• Does your IT department use various social communication tools?

    Social and mobile tools are changing the way IT help desks provide support, making 'old-school' ticketing systems obsolete. Rob Young, a help desk analyst at IDC, says employees expect rapid support from IT through social communication tools. Does your IT department use various social communication...

    Michael Tidmarsh31,000 pointsBadges:
  • Why do social CRM projects fail?

    At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you're not on social media, then you are not able to promote and protect your brand…If you are, but you're not committed to it, you're also not able to promote and protect your brand effectively."He then put forward 10...

    Chris Leonard4,300 pointsBadges:
  • USB External Hard drive and Windows XP

    I have two issues which are basically the same. I have an external USB hard drive that I connect to a computer running Windows XP. Windows USB driver recognizes the hard drive and shows the drive in Device Manager but Windows does not show the drive in Windows Explorer. A customer has a USB FLASH...

    Cestanley0 pointsBadges:
  • Block IE or Internet access with group policy

    Is there any way to block Internet access with group policy? I am setting permissions for some of the machines locally to only allow certain users access to the IE executable, but that is a pain in the butt. I have: Win2k3 single domain with 2 DC's approx 50 XP Pro workstations. I'm guessing this...

    TheVyrys0 pointsBadges:
  • Call center seating

    Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?

    laurah45 pointsBadges:
  • Social networking

    What is social networking?

    084482676410 pointsBadges:
  • How has your company prepared for its social media integration?

    As more companies turn to social media tools and technologies to attract customers and build their brands, CRM expert Brent Leary says businesses need to properly train employees on social media before integrating it into their system. How has your company prepared for its social media integration?

    Michael Tidmarsh31,000 pointsBadges:
  • Implementing a CRM system in a supermarket

    How do I implement a CRM system in a supermarket?

    katogo10 pointsBadges:
  • Accessing the call center

    I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.

    wthiah5 pointsBadges:
  • Does your company invest in social media analytics?

    A buzz is stirring through enterprises as they decide whether to use social media analytics. While it provides a lower-cost alternative with instantaneous feedback on different data services, many businesses are wondering if this is the right time to jump on the bandwagon. Does your company invest...

    Michael Tidmarsh31,000 pointsBadges:
  • Open IT Forum: IT’s role in customer service

    One of ITKnowledgeExchange's bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We'll take horror stories as well! Help a fellow IT...

    MelanieYarbrough6,345 pointsBadges:
  • Have you embraced Enterprise Social Media?

    Some companies that have embraced enterprise social media are seeing great returns from their crowdsourcing efforts.  Has your business jumped on the bandwagon?  If not, what business issues are standing in the way?

    Chris Leonard4,300 pointsBadges:
  • Will HP be able to bounce back?

    During HP's Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal...

    Michael Tidmarsh31,000 pointsBadges:
  • TNA

    What are the TNA needs for CRM?

    041810 pointsBadges:
  • CRM Sales

    How to add price list in opportunity workflow?

    CRMcloud5 pointsBadges:
  • VoIP phone and AS/400 contact management

    We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that number dialed without...

    NLESIT10 pointsBadges:
  • CRM and Communication Platform

    How important is having Unified communication platform integrated within CRM?

    Corelynx30 pointsBadges:
  • Tech Support: Horror Stories from the Trenches

    Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk and you are...

    Harisheldon5,660 pointsBadges:
  • SRM VRM OVF depolyment problem…

    I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: "This OVF package uses features that are not...

    zotamus5 pointsBadges:
  • Open IT Forum: What are you expecting to learn at Dreamforce 2012?

    As Salesforce.com's Dreamforce 2012 opens up this week, it's expected the conference will focus on cloud marketing and sales issues. Who's attending the conference? What do you expect to learn?

    Michael Tidmarsh31,000 pointsBadges:

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