• trying to migrate form ACT to Outlook.

    We have a 4 person office and therefore our IT people are not located on premise. They manage our Exchange servers. We are trying to migrate form ACT to Outlook. Now that we have set up a way to share our calendar, we are having enormous difficulty retrieving contacts. We have over 7000 contacts...

    ITKE344,850 pointsBadges:
  • Community Update: New Contest Announcement.

    Now is your chance to win an Amazon gift card based on your activity in the IT Knowledge Exchange Community. Remember: the more you ask, answer or discuss questions, the more Knowledge Points you will earn. This is how the contest works: The top 10 most active members from now until the end of July...

    ITKE344,850 pointsBadges:
  • Where can I find industry customer complaint percentages?

    I work for a commodity chemical company. I address all customer complaints. What is the percent of customers who complain to the manufacturing company in my industry? My manager thinks it is 10-11%, however, I have heard other numbers. Can you help with a better idea of what complaints we may not...

    CRM Ask the Expert250 pointsBadges:
  • What is the role of LSMW in SAP CRM 5.0?

    What is the role of LSMW in SAP CRM 5.0 and what are the common problems encountered during an upgrade from CRM 5.0 to CRM 2007. Please explain in detail.

    CRM Ask the Expert250 pointsBadges:
  • Statistical technique for churn prediction in the Telecom market?

    Can you tell me what type of statistical technique should be used in churning model, specially for the Telecom market? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What number of calls should be monitored in emergency call centers?

    Just wanted to know, what is the standard number of calls to be monitored and evaluated in emergency call centres? I mean, say, you are taking 1.6 million calls per month. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What is the acceptable percentage of Hold Time?

    What is the acceptable percentage of Hold Time in the equation of AHT = ATT + ACW + Hold Time. By hold time, I mean when the customer is put on hold during a call. So, if the expected AHT = 4 Mins -- is there an industry standard for what percentage the hold time can be? (eg 20% of AHT). I am...

    CRM Ask the Expert250 pointsBadges:
  • Going for CR100 certification and need SAP XI career advice

    I am working in CRM master data and planning to write CR100 certification. I am also willing to learn XI. Could you please tell me how XI will be beneficial for me in CRM, as I am new to this. Should I go only for CRM? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What are best practices when upgrading from SAP IPC 4.0 to SAP IPC 5.0?

    What are the things to be kept in mind before and after upgrading from IPC 4.0 to IPC 5.0

    CRM Ask the Expert250 pointsBadges:
  • What is the best facilities/seat utilization ratio for call centers?

    Is there a 'Best In Class' ratio for Call Center facilities/ seat utilization? I've seen 1:3 used. Would you know the source and context of this ratio? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Does Siebel 7.7 work on Windows Vista (64-bit)?

    My name is Ayman and I'm new on this technology Siebel 7.7. My questions is: * Does Siebel 7.7 work on Windows Vista (64-bit)? * Where can I find Siebel 8.0 software? * Why does Siebel needs ODBC? Thank you so much for your time.

    CRM Ask the Expert250 pointsBadges:
  • What is the average occupancy rate for outbound (lead generated) based call centers?

    What is the average occupancy rate for outbound (lead generated) based call centers?

    CRM Ask the Expert250 pointsBadges:
  • Clarify ClearLogistics- Search by location

    Is it possible to search by location in Clarify ClearLogistics? We have sites with more than one location and would like to search for it by location to de-activate it.

    Rockkandii25 pointsBadges:
  • Change Request Management

    I am writing a new document for CR Management and integrating User discussion within the CRM tool suite we finally will provide and I am open to and hoping for input from people expert in this field. While I have used these tools for years and generally have 2 or more ready for users to use...

    Ysrd430 pointsBadges:
  • Divert calls if out of reach

    Can i devert my calls to another phone land line or mobile if my blackberry is out of reach

    Philip225 pointsBadges:
  • Looking for metrics regarding SAN ports managed per FTE

    Any data would be helpful. Basically for use in additional staff justification.

    Lynnew5 pointsBadges:
  • Sage Mas 500 setting up Microsoft Project link.

    I am running Sage M500 - I need to be able to link my project files to my M500/SQL data and vice versa. I see lots of information on functionality but only consultants that want to set it up! HELP Me do this for free and save the day!

    Karl Gechlik9,860 pointsBadges:
  • Kerberos Client Errors with Remote Login

    A friend has asked me if I could resolve a problem he has with his small office network. He has a server running Windows 2003 Small Business Server and two clients PC's using XP. He has a fax program on one of the clients that he used to route his information from the server from to the client as...

    WinIT ATE110 pointsBadges:
  • Email address change

    Where on this site do I change to my new email address so I still recive the newsletter.

    Michael A Tighe5 pointsBadges:
  • Selecting an area within security to start

    Hi, I'm studying for an MSc in Information Security from Royal Holloway University of London, I have a B.Engg. degree in computers and a PG Diploma in Networking and Communication as well as the CCSA and CCNA. I'm also studying for the CISSP. Now, with all these qualifications, could you please...

    Secmax0 pointsBadges:

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