• Call Center regulations in Canada

    If you are a Canadian Call Center processing US Credit Cards for US residents over the phone for another reseller do you have to be PCI compliant? Assume no software is hosted or stored on premise bit is done by a 3rd party based in US. What regulations does the Call Center fall under?

    ITKE1,016,630 pointsBadges:
  • Call Center Abandoned Calls metrics

    Why is it important for a call center to measure abandoned calls ratios?

    Vincentblake200110 pointsBadges:
  • How can I prevent the resetting of buffers in my production CRM?

    Every Sunday we bring down our Production CRM system, CRP, to do an offline backup. On Monday we experience long run times on loading configuration due to the fact the buffers were reset when the database and CRM were shutdown and then restarted. I know if we would just leave CRM up and running we...

    Slimpickens5 pointsBadges:
  • Hosted Siebel versus Salesforce.com

    I am interested in the pros and cons of Siebe versus Salesforce: Specifically in the folowing (3) areas: Lead Imports, Campaign Management, and Google Adwords

    Cincikid10 pointsBadges:
  • Microsoft CRM 3.0 Installation Failure

    I am currently trying to install on new CRM 3.0 SVR but near the end of the installation Iā€™m receiving the following error: Activating SQL Server Reporting Services Failed. Setup failed to validate specified reporting services report server http://CRM/ReportServer, Error: Object reference not set...

    Cridgy35 pointsBadges:
  • security problem

    Hello, I have small workgroup having 10 computers in my office. I do some personal work in office like using yahoo messenger, checking personal e-mails and some online banking site. But how does one of my senior knows it? I do everything lonely and securely so that nobody in the office knows it....

    BinooDas123410 pointsBadges:
  • Two CRM instances on same domain. Is it possible?

    Can you have two instances of CRM 3.0 on the same domain? If so, how do you implement it. Also, how do the two instances affect security? For example will user with "Sys Admin" on CRM1 have the same level of access on CRM2.

    IT4LF10 pointsBadges:
  • CRM

    How would i know that CRM will be the right choice for my career?

    Babu5 pointsBadges:
  • Two CRM instances on same domain. Is it possible?

    Can you have two instances of CRM 3.0 on the same domain? If so, how do you implement it. Also, how do the two instances affect security? For example will user with "Sys Admin" on CRM1 have the same level of access on CRM2.

    IT4LF10 pointsBadges:
  • DEMAND OF CRM

    I would like to know what is the demand of CRM in the coming feature. Are there many jobs in this industry?

    Nsyed40 pointsBadges:
  • messaging and collaboration

    What is messaging and collaboration,how does it works,how to set it up ,where can it be implemented and how

    Eduado0 pointsBadges:
  • SAP CRM Certification to get in the door

    I have 15 years in new product development, initial launch, and sales ā€“ specifically in the telecommunications and hi-tech filed. I know enough IT, application development, and system network engineering to be dangerous ā€“ just not an expert. I would like to target a firm with my experience...

    Jagliata0 pointsBadges:
  • Passwords

    Hi all, What do you recommend for initial password issue, that is, provided a new user with a password for the first time without compromising it. I find the entire help desk giving password initially or sysadmins doing that is not save enough even though the user will be prompted to change it at...

    Bangim0 pointsBadges:
  • R2

    does anyone know if windows server R2 is compatible with exchange 2003?

    Wolfden0 pointsBadges:
  • Project Metrics

    Is there a different way to measure project status other than Schedule Performance Index (SPI) and Cost Performance Index (CPI)?

    740 pointsBadges:
  • Take a CRM survey, win $50

    Hello, I'm the editor for SearchCRM.com and I'm seeking CRM professionals to take a new survey on our site. Which marketing or sales force automation (SFA) applications are you using in your organization? What are the top five CRM-related challenges your organization will focus on in 2008? Take the...

    laurenhoyt115 pointsBadges:
  • SAP/CRM/SECURITY

    Hi, I'm a mid aged sea captain, with an MBA in HR. I want to do a course in SAP HR,CRM,SECURITY. Do these courses involve coding or learning a computer language? What is the job potential in India?

    Malathin0 pointsBadges:
  • Compliance to Acts

    How can softwares for url/content filtering or mail scanning be made compliant to HIPAA , Sarbanes-oxley act etc. ... What all features are required to be implemented to make them compliant ????

    Rohitmagazine0 pointsBadges:
  • Keyboard quick keys stop working in Terminal Services.

    A friend of mine got a problem with keyboard quick keys that stops working after a while. These buttons are not programmed with anything other than standard commands (no scripts etc). Using 2003R2 terminal server with Nexterminal thin clients. Anyone who can point us in the right direction?

    multiforce0 pointsBadges:
  • Managing Managers

    Hi People, I sent the email below and receieved this response re: password renewal...and was wondering what your response would be? I was just going to tell him its a default Windows setting although he's probably smarter than that, I believe password security is important and that the below really...

    Ladrick0 pointsBadges:

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