PIX VPN DHCP Relay not relaying DHCP packets
Hi, I’ve setup a VPN across 2 PIX506e’s using primarily the PDM software. IT is a very basic setup using PDM. I also needed DHCP relay to relay from clients on pix B to pixA and then the dhcp server. So I add in the DHCP relay server address on pixB and point to the [...]
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| May 5, 2005 12:13 PM
Administration, Architecture/Design, Cisco, DHCP, DNS, Firewalls, Forensics, Incident response, Installation, Intrusion management, Management, Network security, Networking, Networking Equipment, Networking services, Routers, Security, Service and support, VPN, Wireless
Hi, I’ve setup a VPN across 2 PIX506e’s using primarily the PDM software. IT is a very basic setup using PDM. I also needed DHCP relay to relay from clients on pix B to pixA and then the dhcp server. So I add in the DHCP relay server address on pixB and point to the [...]
Answer Question
| May 5, 2005 12:13 PM
Administration, Architecture/Design, Cisco, DHCP, DNS, Firewalls, Forensics, Incident response, Installation, Intrusion management, Management, Network security, Networking, Networking Equipment, Networking services, Routers, Security, Service and support, VPN, Wireless
A graduate student in need of help – I would like to know your professional opinion on information security.
I am graduate student at the School of Information Studies at Syracuse University and am conducting research to gather empirical data on the subject of information security. My goal is to gain a better understanding of what IT professionals believe is an adequate level of information / network security. In other words, I am seeking [...]
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| May 5, 2005 2:32 AM
Compliance, CRM, Disaster Recovery, Policies, Risk management, Security, Security management, Security Program Management
I am graduate student at the School of Information Studies at Syracuse University and am conducting research to gather empirical data on the subject of information security. My goal is to gain a better understanding of what IT professionals believe is an adequate level of information / network security. In other words, I am seeking [...]
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| May 5, 2005 2:32 AM
Compliance, CRM, Disaster Recovery, Policies, Risk management, Security, Security management, Security Program Management
Is Windows security an afterthought?
As the editor of SearchWindowsSecurity.com, I often speak with users about their Windows security responsibilities. One senior systems analyst in particular sent me an interesting note recently… To give you some background, he’s in charge of configuring and administering desktop systems (primarily Win2000 and XP)for a large company, and he developed many of the security [...]
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| April 21, 2005 3:00 PM
Administration, Application security, Architecture/Design, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, Digital certificates, Disaster Recovery, Documentation, Encryption, Exchange, Features/Functionality, Firewalls, Forensics, Hacking, human factors, Identity & Access Management, IDS/IPS management, Incident response, Installation, Instant Messaging, Intrusion management, Managed security services, Management, Network security, patching, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Remote users, Risk management, Secure Coding, Security, Security management, Security products, Security Program Management, Security tokens, Service and support, Signature updating/Management, Single sign-on, Spam, Spyware, Trojans, Viruses, VPN, Vulnerability Assessment & Audit, vulnerability management, Wireless, worms
As the editor of SearchWindowsSecurity.com, I often speak with users about their Windows security responsibilities. One senior systems analyst in particular sent me an interesting note recently… To give you some background, he’s in charge of configuring and administering desktop systems (primarily Win2000 and XP)for a large company, and he developed many of the security [...]
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| April 21, 2005 3:00 PM
Administration, Application security, Architecture/Design, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, Digital certificates, Disaster Recovery, Documentation, Encryption, Exchange, Features/Functionality, Firewalls, Forensics, Hacking, human factors, Identity & Access Management, IDS/IPS management, Incident response, Installation, Instant Messaging, Intrusion management, Managed security services, Management, Network security, patching, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Remote users, Risk management, Secure Coding, Security, Security management, Security products, Security Program Management, Security tokens, Service and support, Signature updating/Management, Single sign-on, Spam, Spyware, Trojans, Viruses, VPN, Vulnerability Assessment & Audit, vulnerability management, Wireless, worms
Found Trojan.ByteVerify on my computer
Hi All, Symantec recently discovered Trojan.ByteVerify on my computer. I run system checks weekly and am always cautious about the e-mails I open, the web sites I go to and what I click on, so I was pretty surprised to find I had a Trojan. It was quarantined and removed, but I’m worried about what [...]
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| June 24, 2010 10:20 AM
Administration, Architecture/Design, backdoors, Compliance, configuration, CRM, Current threats, Disaster Recovery, Documentation, Features/Functionality, Firewalls, Forensics, Hacking, human factors, IDS/IPS management, Incident response, Installation, Intrusion management, Management, Network security, patching, PEN testing, Platform Security, Policies, Risk management, Security, Security Program Management, Service and support, Signature updating/Management, Spyware, Trojans, Viruses, VPN, vulnerability management, Wireless, worms
Hi All, Symantec recently discovered Trojan.ByteVerify on my computer. I run system checks weekly and am always cautious about the e-mails I open, the web sites I go to and what I click on, so I was pretty surprised to find I had a Trojan. It was quarantined and removed, but I’m worried about what [...]
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| June 24, 2010 10:20 AM
Administration, Architecture/Design, backdoors, Compliance, configuration, CRM, Current threats, Disaster Recovery, Documentation, Features/Functionality, Firewalls, Forensics, Hacking, human factors, IDS/IPS management, Incident response, Installation, Intrusion management, Management, Network security, patching, PEN testing, Platform Security, Policies, Risk management, Security, Security Program Management, Service and support, Signature updating/Management, Spyware, Trojans, Viruses, VPN, vulnerability management, Wireless, worms
Backup of Router & Pix IOS
How can we protect our router & pix firewall & how can we recover the ios when ios is totaly corrupted. how can we take backup of ios through tftp server. Please guide step by step as i am new to router & pix firewall. can u provide me website link from where i get [...]
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| April 19, 2005 5:08 AM
Administration, Cisco, Firewalls, Forensics, Incident response, Installation, Intrusion management, Network security, Networking, Service and support, VPN, Wireless
How can we protect our router & pix firewall & how can we recover the ios when ios is totaly corrupted. how can we take backup of ios through tftp server. Please guide step by step as i am new to router & pix firewall. can u provide me website link from where i get [...]
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| April 19, 2005 5:08 AM
Administration, Cisco, Firewalls, Forensics, Incident response, Installation, Intrusion management, Network security, Networking, Service and support, VPN, Wireless
Internet Explorer vs. Firefox
Hello, I’m the Assistant Editor on SearchWindowsSecurity.com. I’m looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here’s some food for thought… As of Feb. 2005, an estimated 35 million users had switched from [...]
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| June 29, 2012 2:14 PM
Addamark, Administration, Aladdin Knowledge Systems, Application security, AppSec, Architecture/Design, ArcSight, Bindview, Biometrics, Caymas, CipherTrust, Compliance, Computer Associates, configuration, Courion, CRM, Cylant, Database, DataCenter, Desktop management applications, Desktops, Digital certificates, Disaster Recovery, Documentation, e-Security, Emerging technologies, Encryption, Enterasys Networks, Entrust, Exchange, Features/Functionality, GuardedNet, Hardware, Host-based IDS/IPS, IBM/Tivoli, Identity & Access Management, IDS vs IPS, IDS/IPS management, Imprivata, Installation, Instant Messaging, Intellitactics, Internet Security Systems, Intrusion management, Juniper Networks, KavaDo, M-Tech, Magnifire, Managed security services, Management, Maxware, Microsoft Windows, Netegrity, NetForensics, NetIQ, Network Associates, Network-based IDS/IPS, NFR Security, NGS Software, Novell, Ounce Labs, Outsourcing, Outsourcing/Managed services, Passlogix, patching, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Risk management, RSA Security, Sana Security, Secure Coding, Security, Security management, Security Program Management, Security tokens, Servers, Service and support, Service contracts, Service evaluation, Single sign-on, Snort/Sourcefire, SPI Dynamics, StillSecure, Tech support, Teros, Thor, Tripwire, TruSecure, Vendors, VeriSign, VPN, VSecure, Vulnerability Assessment & Audit, vulnerability management, Watchfire, Waveset/Sun Micro, Windows, Windows XP
Hello, I’m the Assistant Editor on SearchWindowsSecurity.com. I’m looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here’s some food for thought… As of Feb. 2005, an estimated 35 million users had switched from [...]
Answer Question
| June 29, 2012 2:14 PM
Addamark, Administration, Aladdin Knowledge Systems, Application security, AppSec, Architecture/Design, ArcSight, Bindview, Biometrics, Caymas, CipherTrust, Compliance, Computer Associates, configuration, Courion, CRM, Cylant, Database, DataCenter, Desktop management applications, Desktops, Digital certificates, Disaster Recovery, Documentation, e-Security, Emerging technologies, Encryption, Enterasys Networks, Entrust, Exchange, Features/Functionality, GuardedNet, Hardware, Host-based IDS/IPS, IBM/Tivoli, Identity & Access Management, IDS vs IPS, IDS/IPS management, Imprivata, Installation, Instant Messaging, Intellitactics, Internet Security Systems, Intrusion management, Juniper Networks, KavaDo, M-Tech, Magnifire, Managed security services, Management, Maxware, Microsoft Windows, Netegrity, NetForensics, NetIQ, Network Associates, Network-based IDS/IPS, NFR Security, NGS Software, Novell, Ounce Labs, Outsourcing, Outsourcing/Managed services, Passlogix, patching, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Risk management, RSA Security, Sana Security, Secure Coding, Security, Security management, Security Program Management, Security tokens, Servers, Service and support, Service contracts, Service evaluation, Single sign-on, Snort/Sourcefire, SPI Dynamics, StillSecure, Tech support, Teros, Thor, Tripwire, TruSecure, Vendors, VeriSign, VPN, VSecure, Vulnerability Assessment & Audit, vulnerability management, Watchfire, Waveset/Sun Micro, Windows, Windows XP
HELP
I’D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
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| August 12, 2005 11:59 PM
Call Centers, Corel WordPerfect, Data analysis, DataCenter, Development, Exchange, HTML, Java, JavaScript, Lifecycle development, Networking, Office Applications, Programming Languages, Software Quality Assurance, Software testing, Tech support, Visual Basic
I’D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
Answer Question
| August 12, 2005 11:59 PM
Call Centers, Corel WordPerfect, Data analysis, DataCenter, Development, Exchange, HTML, Java, JavaScript, Lifecycle development, Networking, Office Applications, Programming Languages, Software Quality Assurance, Software testing, Tech support, Visual Basic
WebSphere Portal Server 6.0
does anyone here have a handle on a release timeline for WPS 6.0 ? I am evaluating it for our company and I was wondering whether to eval 5.1 or wait till 6.0 comes out, specially seeing as IBM just released App Svr 6.0 Thanks for any pointers
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| April 13, 2005 8:53 AM
Corporate portal applications, Development, Tech support, WebSphere Portal
does anyone here have a handle on a release timeline for WPS 6.0 ? I am evaluating it for our company and I was wondering whether to eval 5.1 or wait till 6.0 comes out, specially seeing as IBM just released App Svr 6.0 Thanks for any pointers
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| April 13, 2005 8:53 AM
Corporate portal applications, Development, Tech support, WebSphere Portal
isearch toolbar
Has anyone heard of a malware product called isearch toolbar? If so, do you know how to get rid of it?
Answer Question
| April 13, 2005 10:34 PM
Administration, Architecture/Design, Documentation, Features/Functionality, Installation, Management, Security, Service and support, Signature updating/Management
Has anyone heard of a malware product called isearch toolbar? If so, do you know how to get rid of it?
Answer Question
| April 13, 2005 10:34 PM
Administration, Architecture/Design, Documentation, Features/Functionality, Installation, Management, Security, Service and support, Signature updating/Management
Safe user sandbox?
*This question is from a SearchWindowsSecurity.com reader: I’m in a position to redesign our IT systems (network, servers, PCs, software, etc.) this summer, and I am undecided on which path to take. I’d like to disconnect our systems from the Internet so that we don’t have to deal with all of the garbage that comes [...]
Answer Question
| April 13, 2005 2:15 PM
Application security, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, Development, Digital certificates, Disaster Recovery, Encryption, Exchange, Hacking, human factors, Identity & Access Management, Instant Messaging, Intrusion management, Management, patching, PEN testing, Platform Security, Policies, Product evaluation, provisioning, Risk management, Secure Coding, Security, Security Program Management, Security tokens, Single sign-on, Spyware, Trojans, Vendors, Viruses, vulnerability management, worms
*This question is from a SearchWindowsSecurity.com reader: I’m in a position to redesign our IT systems (network, servers, PCs, software, etc.) this summer, and I am undecided on which path to take. I’d like to disconnect our systems from the Internet so that we don’t have to deal with all of the garbage that comes [...]
Answer Question
| April 13, 2005 2:15 PM
Application security, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, Development, Digital certificates, Disaster Recovery, Encryption, Exchange, Hacking, human factors, Identity & Access Management, Instant Messaging, Intrusion management, Management, patching, PEN testing, Platform Security, Policies, Product evaluation, provisioning, Risk management, Secure Coding, Security, Security Program Management, Security tokens, Single sign-on, Spyware, Trojans, Vendors, Viruses, vulnerability management, worms
I’ve been hacked — I think….
I’m an IT administrator with a little over 500 end users, running Windows 2000 and XP. One of our users is experiencing a problem with her Internet connection suddenly dropping for no apparent reason. When she restarts her computer, everything works fine for awhile, but then the connection drops again. The funny thing is, she’s [...]
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| August 2, 2009 9:52 AM
Administration, Application security, Architecture/Design, Bigfix, Biometrics, Cisco, Citadel, Compliance, Computer Associates, configuration, Configuresoft, CRM, Cylant, Database, DataCenter, Desktop antivirus, Desktop management applications, Digital certificates, Disaster Recovery, Documentation, Ecora, Encryption, Enterasys Networks, Exchange, Features/Functionality, Firewalls, Forensics, GFI, Hewlett-Packard, Host-based IDS/IPS, Identity & Access Management, IDS vs IPS, IDS/IPS management, Incident response, Installation, Instant Messaging, Internet Security Systems, Intrusion management, Juniper Networks, Managed security services, Management, Microsoft Windows, Network Associates, Network Elements, Network security, Network-based IDS/IPS, NFR Security, Outsourcing, Outsourcing/Managed services, patching, Patchlink, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Redundancy, Risk management, Sana Security, Secure Coding, Security, Security Program Management, Security tokens, Service and support, Service contracts, Service evaluation, Shavlink Technologies, Single sign-on, Snort/Sourcefire, St. Bernard Software, StillSecure, Symantec, Tripwire, Vendors, VPN, VSecure, Vulnerability Assessment & Audit, vulnerability management, Wireless
I’m an IT administrator with a little over 500 end users, running Windows 2000 and XP. One of our users is experiencing a problem with her Internet connection suddenly dropping for no apparent reason. When she restarts her computer, everything works fine for awhile, but then the connection drops again. The funny thing is, she’s [...]
Answer Question
| August 2, 2009 9:52 AM
Administration, Application security, Architecture/Design, Bigfix, Biometrics, Cisco, Citadel, Compliance, Computer Associates, configuration, Configuresoft, CRM, Cylant, Database, DataCenter, Desktop antivirus, Desktop management applications, Digital certificates, Disaster Recovery, Documentation, Ecora, Encryption, Enterasys Networks, Exchange, Features/Functionality, Firewalls, Forensics, GFI, Hewlett-Packard, Host-based IDS/IPS, Identity & Access Management, IDS vs IPS, IDS/IPS management, Incident response, Installation, Instant Messaging, Internet Security Systems, Intrusion management, Juniper Networks, Managed security services, Management, Microsoft Windows, Network Associates, Network Elements, Network security, Network-based IDS/IPS, NFR Security, Outsourcing, Outsourcing/Managed services, patching, Patchlink, PEN testing, Platform Security, Policies, Product evaluation, Product/Service evaluation, provisioning, Redundancy, Risk management, Sana Security, Secure Coding, Security, Security Program Management, Security tokens, Service and support, Service contracts, Service evaluation, Shavlink Technologies, Single sign-on, Snort/Sourcefire, St. Bernard Software, StillSecure, Symantec, Tripwire, Vendors, VPN, VSecure, Vulnerability Assessment & Audit, vulnerability management, Wireless
Unlocking Screensaver password
1st of all this is a win2k AD Domain w/all XP Clients and the extended GPManager Grouppolicy. Okay, so B/C of HIPAA I have to have my computers screensaver/password protected. Even though I’m forever telling’em to sign off when they leave computers my staff still doesn’t do it. Thusly the computer locks and (when I’m [...]
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| May 29, 2009 4:01 PM
Administration, Biometrics, Digital certificates, HIPAA, Identity & Access Management, Management, provisioning, Security, Security tokens, Service and support, Single sign-on, Tech support
1st of all this is a win2k AD Domain w/all XP Clients and the extended GPManager Grouppolicy. Okay, so B/C of HIPAA I have to have my computers screensaver/password protected. Even though I’m forever telling’em to sign off when they leave computers my staff still doesn’t do it. Thusly the computer locks and (when I’m [...]
Answer Question
| May 29, 2009 4:01 PM
Administration, Biometrics, Digital certificates, HIPAA, Identity & Access Management, Management, provisioning, Security, Security tokens, Service and support, Single sign-on, Tech support
Cisco PIX VPN Bridging – Am I missing something??
Hi, I’m tryin to set up a VPN between two internal sites on the same subnet. I have 2 PIX 506E’s linked together (physically) in my test lab (on outside interfaces). All the configuration examples I’ve seen of setting up a VPN is between 2 different logical networks. However, I want them to act as [...]
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| April 9, 2005 7:21 AM
Administration, Architecture/Design, Cisco, Features/Functionality, Firewalls, Forensics, Incident response, Installation, Intrusion management, Management, Network security, Security, Service and support, Vendors, VPN, Wireless
Hi, I’m tryin to set up a VPN between two internal sites on the same subnet. I have 2 PIX 506E’s linked together (physically) in my test lab (on outside interfaces). All the configuration examples I’ve seen of setting up a VPN is between 2 different logical networks. However, I want them to act as [...]
Answer Question
| April 9, 2005 7:21 AM
Administration, Architecture/Design, Cisco, Features/Functionality, Firewalls, Forensics, Incident response, Installation, Intrusion management, Management, Network security, Security, Service and support, Vendors, VPN, Wireless
How did I get a virus on my computer?
Do you hear that question or something similar too often? We’re taking an informal survery on SearchSecurity.com to find out what the most common security-related user questions are. Results will be compiled into a question and answer tip that you will be able to post or handout to your users. What are the top 5 [...]
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| April 15, 2005 6:07 PM
Administration, Application security, Architecture/Design, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, DataCenter, Digital certificates, Disaster Recovery, Documentation, Encryption, Exchange, Features/Functionality, Firewalls, Forensics, Hacking, human factors, Identity & Access Management, IDS/IPS management, Incident response, Installation, Instant Messaging, Intrusion management, Managed security services, Management, Network security, patching, PEN testing, Platform Security, Policies, provisioning, Risk management, Secure Coding, Security, Security Program Management, Security tokens, Service and support, Service contracts, Service evaluation, Signature updating/Management, Single sign-on, Spyware, Trojans, Viruses, VPN, Vulnerability Assessment & Audit, vulnerability management, Wireless, worms
Do you hear that question or something similar too often? We’re taking an informal survery on SearchSecurity.com to find out what the most common security-related user questions are. Results will be compiled into a question and answer tip that you will be able to post or handout to your users. What are the top 5 [...]
Answer Question
| April 15, 2005 6:07 PM
Administration, Application security, Architecture/Design, backdoors, Biometrics, Compliance, configuration, CRM, Current threats, Database, DataCenter, Digital certificates, Disaster Recovery, Documentation, Encryption, Exchange, Features/Functionality, Firewalls, Forensics, Hacking, human factors, Identity & Access Management, IDS/IPS management, Incident response, Installation, Instant Messaging, Intrusion management, Managed security services, Management, Network security, patching, PEN testing, Platform Security, Policies, provisioning, Risk management, Secure Coding, Security, Security Program Management, Security tokens, Service and support, Service contracts, Service evaluation, Signature updating/Management, Single sign-on, Spyware, Trojans, Viruses, VPN, Vulnerability Assessment & Audit, vulnerability management, Wireless, worms
Exchange 2000 issues
I seem to have 2 issues. Both are on the same setup. Windows 2000 Server running Exchange 2000. Both have all the latest patches and SP’s. 1) Mail will flow inbound just fine. Some mail will flow outbound just fine. Certian addy’s just have in the SMTP queue ( AOL,Yahoo, Bellsouth ). Other mail going [...]
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| April 7, 2005 12:29 PM
Active Directory, Administration, Application management, Cabling, Client management, Database issues, DHCP, Dial-up networking, DNS, E-mail applications, Exchange, Exchange 2000, Exchange Server ActiveSync, Features/Functionality, Help Desk, HTTP, Hubs, Installation, Mail protocols, Maintenance, Microsoft Windows, Modems/Cable Modems, Network applications management, Network Interface Cards, Network Management Systems, Network monitoring, Network testing, Networking, Networking Equipment, Networking services, Norton, Outlook, Outlook Mobile Access, Performance management, POP3, Remote management, Routers, Security, Service and support, SMTP, Storage, Storage management, Switches, Symantec, TCP, Tech support, Third-party services, Vendor support, Vendors, WINS, Yahoo
I seem to have 2 issues. Both are on the same setup. Windows 2000 Server running Exchange 2000. Both have all the latest patches and SP’s. 1) Mail will flow inbound just fine. Some mail will flow outbound just fine. Certian addy’s just have in the SMTP queue ( AOL,Yahoo, Bellsouth ). Other mail going [...]
Answer Question
| April 7, 2005 12:29 PM
Active Directory, Administration, Application management, Cabling, Client management, Database issues, DHCP, Dial-up networking, DNS, E-mail applications, Exchange, Exchange 2000, Exchange Server ActiveSync, Features/Functionality, Help Desk, HTTP, Hubs, Installation, Mail protocols, Maintenance, Microsoft Windows, Modems/Cable Modems, Network applications management, Network Interface Cards, Network Management Systems, Network monitoring, Network testing, Networking, Networking Equipment, Networking services, Norton, Outlook, Outlook Mobile Access, Performance management, POP3, Remote management, Routers, Security, Service and support, SMTP, Storage, Storage management, Switches, Symantec, TCP, Tech support, Third-party services, Vendor support, Vendors, WINS, Yahoo
Integrating with CRM systems
My company would like to integrate our software with CRM software, by importing and exporting customer records. Do the major CRM vendors support a standard way to do this, perhaps via XML or a web service, or does each vendor have a different way of doing this?
Answer Question
| April 9, 2012 9:24 AM
CRM, Data analysis, Data mining/analysis, Sales force automation applications
My company would like to integrate our software with CRM software, by importing and exporting customer records. Do the major CRM vendors support a standard way to do this, perhaps via XML or a web service, or does each vendor have a different way of doing this?
Answer Question
| April 9, 2012 9:24 AM
CRM, Data analysis, Data mining/analysis, Sales force automation applications
2 quick questions: 1st on reports and 2nd on Call Disposition (Term codes)
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some suggestions how to do that.
Answer Question
| April 5, 2005 6:01 PM
Call Centers, Data center operations, DataCenter, Development, IT architecture, Planning
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some suggestions how to do that.
Answer Question
| April 5, 2005 6:01 PM
Call Centers, Data center operations, DataCenter, Development, IT architecture, Planning
CRM 4.0 v’s Customised Mobility Sales Solution
Hello We are a consumer goods company operating R3 & CRM 3 and looking to implement a hand held mobile workforce solution. We are trying to decide whether to use Mobile CRM 4.0 or integrate with a third party customised mobility sales solution. Does anyone have any evaluations on the advantages and disadvantages of implementing [...]
Answer Question
| April 5, 2005 1:53 AM
Data analysis, Development, Microsoft Windows, Sales force automation applications, SAP
Hello We are a consumer goods company operating R3 & CRM 3 and looking to implement a hand held mobile workforce solution. We are trying to decide whether to use Mobile CRM 4.0 or integrate with a third party customised mobility sales solution. Does anyone have any evaluations on the advantages and disadvantages of implementing [...]
Answer Question
| April 5, 2005 1:53 AM
Data analysis, Development, Microsoft Windows, Sales force automation applications, SAP
Melissa virus
Anyone have any stories about Melissa infections or other impacts caused by the virus when it ran rampant five years ago?
Answer Question
| March 22, 2005 3:10 PM
Administration, backdoors, Current threats, Hacking, human factors, Security, Service and support, Spyware, Trojans, Viruses, worms
Anyone have any stories about Melissa infections or other impacts caused by the virus when it ran rampant five years ago?
Answer Question
| March 22, 2005 3:10 PM
Administration, backdoors, Current threats, Hacking, human factors, Security, Service and support, Spyware, Trojans, Viruses, worms
ID Theft and National Security
If it turns out, as I believe, that enemies of the United States are behind a lot of the major ID thefts in the US, that would mean that a lot of money is going to our enemies. Can we therefore surmise that those who mishandle our identity information, by means of their poor stewardship [...]
Answer Question
| September 21, 2010 10:35 PM
Application security, Auditing, Biometrics, Business/IT alignment, California Security Breach Information Act, Can Spam Act, Compliance, CRM, Database, Digital certificates, Disaster Recovery, E-business, Encryption, Exchange, Gramm-Leach-Bliley Act, HIPAA, Identity & Access Management, Incident response, Information risk management, Instant Messaging, ISO 17799, Laws, Policies, provisioning, Regulations, Risk management, Sarbanes-Oxley Act, Secure Coding, Security, Security management, Security products, Security Program Management, Security tokens, Single sign-on, standards, USA Patriot Act, Vulnerability Assessment & Audit
If it turns out, as I believe, that enemies of the United States are behind a lot of the major ID thefts in the US, that would mean that a lot of money is going to our enemies. Can we therefore surmise that those who mishandle our identity information, by means of their poor stewardship [...]
Answer Question
| September 21, 2010 10:35 PM
Application security, Auditing, Biometrics, Business/IT alignment, California Security Breach Information Act, Can Spam Act, Compliance, CRM, Database, Digital certificates, Disaster Recovery, E-business, Encryption, Exchange, Gramm-Leach-Bliley Act, HIPAA, Identity & Access Management, Incident response, Information risk management, Instant Messaging, ISO 17799, Laws, Policies, provisioning, Regulations, Risk management, Sarbanes-Oxley Act, Secure Coding, Security, Security management, Security products, Security Program Management, Security tokens, Single sign-on, standards, USA Patriot Act, Vulnerability Assessment & Audit
