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    I imported contacts from my laptop to my desktop, that all went fine. When I went to create a distribution list, my imported contacts were not listed. What do I need to do?

    Whyalex5 pointsBadges:
  • Migrating from SalesLogix 7.0 to ACT! 2008

    My company has decided to reduce its overhead by rolling back from SalesLogix 7.0 to ACT! 2008. I can import all the users with no problem, but I am having a problem importing in the notes and history. Has anyone esle had this issue?

    Hughveal5 pointsBadges:
  • customer accessible CRM

    We are a small comapny that cant afford to buy software. What is the best low cost solution to having a web based CRM tool that our customers can access to track project development?

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  • What should our next contest be on ITKnowledgeExchange.com?

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    ITKE366,220 pointsBadges:
  • CTI Vendor Agnostic

    It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?

    Bv225 pointsBadges:
  • Data center analytics question

    What is the future of the data center analytics market? Where can I get market trend data with sizing? Any help here is greatly appreciated. The blueprint attached is quite interesting

    Biligiri5 pointsBadges:
  • Community Update: New Member Contest – Earn Knowledge Points and win!!

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  • Custom repository file in Siebel

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    Junu5 pointsBadges:
  • SRM Best Practice for Document URL Process Changes in Live System

    Currently my company is researching a better way to update our SRM URL process when we implement or change a catalogue in our live environment in SRM SAP The current process that we follow is standard SAP Configuration which entails us to open a live system to make changes. The actual change takes...

    RgP7125 pointsBadges:
  • Register ticket through Web service?

    Is there a way for an external application to log a CRM error ticket onto the sap system? To be more specific: if you have a separate application running and it causes an error, can you automate the logging of that error onto the sap system? and if so how?

    Afterburnerltt5 pointsBadges:
  • SAP CRM 5.0 – auto mail confirmation for sales orders

    we are using sap crm 5.0, how do i send auto confirmation mail for orders recieved from customers. We would like to send this as an email to the customer.

    Sapman55 pointsBadges:
  • CRM

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    Jj230 pointsBadges:
  • Tracking file deletion to client computers

    I have an application server running 2003. There is ai share a folder and with full rights to all client computers running XP Professional. Unfortunately a user deleted a file through the network.How can we track who deletes the files or folder?

    AS400 - Ask the Expert485 pointsBadges:
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    NetworkingATE1,545 pointsBadges:
  • We are trying to configure an Aspect Front Office Adapter with Siebel 8 and get the following error

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    Udine5 pointsBadges:
  • Penetration Testing.

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    Nileshroy0 pointsBadges:
  • Dialers For My Call Center

    Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...

    Mikegrimnet015 pointsBadges:
  • wireless vlan

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    92220990 pointsBadges:
  • Calculation question on determining CRM ROI

    What is the difference between risk-adjusted ROI and IRR? If I use cumulative discounted cash flow (i.e. NPV) divided by the present value of cost (i.e. cash outflows, including tax increase) to calculate ROI, why does this consistently yield a higher percentage than IRR? Please advise. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Need help with Call Center metrics

    We are a small call center of 28. We can be failing our MSI goal of 80%, but only have an occupancy rate of 70% or below. Shouldn't we be at 100% occupancy if we are missing MSI? Does someone in an AUX state effect our Occupancy rate? Our hours of operation are 8am-5pm. Thank you.

    CRM Ask the Expert250 pointsBadges:

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