• 2 quick questions: 1st on reports and 2nd on Call Disposition (Term codes)

    I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some...

    Convermation0 pointsBadges:
  • Melissa virus

    Anyone have any stories about Melissa infections or other impacts caused by the virus when it ran rampant five years ago?

    ShawnaMcAlearney0 pointsBadges:
  • Linux based CRM systems

    I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks

    Japaninsider0 pointsBadges:
  • PMP transitioning from tech oriented projects to business oriented projects

    I am a PMP with 10+ years experience in implementation oriented projects (rollouts, user moves, infrastructure, NetOps, etc.) for internal clients. I want to transition to business oriented projects (SAP, PeopleSoft, SOX, SW development, etc.) for external clients. I am fully familiar with PMI...

    Johnnylac0 pointsBadges:
  • Analytical CRM and Market Research books

    Can anyone recommend a book that would explore how consumer research can be used to increase the value and the use of your customer database? I not looking for a standard MR or CRM book I am kinda looking a combination of both deciplines.

    Willeys0 pointsBadges:
  • Secure Email Delivery Applications

    I am currently searching for the best application or service to provide end to end security for delivering encrypted emails from one company to another accross the Internet. I need the solutions to provide Smime, PGP, TLS, SSL, etc. My goal is to some how have the app or user decide if the email...

    Jclarkfl0 pointsBadges:
  • Front-End Reporting Tools for Secure Web Service Application with MS-SQL server

    Hi... We are a Cdn Govt agency involved in Satellite Operations with a commercial partner based across the country. We will need to build/buy a small web service application for reporting purposes that will require minimal IT experise to build or maintain. The back end RDBMS engine is built with MS...

    Mmosystem0 pointsBadges:
  • CRM/MM Integration

    I'm working in a project of CRM in a company of services and I would like to know where I can obtain data on how it is the handling of materials and stock between CRM and MM, particularly in installed bases.

    Masca4020 pointsBadges:
  • Authorization in MIGO

    I would like to grant a user authorization to object S_TCODE MIGO (Goods Receipt specifically for Purchase Order (movement type 101) where they could then enter any related data but restrict their activity to HOLD. A subsequent user would have the authorization to POST the document. I have checked...

    CoCamo0 pointsBadges:
  • Calling an application from Avaya

    I'm an "E-learning Specialist" who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it "pops up") whenever there's a sufficient drop in call volume. I know that Knowlagent has this functionality, but I'm...

    Wiserd0 pointsBadges:
  • Need an Exchange migration guru

    Hello, ITKE techies. My name is Christine Polewarczyk. I am the editor for SearchExchange.com, which is part of the Windows Family of TechTarget sites. Thank you so much for being a participant in ITKE beta. ITKnowledgeExchange is blossoming into a great hub for peer information exchange. I have...

    0 pointsBadges:
  • MS Office Outlook 2003 Address book

    I use MS office outlook 2003 but this is not adding the e-mail addresses to the address book/contacts automatically when I reply to someone. This feature is available in Outlook express but I didn't find this feature in MSOO 2003. Is there any simple way I can add e-mail ids to contacts /address...

    BinooDas123410 pointsBadges:
  • Slow File sharing access in Win 98-2

    Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...

    BinooDas123410 pointsBadges:
  • Duplex Printing from SAP

    Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.

    Dharmeshd0 pointsBadges:
  • inbound remote desktop access via cisco PIX

    Hi, heers my problem, i have a cisco pix firewall and i need to enable remote desktop in bound. thing is ive creatad a static nat 195 .x.x.x f(or the oustide) and 192.x.x.x (inside)., and its visable because i can ping it from an external machine-so i know thats working. ive also permitted traffiic...

    Andy119830 pointsBadges:
  • sync problem with outlook web access

    i have a sbs 2003 at my network and exchange work just fine from my internal lan and all the users accounts are get sync from the server, but unfortunately when users connect to theirs mailbox from outside the network through outlook web access their mailboxes are not getting synchronize from the...

    Drorbenyosef5 pointsBadges:
  • Exchange 2000 server: 1-2 clients receiving Outlook error “0x800CCC0F”

    1-2 people at my company are receiving the error "0x800CCC0F" when attempting to send/receive in Outlook 2003. This has been happening approximately once a month for the past four months. I have been deleting their mailboxes and re-adding them and this always solves the problem until the next month...

    Whiskeyjar19750 pointsBadges:
  • Desktop to AS/400 encrypted communications

    We currently have many users connecting to multiple AS/400 servers using TCP/IP. The servers OS vary from V4R5 to V5R3. Several products are used to communicate through the network from the desktops to the different servers. We are looking for a solution that will encrypt the information being...

    Neverham0 pointsBadges:
  • @dblookup command to populate multiple fields in Lotus Domino database

    Hi, Does anyone know how to use the @dblookup command to populate multiple fields in Lotus Domino database. I can use it for one field now using a pop up dialog list. [Use View dialog for Choices, Choose Database & View & Column] Thanks in advance. A

    Rojane0 pointsBadges:
  • Security COncern, Files deleted from Server

    Good morning to all, and hope everyone is dooing well. I have a security issue, and need help solving this. Someone in my company within Engineering staff deleted an entire group of folders. Unfortunately it was on a project that ended, and it was discovered this morning. I have luckily a back up...

    ESuazo0 pointsBadges:

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