• CTI/IVR(Business Analysis)Development

    I am new to Business Analyst role for Call Center and have a tough boss. She has assigned me to develop business requirements all alone on the CTI/IVR project for a telecom organization (our client). Unfortunately I don't even know how to start. Neither any helping material is available in our...

    Convermation0 pointsBadges:
  • Question about IT management software-2

    Hello, I am just wondering if anyone knows of some software avialable for IT departments, that say is accessable to users through a company intranet site where a user can go in and log an issue or problem with thier system which goes into a database, then once the issue is resolved the user can go...

    Natethegreat0 pointsBadges:
  • Unable to Delete c:winntsystem32os2 folder

    I am trying to remove the OS/2 Subsystem components installed to harden my Win2000 server. Although I managed to delete all files in c:winntsystem32os2 and in all its subfolders (by clearing dllcache), I still couldn't delete c:winntsystem32os2 and c:winntsystem32os2dll. I have already completed...

    Jongoh0 pointsBadges:
  • Network UserID Creation/Change

    Looking for White Papers, Best Practices, Your Practice...on UserIDs What should a Network UserID look like for strong security? I don't believe it should contain any part of the user's legal name. Agree? So what do you use to create a UserID? Should a user be able to change their UserID? Thanks...

    GPHdo60 pointsBadges:
  • Presentation of information to Customer Service Reps.

    Is anyone using or know of any available software package that will sit upon an AS400 database to display information in multiple windows within an existing window? Currently using a product for GUI presentation of the data, however it is dependent on the AS400 designed 'green screens'. The product...

    BobIng0 pointsBadges:
  • Domino/Lotus Database Replication

    We have the need to host domino databases outside our network. Remote users running the lotus notes client need to replicate databases from the local client over the internet with security in mind. I am looking for current practices that may fit our needs. Options may be to secure a server...

    KWilliams0 pointsBadges:
  • Opportunities are going from CRM Mobile to CRM online but not vice versa, have any suggestions

    Opportunities are going from CRM Mobile to CRM online but not vice versa, have any suggestions

    Gt20040 pointsBadges:
  • data warehousing and dimensional modelling

    is there any way to conclude if any particular schema (star,snow flake or any other) is most suitable for an industry type (pharma,manufacturing,retail, etc) irrespective of the paltform on which the data warehouse will be developed. Is there any book which dicusses this in depth or some online...

    Smita50 pointsBadges:

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