• Reasons for trends for which companies use technological tools

    What explains the trends for companies to use technological tools, such as CRM tools? For example: Due to imitation of rivals, changing nature of technology or build up on existing capabilities.

    Sahil15 pointsBadges:
  • Customer relationship management

    I wanted to ask about the properties of CRM and examples for CRM?

    fadyosman5 pointsBadges:
  • Create custom fields in Microsoft Dynamics CRM

    How do I create custom fields with my newly imported database?

    garynimtz5 pointsBadges:
  • Monthly call volumes vs. weekly call volumes for determining required head count at call center

    I need an advice on what is the industry to calculate the monthly required headcount of a single service at contact center. I'm using erlang C calculator on Excel and one of the inputs required for this formula is the per interval (1 hour) number of calls. But this formula does not define the...

    aalsbiei10 pointsBadges:
  • Front-face and analytical customer relationship management

    What is a Front-Facing CRM & Analytical CRM?

    CHUKWU10 pointsBadges:
  • How to increase sales for my business via mobile?

    Mobile is increasingly important to the life of each of us. So how can we better business via mobile?

    kanesimicart80 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • Interview questions for an ATG commerce developer

    looking to hire an ATG JAVA commerce developer but not sure which questions to ask.

    Ogoode5 pointsBadges:
  • Salesforce report on account information

    I need to create a report allowing me to gather information about accounts and the frequency of donations from specific accounts?

    Sherridhardy35 pointsBadges:
  • How to unsubscribe

    I am getting ready to Retire from my current employer. I will not be working in this field as I have started a very different and unique business. have looked all around to find out how to unsubscribe but can not easily find out how. If anyone knows how, please let me know.

    CasNowak0 pointsBadges:
  • Open IT Forum: Tell us your must-read IT blog or Twitter feed & earn 50 knowledge points!

    We're always looking for great resources to share with the community, so here's your chance to share what's in your own bag of tricks! Share your favorite IT blogs or Twitter personalities, what they write about, or a link to a post that taught you something you'll never forget. Don't have a...

    MelanieYarbrough6,345 pointsBadges:
  • CRM that will work with SAP Business One

    Would anyone happen to know of a good CRM that will work with SAP Business One?

    Eyebolt201315 pointsBadges:
  • What’s the best call center solution?

    I would like to ask what's the best call center solution for anyone who have big experienced in Call Center? There are people recommending Vicidial but I would like to ask for other opinions.

    Mar12330 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • Salesforce.com Ceritification EXAM

    How hard is the Salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks!

    Jillerkitty10 pointsBadges:
  • What has better job opportunities: Dynamics AX or Dynamics CRM

    I have 4+ years of experience in .NET now and I am looking forward for some specialization just for the career growth. Could you please suggest me what specialization I can go for. Some sources have suggested me Microsoft dynamics, so I just wanted some inputs from you if you can help like Which is...

    vishalsharma31055 pointsBadges:
  • Get social media network unblocked

    How do I get my social media network unblocked?

    Gangadher5 pointsBadges:
  • Obtain certification for a healthcare based call center

    I am looking to obtain certification for a healthcare based call center. I've reviewed the proposal of COPC and SQS en 1583 but have yet to come to a conclusion. Does anyone have any prior experience with call center certifications or suggestions?

    KRiley15 pointsBadges:
  • Call centers and ISO 9000 certification

    Are there case studies available about the benefit of ISO 9000 certification in call centers?

    skraybill5 pointsBadges:
  • Outsourcing QA functions is call centers

    Does a trend exist regarding financial service companies outsourcing the Quality Assurance function? Any opinions about this concept pro or con would be appreciated.

    DEMUSA5 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.