• Opening company file in Peachtree

    Kindly tell me that how I can open my company data in peach tree that I can't access.

    FawadAhmed55515 pointsBadges:
  • ATG Dynamo server

    What is ATG dynamo server exactly? What are advantages and disadvantages? Why Dynamo only to use? Is that some that if i use dynamo then there are any syntax changes in jsp code? What exactly the steps to use the dynamo in detail like from installation to execution? Is there ant link u got where i...

    Jaywantp5 pointsBadges:
  • Difference between ATG Dynamo and ATG commerce

    What is the difference between ATG dynamo & ATG commerce?

    prithvir5 pointsBadges:
  • I want to enter a SAP CRM career

    I've decided that SAP CRM is what is right for me right now! But now what do I do? I've researched a little about the classes as well as getting certified is there anything more that I need to do before I prepare to take the classes?

    Desiguy5 pointsBadges:
  • Add leads to existing Accounts without converting

    How do I add leads to existing accounts without converting them?

    Raven155 pointsBadges:
  • What is the industry standards or ratio for a quality analyst to an agent

    I am managing a call center of 75 agents. I have one quality analyst. What is the standard industry ration for a QA analyst to the agent? We are looking for a total of 3 calls per week per agent. Calls are pulled manually, however we are looking into enhancing out phone system powered by...

    newQMA5 pointsBadges:
  • Call Center standards

    I'd like to ask what is the standard Team Leader to call center Customer Service Representative (CSR) ratio.  Also, what is the standard number of call evaluation/monitoring per CSR per month?

    Bernadine10 pointsBadges:
  • Standard for call back times

    What is the industry standard for call back times?

    JulieBussone5 pointsBadges:
  • How to stimulate call center agents during night shift

    Good day Hope you are doing well. I work for a local government Contact Center in Durban, South Africa. Do you by any chance have tips on stimulating/keeping call center agents occupied during night shift. Nightshift has always been a nightmare for us, agents are falling asleep, a huge number of...

    EvansMasipa5 pointsBadges:
  • CRM issues for the IT industry

    What are the key supplier and CRM issues for the business and IT industry in general?

    sagabbas5 pointsBadges:
  • Is there Blog software for the iSeries?

    Our users have asked us to set up a blog on our intranet. It will be for internal usage only as a means to collect and share ideas across the organization. We are a small/medium iSeries (V5R4) shop and run our intranet on the iSeries through Tomcat http server. The intranet has many html pages and...

    Commish35 pointsBadges:
  • Customer service call ratios

    What are typical service contacts to product sales ratios in a B to C and B to SMB environments?

    clarkie575 pointsBadges:
  • SRM VR Replication – Test Recovery SRM

    Okay, I think I know the answer to this question, But I think I found out the hard way. Should I pause Replication when doing a Test Recovery? I did a Test recently and one of my VM's was syncing. The Test failed saying "Unable to find a viable Replica". The Cleanup failed for that VM and it is now...

    DaveMcD15 pointsBadges:
  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:
  • Best way to do the DASD history capture…(Disk usage)

    Dear team, I need to enhance our current system that captures the disk space usage. I need to maintain the history over it. Currently we do it by using DSPOBJD and DSPFD commands and write the details of all objects and files used in the whole system to the outfile. Hardly it takes more than 4...

    Ezhilkumaran0 pointsBadges:
  • How best to handle inbound calls (small company)

    Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...

    Pandub130 pointsBadges:
  • Any suggestions on how to lower ACW?

    Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

    Busymom724115 pointsBadges:
  • Call Rep to Manager Ratio

    In the financial service industry, what is the optimal call rep to manager ratio? What is the national average of call reps to managers in the industry?

    Jayson12320 pointsBadges:
  • Internet security and social networking

    What network solution today in the market can block a phishing attack coming from social networking Facebook? i.e. from Facebook, someone who "appears" to be a friend posts a phishing link via a message. A typical web security solution, i.e. web reputation filtering, seems only blocking phishing...

    Richbiz15 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following