• What is the best solution to calculate FTE’s for a outbound campaign?

    I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...

    CRM Ask the Expert250 pointsBadges:
  • Outlook CRM contact records with broken links to journal entries

    While trying to make a new contact folder for a certain group of contacts I hit move instead of copy. The links to the journal records and invoices was broken. Is there any way to link that information ( which we found while doing a search) back to the contact record?

    Strongheart5 pointsBadges:
  • What is a “normalized” Average Handle Time (AHT)?

    What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?

    CRM Ask the Expert250 pointsBadges:
  • Req : Intro to CRM/ABAP site/material.

    Hi, I am an ABAPer and have just begun to work with the CRM domain. I need some guidance as to how to approach learning ABAP in terms of CRM, technically and functionally. Is there any book/site/material that you would recommend as a good place to begin learning CRM abap? Regards, Preethi

    Preethi.akella5 pointsBadges:
  • copy contacts from laptop to Web Access Email

    My contacts are all current and accounted for in both my personal laptop and my work laptop. They are not found when I log on to “Microsoft Outlook Web Access” – meaning when I’m on my personal laptop and instead of opening 2 different computers, I access my work email thru the web. (my...

    TinaB5 pointsBadges:
  • Looking for suggestions for reliable outsource partners for inbound calls

    I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...

    CRM Ask the Expert250 pointsBadges:
  • Need your advice on Contact Center startup business

    I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...

    CRM Ask the Expert250 pointsBadges:
  • Surveying using Groupwise

    Is it possible to create a survey in Groupwise such as can be created in Outlook?

    Sgoi5 pointsBadges:
  • Sending Email to multiple people

    Thanks for the response David. I am using Outlook Express. I manage a hardware store on an island so we have a fairly captured customer base. We are setting up a web site and I want to utilize it as an advertising tool for our store. We are gathering email addresses and want to be able to create a...

    KML20 pointsBadges:
  • Need some help with Microsoft Dynamics CRM

    I'm trying to use the service calendar in CRM 4.0 but find it is not providing the appointment picks in the form I think I should be seeing. Since the service I want to schedule has a 1-hour duration with a 15 minute interval, I want to see at 8:00 am all of the personnel available for the first...

    CRM Ask the Expert250 pointsBadges:
  • Help with Microsoft CRM and Quick Campaign creation feature

    Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean... Right now, if I create a QC to email 100 people, I have to go into each activity and hit "send". Kinda time consuming... Thoughts? Or, perhaps I...

    CRM Ask the Expert250 pointsBadges:
  • Installation and updates

    Howdy folks, Tryin to keep things going around here....need some advice. I have Win2003 servers and Active Directory.....single domain....approx. 100 client computers.....one location. Am upgrading all computers from Office XP to Office 2003. My project: Install Office 2003 and all updates remotely...

    TheVyrys0 pointsBadges:
  • Great Plains 8 ODBC Error (45)

    This just started today, Great Plains has been working for a good time now. I get first error message when logging on " A get/change first operation on table 'tablename' (45)." And then when you click on More Info... it says "[Microsoft][ODBC SQL Server Driver][SQL Server]Database'Databasename' is...

    bradob160 pointsBadges:
  • Call Center regulations in Canada

    If you are a Canadian Call Center processing US Credit Cards for US residents over the phone for another reseller do you have to be PCI compliant? Assume no software is hosted or stored on premise bit is done by a 3rd party based in US. What regulations does the Call Center fall under?

    ITKE1,050,660 pointsBadges:
  • Call Center Abandoned Calls metrics

    Why is it important for a call center to measure abandoned calls ratios?

    Vincentblake200110 pointsBadges:
  • How can I prevent the resetting of buffers in my production CRM?

    Every Sunday we bring down our Production CRM system, CRP, to do an offline backup. On Monday we experience long run times on loading configuration due to the fact the buffers were reset when the database and CRM were shutdown and then restarted. I know if we would just leave CRM up and running we...

    Slimpickens5 pointsBadges:
  • Hosted Siebel versus Salesforce.com

    I am interested in the pros and cons of Siebe versus Salesforce: Specifically in the folowing (3) areas: Lead Imports, Campaign Management, and Google Adwords

    Cincikid10 pointsBadges:
  • Microsoft CRM 3.0 Installation Failure

    I am currently trying to install on new CRM 3.0 SVR but near the end of the installation I’m receiving the following error: Activating SQL Server Reporting Services Failed. Setup failed to validate specified reporting services report server http://CRM/ReportServer, Error: Object reference not set...

    Cridgy35 pointsBadges:
  • security problem

    Hello, I have small workgroup having 10 computers in my office. I do some personal work in office like using yahoo messenger, checking personal e-mails and some online banking site. But how does one of my senior knows it? I do everything lonely and securely so that nobody in the office knows it....

    BinooDas123410 pointsBadges:
  • Two CRM instances on same domain. Is it possible?

    Can you have two instances of CRM 3.0 on the same domain? If so, how do you implement it. Also, how do the two instances affect security? For example will user with "Sys Admin" on CRM1 have the same level of access on CRM2.

    IT4LF10 pointsBadges:

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