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    what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?

    Svachaspati5 pointsBadges:
  • Advice for SAP career change

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  • What are your favorite cloud security blogs?

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    MelanieYarbrough6,345 pointsBadges:
  • Vertical industry Sales and/or Marketing issues that CMR can address?

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    rkelner10 pointsBadges:
  • Is CRM the same as SugarCRM?

    I am using Sugar CRM database - is this the same as CRM?

    PamBee995 pointsBadges:
  • Free IT Book: AAA Identity Management Security

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    MelanieYarbrough6,345 pointsBadges:
  • Information security questions

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    FrankAZ0 pointsBadges:
  • Free IT Book: CompTIA Security+ Certification Passport

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    MelanieYarbrough6,345 pointsBadges:
  • Free IT Book: The Accidental Administrator: Cisco ASA Security Appliance

    This week's free IT book comes with a bonus interview with the author, Don Crawley! Check out what he has to say about the book, the process, and the joys of being an IT-type personality. Then answer one of the questions below and post the link to your answer in the discussion section for your...

    MelanieYarbrough6,345 pointsBadges:
  • Data vs. perimeter vs. network security

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    RobynLorusso230 pointsBadges:
  • ChoicePoint CISO says breach not an information security issue

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    Athletica0 pointsBadges:
  • What is the best way to persuade a security manager to upgrade poorly outdated software/devices?

    I've mentioned security risk, not to mention how upgrading will do a world of good and provide more features to allow us to enhance our tools to make us more productive. I come from an ISP where IT was not a cost center. I may be spoiled, but we are running on Hoary, and everything is manual it...

    Mnemonyss5 pointsBadges:
  • How do you increase response rates to customer satisfaction surveys?

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    JohnColdwell5 pointsBadges:
  • Need to calculate the number of agents required to handle the calls.SGAREQ Column in Aspect tool

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    CRavindranath5 pointsBadges:
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    fadyosman5 pointsBadges:
  • Responsibilities of a CRM manager?

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    DkVicky135 pointsBadges:
  • Career Move from Siebel CRM to SAP

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    1qazzaq15 pointsBadges:
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    rein105 pointsBadges:
  • Invoice error

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    jackie4610 pointsBadges:
  • Front-End Reporting Tools for Secure Web Service Application with MS-SQL server-2

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    Mmosystem0 pointsBadges:

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