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    What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Procedures for a new area

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  • Do you have an IT blog or website and want to earn 100 knowledge points?

    We hope you find this community helpful in answering all your questions. But we want everyone to get every answer they need and wthat means more experts are always welcome. That's why we're asking you to tell your friends about IT Knowledge Exchange (ITKE). If you have a blog or website that is...

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  • Open IT Forum: Tell us your must-read IT blog or Twitter feed & earn 50 knowledge points!

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  • MQ software upgrade

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  • What is the financial industry average for cost of contact for an inbound call center?

    What is the financial industry average for cost of contact for an inbound call center?

    CRM Ask the Expert250 pointsBadges:
  • Switches and routers needed for Call Center?

    Hello, I am putting together a Call Centre for a non-profit organization. I will be running 10 workstations and 10 VOIP phones. I have acquired 10 CP7960’s. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What is a good OpenSource program for CRM?

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    Darryl6120 pointsBadges:
  • How to be a best seller in a call center

    What are the techniques to sell product effectively in a call center?

    elaine885 pointsBadges:
  • Features in Sales Force Automation

    What are the features of Sales Force Automation (SFA)?

    Lordaeron5 pointsBadges:
  • How to improve the call quality in our call center?

    How can we improve the call quality in our call center? We've been having some issues with our quality so we're looking for improvements.

    Natchie5 pointsBadges:
  • Can a call center employee have access to call details of any customer?

    I want to know that can a call center employee access the call records of any customer related to his/her organization?

    Irshan15 pointsBadges:
  • Routing Public Emergency Calls Based on Cell of Origin

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    Amawhinn15 pointsBadges:
  • How can I calculate the cost per call of all my inbound calls?

    I need to calculate the cost per call of all the inbound calls coming to my call center, what variables should I add to my calculation?

    edwardo5 pointsBadges:
  • Design a Dynamics CRM application

    Hi, This is Anvesh.V, I want to design an on premises Dynamics CRM application. I've researched a lot about dynamics, studied books. Now, I got sample business requirements basically a work flow from internet. Now I want to develop this as an application. I don't understand where to start. If...

    anveshv5 pointsBadges:
  • Salesforce.com Ceritification EXAM

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  • MS Dynamics & Leads/Opportunities/Accounts

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    Hugomat5 pointsBadges:
  • What is the industry standard time to get back on the line and assure the caller you are still working on their issue?

    If a caller is placed on a hold what is the industry standard time to get back on the line and assure the caller you are still working on their issue? This is referring specifically to placing a caller on hold, not to how long it takes to initially answer the call.

    Kdennis5 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • Virtual Call Center for SMBs

    I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.

    CRM Ask the Expert250 pointsBadges:

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