• Design a Dynamics CRM application

    Hi, This is Anvesh.V, I want to design an on premises Dynamics CRM application. I've researched a lot about dynamics, studied books. Now, I got sample business requirements basically a work flow from internet. Now I want to develop this as an application. I don't understand where to start. If...

    anveshv5 pointsBadges:
  • Salesforce.com Ceritification EXAM

    How hard is the Salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks!

    Jillerkitty10 pointsBadges:
  • MS Dynamics & Leads/Opportunities/Accounts

    We have three groups of people: Pre-sales Sales Accounting & Support These are our sales stages: We collect leads. Some leads might be interested in our product some are not. Pre-sales qualifies the leads. If there is a potential sale the lead becomes an opportunity and is turned over the a...

    Hugomat5 pointsBadges:
  • What is the industry standard time to get back on the line and assure the caller you are still working on their issue?

    If a caller is placed on a hold what is the industry standard time to get back on the line and assure the caller you are still working on their issue? This is referring specifically to placing a caller on hold, not to how long it takes to initially answer the call.

    Kdennis5 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • Virtual Call Center for SMBs

    I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Web based contacts for small business

    We are a non-profit buying group with 3 persons in our office. We need a contact data base that can be shared including on the fly changes. We have a network, but no dedicated server. We currently are using Act 6.0, but that is getting old and problem riddled. Is there a web based contacts...

    Wick5 pointsBadges:
  • Win Drupal’s Building Blocks!

    Are you a developer? Today's free IT book is an essential addition to your library: Drupal's Building Blocks. Learn how to quickly build web sites with CCK, Views, and Panels after you win this great resource. There are two ways to win this book: Answer one of five questions and post the link to...

    MelanieYarbrough6,345 pointsBadges:
  • Opening company file in Peachtree

    Kindly tell me that how I can open my company data in peach tree that I can't access.

    FawadAhmed55515 pointsBadges:
  • ATG Dynamo server

    What is ATG dynamo server exactly? What are advantages and disadvantages? Why Dynamo only to use? Is that some that if i use dynamo then there are any syntax changes in jsp code? What exactly the steps to use the dynamo in detail like from installation to execution? Is there ant link u got where i...

    Jaywantp5 pointsBadges:
  • Difference between ATG Dynamo and ATG commerce

    What is the difference between ATG dynamo & ATG commerce?

    prithvir5 pointsBadges:
  • I want to enter a SAP CRM career

    I've decided that SAP CRM is what is right for me right now! But now what do I do? I've researched a little about the classes as well as getting certified is there anything more that I need to do before I prepare to take the classes?

    Desiguy5 pointsBadges:
  • Add leads to existing Accounts without converting

    How do I add leads to existing accounts without converting them?

    Raven155 pointsBadges:
  • What is the industry standards or ratio for a quality analyst to an agent

    I am managing a call center of 75 agents. I have one quality analyst. What is the standard industry ration for a QA analyst to the agent? We are looking for a total of 3 calls per week per agent. Calls are pulled manually, however we are looking into enhancing out phone system powered by...

    newQMA5 pointsBadges:
  • Call Center standards

    I'd like to ask what is the standard Team Leader to call center Customer Service Representative (CSR) ratio.  Also, what is the standard number of call evaluation/monitoring per CSR per month?

    Bernadine10 pointsBadges:
  • Standard for call back times

    What is the industry standard for call back times?

    JulieBussone5 pointsBadges:
  • How to stimulate call center agents during night shift

    Good day Hope you are doing well. I work for a local government Contact Center in Durban, South Africa. Do you by any chance have tips on stimulating/keeping call center agents occupied during night shift. Nightshift has always been a nightmare for us, agents are falling asleep, a huge number of...

    EvansMasipa5 pointsBadges:
  • Is there Blog software for the iSeries?

    Our users have asked us to set up a blog on our intranet. It will be for internal usage only as a means to collect and share ideas across the organization. We are a small/medium iSeries (V5R4) shop and run our intranet on the iSeries through Tomcat http server. The intranet has many html pages and...

    Commish35 pointsBadges:
  • SRM VR Replication – Test Recovery SRM

    Okay, I think I know the answer to this question, But I think I found out the hard way. Should I pause Replication when doing a Test Recovery? I did a Test recently and one of my VM's was syncing. The Test failed saying "Unable to find a viable Replica". The Cleanup failed for that VM and it is now...

    DaveMcD15 pointsBadges:
  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following