• Phone, email, chat, reporting, single simple choice?

    A client has hired me to help them find a reporting solution for their inbound and outbound phone, email, chat and custom machine chat solution. This is not my area but as I am already onboard and know them well they asked me to help them. The initial group is small, maybe 10 users, but with...

    LMFOCSD5 pointsBadges:
  • Productivity for outbound sales area

    Occupancy is relevant for inbound, what will it be for a pure outbound sales area? Is it just called productivity and then based on sign on time and right party contacts?

    Daleen115 pointsBadges:
  • Integration bewteen MS Dynamics CRM and Qlikview

    How do I integrate MS Dynamics CRM with Qlikview?

    Abaeva5 pointsBadges:
  • How to transition an old local CRM system to a more modern networked CRM Solution

    Hi. We have an old CRM system that is currently local to only a single location and we are looking to transition it to a more modern system with network capability and would appreciate any advice about the best way to go about it. Basically, we currently have a fairly simple Microsoft Access (2007)...

    ericw19755 pointsBadges:
  • Can you suggest me some activities to improve quality?

    I want to implement some activities to improve call quality of the advisers. Please suggest some activities.

    Shrikrishna5 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • The future of CRM and ERP

    Interested to hear your views on relationship between CRM and ERP and what do you consider future trends in this direction to be.

    siuhd155 pointsBadges:
  • Charging commercial customers for use of call center support

    Wondering if there is any information about charging commercial customers for use of call center support. What Industries do it? What percentage do/don't charge? When they charge, do they charge by the call or by the minute? Is there any benchmarking information available for what different...

    MikeScar5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Youth and social media

    do you think in these day youth are spending more time in social media instead of going outside to get physical activity or some fresh ? Do you thinks they are so addicted to them. Is for my project.

    juliastar15 pointsBadges:
  • How do organizations use CRM to retain customers?

    How does an organization use CRM to attract & retain customers?

    chrissean5 pointsBadges:
  • Lotus Notes Calendar sync with SAP CRM

    Can I sync activities I create in SAP CRM with my Lotus Notes calendar?

    Teriadamson5 pointsBadges:
  • CRM issues for the IT industry

    What are the key supplier and CRM issues for the business and IT industry in general?

    sagabbas5 pointsBadges:
  • How to get Sage Pastel Accounting Xpress to open

    I am using Sage Pastel Accounting Xpress. But Pastel dont what to open- it says the operating system delete one or more companies and must put it back, but no option to do that. Pastel is still on my computer. How do I get Pastel to open?

    Hanniea5 pointsBadges:
  • “Test” Surname and IT tests

    Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI's we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test becomes...

    TestFire25 pointsBadges:
  • Customer service call ratios

    What are typical service contacts to product sales ratios in a B to C and B to SMB environments?

    clarkie575 pointsBadges:
  • Contact Center Evolution

    With the era of "digitization" and focus on inbound, how do you foresee the Contact Center evolve now and in the future. Would even Contact Center get absolute in the future?

    selzarka5 pointsBadges:
  • Great Plains building a batch for printing

    If you don't have the vendor checked, why will a check generate?

    seidelj5 pointsBadges:
  • Tutorial for loading service contracts Using iDocs

    Hello, I am new to LSMW iDocs, came to this site looking for a solution to upload service contracts in CRM. Is there any tutorial I might use? Thanks a lot!

    AlejandroMI5 pointsBadges:
  • How to do calculation in call center cpd?

    How can I do my cpd calculation for my call center?

    R1a2s3e4l55 pointsBadges:

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