• Open IT Forum: Tell us your must-read IT blog or Twitter feed & earn 50 knowledge points!

    We're always looking for great resources to share with the community, so here's your chance to share what's in your own bag of tricks! Share your favorite IT blogs or Twitter personalities, what they write about, or a link to a post that taught you something you'll never forget. Don't have a...

    MelanieYarbrough6,345 pointsBadges:
  • CRM that will work with SAP Business One

    Would anyone happen to know of a good CRM that will work with SAP Business One?

    Eyebolt201315 pointsBadges:
  • What’s the best call center solution?

    I would like to ask what's the best call center solution for anyone who have big experienced in Call Center? There are people recommending Vicidial but I would like to ask for other opinions.

    Mar12330 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • Salesforce.com Ceritification EXAM

    How hard is the Salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks!

    Jillerkitty10 pointsBadges:
  • What has better job opportunities: Dynamics AX or Dynamics CRM

    I have 4+ years of experience in .NET now and I am looking forward for some specialization just for the career growth. Could you please suggest me what specialization I can go for. Some sources have suggested me Microsoft dynamics, so I just wanted some inputs from you if you can help like Which is...

    vishalsharma31055 pointsBadges:
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    How do I get my social media network unblocked?

    Gangadher5 pointsBadges:
  • Obtain certification for a healthcare based call center

    I am looking to obtain certification for a healthcare based call center. I've reviewed the proposal of COPC and SQS en 1583 but have yet to come to a conclusion. Does anyone have any prior experience with call center certifications or suggestions?

    KRiley15 pointsBadges:
  • Call centers and ISO 9000 certification

    Are there case studies available about the benefit of ISO 9000 certification in call centers?

    skraybill5 pointsBadges:
  • Outsourcing QA functions is call centers

    Does a trend exist regarding financial service companies outsourcing the Quality Assurance function? Any opinions about this concept pro or con would be appreciated.

    DEMUSA5 pointsBadges:
  • Does social media have a negative influence on you?

    How does your personal use of social media have a negative influence on your present or future?

    20142081325 pointsBadges:
  • Phone, email, chat, reporting, single simple choice?

    A client has hired me to help them find a reporting solution for their inbound and outbound phone, email, chat and custom machine chat solution. This is not my area but as I am already onboard and know them well they asked me to help them. The initial group is small, maybe 10 users, but with...

    LMFOCSD5 pointsBadges:
  • Productivity for outbound sales area

    Occupancy is relevant for inbound, what will it be for a pure outbound sales area? Is it just called productivity and then based on sign on time and right party contacts?

    Daleen115 pointsBadges:
  • Integration bewteen MS Dynamics CRM and Qlikview

    How do I integrate MS Dynamics CRM with Qlikview?

    Abaeva5 pointsBadges:
  • How to transition an old local CRM system to a more modern networked CRM Solution

    Hi. We have an old CRM system that is currently local to only a single location and we are looking to transition it to a more modern system with network capability and would appreciate any advice about the best way to go about it. Basically, we currently have a fairly simple Microsoft Access (2007)...

    ericw19755 pointsBadges:
  • Can you suggest me some activities to improve quality?

    I want to implement some activities to improve call quality of the advisers. Please suggest some activities.

    Shrikrishna5 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • The future of CRM and ERP

    Interested to hear your views on relationship between CRM and ERP and what do you consider future trends in this direction to be.

    siuhd155 pointsBadges:
  • Charging commercial customers for use of call center support

    Wondering if there is any information about charging commercial customers for use of call center support. What Industries do it? What percentage do/don't charge? When they charge, do they charge by the call or by the minute? Is there any benchmarking information available for what different...

    MikeScar5 pointsBadges:

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