support, and ease of use without compromising speed, power, or flexibility” – by winning this week’s free IT book: The Official Ubuntu Book, 6th Ed. Answer one of five questions and post the link to your answer in the discussion area…

10. The intermediate IBM i 6.1.1 version Mark Fontecchio takes a look at IBM i 6.1.1, and answers the question of how well it fills the gap for those waiting for i5/OS. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover explains some important adminsitration techniques for users of Sun’s VirtualBox. 8. Success…

10. The intermediate IBM i 6.1.1 version Mark Fontecchio takes a look at IBM i 6.1.1, and answers the question of how well it fills the gap for those waiting for i5/OS. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover explains some important adminsitration techniques for users of Sun’s VirtualBox. 8. Success…

10. No Exchange 2007 on Windows 2008 R2 – but why? Brendan Cournoyer delves into why the latest Windows 2008 R2 takes a surprising turn in not support Exchange 2007. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. What is Changed Block…

10. No Exchange 2007 on Windows 2008 R2 – but why? Brendan Cournoyer delves into why the latest Windows 2008 R2 takes a surprising turn in not support Exchange 2007. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. What is Changed Block…

Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. Ak1bo78 asks for a C# how to on IF Statement’s, which Mshen and CarlosDL help create. 2. Dbsi2006 asks for help on how to map drives without UNC, which Rklanke, MrDenny, KevinBeaver and CarlosDL…

Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. Ak1bo78 asks for a C# how to on IF Statement’s, which Mshen and CarlosDL help create. 2. Dbsi2006 asks for help on how to map drives without UNC, which Rklanke, MrDenny, KevinBeaver and CarlosDL…

Tick tock, tick tock. What’s that sound?  The countdown for the Nexus One Challenge. What? You’ve moved on? Well