Open IT Forum: Security Worst-Cases
We had an IT exec who also wanted to write code, especially SQL. He would take nice compact stored procedures and turn them into a nightmare. Not only did he rewrite 75 % of the stored procedures, he bypassed our content control system doing it so none of it was documented. He had procedures that [...]
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| February 11, 2011 6:18 PM
AS/400, Channel, CIO, Cloud Security, CRM, Database, DataCenter, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
We had an IT exec who also wanted to write code, especially SQL. He would take nice compact stored procedures and turn them into a nightmare. Not only did he rewrite 75 % of the stored procedures, he bypassed our content control system doing it so none of it was documented. He had procedures that [...]
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| February 11, 2011 6:18 PM
AS/400, Channel, CIO, Cloud Security, CRM, Database, DataCenter, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Open IT Forum: Tell us your must-read IT blog or Twitter feed & earn 50 knowledge points!
<a href=”http://itknowledgeexchange.techtarget.com/sql-server/”>Mr. Denny</a> <a href=”http://blogs.technet.com/b/virtualization/”>MS Hyper-V Team blog</a>
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| February 3, 2011 5:10 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, ITKE, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
<a href=”http://itknowledgeexchange.techtarget.com/sql-server/”>Mr. Denny</a> <a href=”http://blogs.technet.com/b/virtualization/”>MS Hyper-V Team blog</a>
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| February 3, 2011 5:10 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, ITKE, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Earn 50 knowledge points by tweeting out our iPad contest!
Thanks so far to members who’ve already shared the news on Twitter! I’ve added points to: <ul> <li>Saturno</li><li>Shillu13</li><li>BruceWayne</li><li>Slack400</li><li>Batye</li><li>AndreaF</li> </ul> You have until February 16th to qualify for the drawing! If you post a link to someone else retweeting your tweet about the contest, I’ll throw in 50 more points! Thanks! Melanie
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| February 3, 2011 3:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, ITKE, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, twitter, Virtualization, VoIP, Windows Server
Thanks so far to members who’ve already shared the news on Twitter! I’ve added points to: <ul> <li>Saturno</li><li>Shillu13</li><li>BruceWayne</li><li>Slack400</li><li>Batye</li><li>AndreaF</li> </ul> You have until February 16th to qualify for the drawing! If you post a link to someone else retweeting your tweet about the contest, I’ll throw in 50 more points! Thanks! Melanie
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| February 3, 2011 3:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, ITKE, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, twitter, Virtualization, VoIP, Windows Server
Free IT Book: Computer Incident Response and Product Security
Just answered <b>OWA connection problem with Exchange 2010</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/exchange-server-8/”>here</a>. Another answer to <b>Cisco Catalyst and Juniper VLANs</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/cisco-catalyst-and-juniper-vlans/”>here</a>. A tip to the question <b>Exchange 2003 IMAP Configured for VPN Only</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/exchange-2003-imap-configured-for-vpn-only/”>here</a>. Another tip <b>OCS and AutoLogon BSOD Issues</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/ocs-and-autologon-bsod-issues/”>here</a> About <b>Mitigating cloud server risks during DDoS attacks</b> , I <a href=”http://itknowledgeexchange.techtarget.com/itanswers/mitigating-cloud-server-risks-during-ddos-attacks/”>pointed [...]
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| January 31, 2011 10:19 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, Giveaways, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Just answered <b>OWA connection problem with Exchange 2010</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/exchange-server-8/”>here</a>. Another answer to <b>Cisco Catalyst and Juniper VLANs</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/cisco-catalyst-and-juniper-vlans/”>here</a>. A tip to the question <b>Exchange 2003 IMAP Configured for VPN Only</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/exchange-2003-imap-configured-for-vpn-only/”>here</a>. Another tip <b>OCS and AutoLogon BSOD Issues</b> <a href=”http://itknowledgeexchange.techtarget.com/itanswers/ocs-and-autologon-bsod-issues/”>here</a> About <b>Mitigating cloud server risks during DDoS attacks</b> , I <a href=”http://itknowledgeexchange.techtarget.com/itanswers/mitigating-cloud-server-risks-during-ddos-attacks/”>pointed [...]
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| January 31, 2011 10:19 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, Giveaways, ITKE Contests, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Fill out your profile and add a picture to win an iPad
Profile updated! Free iPad me please
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| January 31, 2011 8:39 PM
Application security, Backup storage, Channel, CIO, CRM, Data management, DataCenter, Development, Exchange, ITKE, ITKE Community, ITKE Contests, Microsoft Windows, SQL Server, VoIP
Profile updated! Free iPad me please
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| January 31, 2011 8:39 PM
Application security, Backup storage, Channel, CIO, CRM, Data management, DataCenter, Development, Exchange, ITKE, ITKE Community, ITKE Contests, Microsoft Windows, SQL Server, VoIP
JAVA with 4+ experience – Need to change my career way path completely
All careers paths have varying degrees of stability, but from a general perspective the most stable careers are the ones that are very specialized. This is a double-edged sword in that you will be very restricted in terms of mobility depending on the specialization you elect. Also it generally is very hard to get into [...]
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| January 28, 2011 7:06 PM
CRM, Java, Oracle CRM, SAP careers
All careers paths have varying degrees of stability, but from a general perspective the most stable careers are the ones that are very specialized. This is a double-edged sword in that you will be very restricted in terms of mobility depending on the specialization you elect. Also it generally is very hard to get into [...]
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| January 28, 2011 7:06 PM
CRM, Java, Oracle CRM, SAP careers
Staffing Ratio
It totally depends on the team and the supervisor. I’ve seen call center teams range in size from 12:1 to 50:1.
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| January 24, 2011 9:23 PM
Call Center, Call center agents, IT career advice, IT career planning, Staffing
It totally depends on the team and the supervisor. I’ve seen call center teams range in size from 12:1 to 50:1.
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| January 24, 2011 9:23 PM
Call Center, Call center agents, IT career advice, IT career planning, Staffing
Sending HTML emails directly from the AS/400
Hi, You could try the SNDDST command, specifying the following parameters: TYPE = *LMSG – long message TOINTNET = email address – this address must be in the directory list. (Press F1 to read about it). SUBJECT = 60 chars max LONGMSG = The body email content I think you can put html code into [...]
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| January 20, 2011 9:05 PM
AS/400, AS/400 email, HTML, HTML email
Hi, You could try the SNDDST command, specifying the following parameters: TYPE = *LMSG – long message TOINTNET = email address – this address must be in the directory list. (Press F1 to read about it). SUBJECT = 60 chars max LONGMSG = The body email content I think you can put html code into [...]
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| January 20, 2011 9:05 PM
AS/400, AS/400 email, HTML, HTML email
Tomorrow at 4PM ET: ITKE Rolls Out New Badge System
cool.. all the best with the rolling out changes
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| November 19, 2010 4:22 AM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developement, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server 2003
cool.. all the best with the rolling out changes
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| November 19, 2010 4:22 AM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developement, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server 2003
Benefits of Customer relationship management
CRM stands for customer relationship management, defined as a software technology and overall business strategy that enables companies, large and small, to manage their sales leads, accounts, orders, and case management. The benefits of CRM software includes 1. Increased revenue from managing accounts and orders efficiently 2. More satisfied customers 3. Reduced costs stemming from [...]
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| November 15, 2010 5:56 AM
CRM, CRM best practices, e-marketing
CRM stands for customer relationship management, defined as a software technology and overall business strategy that enables companies, large and small, to manage their sales leads, accounts, orders, and case management. The benefits of CRM software includes 1. Increased revenue from managing accounts and orders efficiently 2. More satisfied customers 3. Reduced costs stemming from [...]
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| November 15, 2010 5:56 AM
CRM, CRM best practices, e-marketing
We’ll trade you an Xbox 360 for your knowledge!
great Christmas gift
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| November 9, 2010 6:18 AM
AS/400, Business Intelligence, Channel, CIO, Contests, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT answers, Knowledge Point Challenge, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server, XBOX Contest
great Christmas gift
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| November 9, 2010 6:18 AM
AS/400, Business Intelligence, Channel, CIO, Contests, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT answers, Knowledge Point Challenge, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server, XBOX Contest
What is industry standard for AHT when Chat is used?
Unfortunately, there is no industry standard for AHT or average call duration. There’s some information on why on this <a href=”http://www.impactlearning.com/resources/average%20call%20duration/”>average call duration page</a>. Specifically, AHT varies depending on the type of contact center, the topics they handle, and the level of responses being provided. One important thing to note about AHT is that it [...]
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| November 4, 2010 10:04 PM
AHT, Average Handle Time, Customer support, Customer support centers
Unfortunately, there is no industry standard for AHT or average call duration. There’s some information on why on this <a href=”http://www.impactlearning.com/resources/average%20call%20duration/”>average call duration page</a>. Specifically, AHT varies depending on the type of contact center, the topics they handle, and the level of responses being provided. One important thing to note about AHT is that it [...]
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| November 4, 2010 10:04 PM
AHT, Average Handle Time, Customer support, Customer support centers
Do you have an IT blog or website and want to earn 100 knowledge points?
For the points I have added the link in my <a href=”http://tboxmy.blogspot.com/”>Linux, OpenOffice.org and Open Source Software</a> blog. ____________________________________________________________ <a href=”http://todaysbigpicture.blogspot.com/2010/10/it-knowledge-exchange.html”>Today’s Big Picture</a> by Shillu13
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| October 12, 2010 2:15 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developement, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
For the points I have added the link in my <a href=”http://tboxmy.blogspot.com/”>Linux, OpenOffice.org and Open Source Software</a> blog. ____________________________________________________________ <a href=”http://todaysbigpicture.blogspot.com/2010/10/it-knowledge-exchange.html”>Today’s Big Picture</a> by Shillu13
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| October 12, 2010 2:15 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developement, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Earn 250 Knowledge Points now by tweeting out our contest
Here is my tweet @shillu13 Shilpa Venkateshwara I’m doing the @ITKE #NexusOne Challenge by asking and answering IT questions. You can too! http://bit.ly/7mBwGP
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| October 11, 2010 8:21 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP Gateway
Here is my tweet @shillu13 Shilpa Venkateshwara I’m doing the @ITKE #NexusOne Challenge by asking and answering IT questions. You can too! http://bit.ly/7mBwGP
View Answer
| October 11, 2010 8:21 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP Gateway
Which is best option CRM or SharePoint
A CRM isn’t a collaboration site, so choosing between a CRM or SharePoint for a document collaboration website, SharePoint would be the correct choice.
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| October 2, 2010 5:57 PM
.NET, Collaboration tools, CRM, SharePoint, SharePoint collaboration
A CRM isn’t a collaboration site, so choosing between a CRM or SharePoint for a document collaboration website, SharePoint would be the correct choice.
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| October 2, 2010 5:57 PM
.NET, Collaboration tools, CRM, SharePoint, SharePoint collaboration
Get a legacy application working on Windows 7 so we can upgrade.
I would guess that if you have Windows 7 Ultimate you should be able to run the Sage program in XP mode in windows 7. I had same problem with another brand of ERP/CRM software and it runs perfect using the XP mode under Windows 7. ——– The Windows XP Mode will be what you [...]
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| October 2, 2010 5:54 PM
Legacy applications, MAS 500, Sage, Windows 7, Windows 7 upgrade, Windows Upgrades, Windows XP
I would guess that if you have Windows 7 Ultimate you should be able to run the Sage program in XP mode in windows 7. I had same problem with another brand of ERP/CRM software and it runs perfect using the XP mode under Windows 7. ——– The Windows XP Mode will be what you [...]
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| October 2, 2010 5:54 PM
Legacy applications, MAS 500, Sage, Windows 7, Windows 7 upgrade, Windows Upgrades, Windows XP
Command prompt chatting
you can create a display file that looks like a IM pop-up when sending the message use BRKMSG associate the program with the user profile when a message is received the WINDOW pops up and displays the message when they reply it uses SNDBRKMSG to reply. -sarge
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| September 15, 2010 2:07 PM
Applications development, Chat applications, Command Prompt screen, Corporate portal applications
you can create a display file that looks like a IM pop-up when sending the message use BRKMSG associate the program with the user profile when a message is received the WINDOW pops up and displays the message when they reply it uses SNDBRKMSG to reply. -sarge
View Answer
| September 15, 2010 2:07 PM
Applications development, Chat applications, Command Prompt screen, Corporate portal applications
Salesforce.com Ceritification EXAM
Salesforce Developer and Administrator exams are not very difficult. With a few months experience, you should be able to clear the exam. A good resource to get started is <a href=”http://www.forceprepare.com”>forceprepare</a>.
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| September 7, 2010 8:32 AM
Certifications, Salesforce
Salesforce Developer and Administrator exams are not very difficult. With a few months experience, you should be able to clear the exam. A good resource to get started is <a href=”http://www.forceprepare.com”>forceprepare</a>.
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| September 7, 2010 8:32 AM
Certifications, Salesforce
Couldn’t create new Force.com project in Eclipse
If you are using the newer versoin of the Force.com IDE, then you need to upgrade your Eclipse. Beginnning with the Summer ’09 release, you need 3.4.1 or 3.3.2. I would recommend you update to one of those versions, then grab the latest Force.com IDE. Personally, I am running Galileo with the latest IDE.
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| August 26, 2010 6:41 PM
Eclipse IDE, Salesforce, Salesforce.com
If you are using the newer versoin of the Force.com IDE, then you need to upgrade your Eclipse. Beginnning with the Summer ’09 release, you need 3.4.1 or 3.3.2. I would recommend you update to one of those versions, then grab the latest Force.com IDE. Personally, I am running Galileo with the latest IDE.
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| August 26, 2010 6:41 PM
Eclipse IDE, Salesforce, Salesforce.com
Inter Vlan Routing
This depends on the proxy server in use. “easiest” way is to set the proxy address in clients browsers, either hardcoded, or BETTER by having them load a proxy.pac (a little more work up-front, but the first time you have to change something you’ll realize the value of a .pac file). Within the proxy.pac, basically [...]
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| August 20, 2010 7:09 PM
Cisco 3750, Cisco Routers, Cisco switches, DHCP, Proxy server, Subinterface, VLAN configuration, Wireless in 2010
This depends on the proxy server in use. “easiest” way is to set the proxy address in clients browsers, either hardcoded, or BETTER by having them load a proxy.pac (a little more work up-front, but the first time you have to change something you’ll realize the value of a .pac file). Within the proxy.pac, basically [...]
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| August 20, 2010 7:09 PM
Cisco 3750, Cisco Routers, Cisco switches, DHCP, Proxy server, Subinterface, VLAN configuration, Wireless in 2010
