• Virtual Call Center for SMBs

    I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • We are trying to configure an Aspect Front Office Adapter with Siebel 8 and get the following error

    ERROR:Failed to load driver DLL CsAspect errno = 126

    Udine5 pointsBadges:
  • How to dial in to listen to Call Center calls live?

    Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to...

    NetworkingATE1,545 pointsBadges:
  • Live Call Monitoring

    Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?

    Boricua12315 pointsBadges:
  • Penetration Testing.

    Hi!! Good Morning. I have a simple question for you today. I intend to have a penetration testing done for all of my 3 sites - My US Office, My India Office & My US Datacenter. Can you suggest any trustworthy site which can offer me a free reliable scan? Also, I would like to have you suggestion on...

    Nileshroy0 pointsBadges:
  • Dialers For My Call Center

    Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...

    Mikegrimnet015 pointsBadges:
  • Need advice on an offshore contact center start-up

    I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business, primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...

    CRM Ask the Expert250 pointsBadges:
  • wireless vlan

    hi all, is it possible to have one link from a switch to an access point and split the network into two networks a wireless network from the AP and a wired port for a user connected thru RJ45 and still keep it secured.

    92220990 pointsBadges:
  • Calculation question on determining CRM ROI

    What is the difference between risk-adjusted ROI and IRR? If I use cumulative discounted cash flow (i.e. NPV) divided by the present value of cost (i.e. cash outflows, including tax increase) to calculate ROI, why does this consistently yield a higher percentage than IRR? Please advise. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • benefits

    what are the benefits of call center agents and who will benefit from them?

    Myaj95 pointsBadges:
  • Need help with Call Center metrics

    We are a small call center of 28. We can be failing our MSI goal of 80%, but only have an occupancy rate of 70% or below. Shouldn't we be at 100% occupancy if we are missing MSI? Does someone in an AUX state effect our Occupancy rate? Our hours of operation are 8am-5pm. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Appointments set in Siebel move in Outlook after sync

    When setting appointments in Outlook through Siebel and after the sync, appointment times move to GMT. This does not happen in every calendar every time. In fact in can happen in one calender for one appointment and not in another in the same calendar. Thouts, Ideas, Help?

    Jcap15 pointsBadges:
  • CRM on demand versus on premises solutions?

    Can somebody give a quick comparison of CRM on-demand solutions vs on-premise solutions regarding their integration capabilities with ERP and other legacy systems such as SAP, Oracle Apps?

    CRM Ask the Expert250 pointsBadges:
  • CRM Resource Guide

    If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

    IndyXtopher15 pointsBadges:
  • Call Forwarding Path

    By default, if an ext is forwarded to another ext and that other ext does not pick up....Cisco will send the caller to the original person's voicemail box. How can I change that so that the caller will go to the voicemail box of the ext that the calls are forwarded to?

    ASM5 pointsBadges:
  • How do you calculate the cost of setting up a Call Center?

    I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center. I'm totally new to this field of business. What would be the competitive prices to offer to prospects?...

    CRM Ask the Expert250 pointsBadges:
  • Architecture/MODULES from various vendors

    I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?

    Saytac5 pointsBadges:
  • Can we use a central database for distributed CRM software?

    Can I implement a central database (Microsoft SQL Server) with distributed CRM application servers in remote locations? Due to large number of Outlook CRM clients, we'd like to try this model of distributing CRM application servers in remote major data centers with a single SQL Server. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Community Update: New Member Contest Win a XBox 360 this month for your participation.

    After a long, stressful day in IT, video games can be a great way to unwind and relax. That’s right, you know where this is leading. It’s time for a cool new contest on IT Knowledge Exchange. The month of September ( Sept 1-Sept 30) is your chance to get your hot little hands on your very own...

    ITKE345,190 pointsBadges:
  • Unable to link activity to contact in CRM

    I have an end user who is unable to assign an activity to a contact from the actions drop down list. i.e. task, fax phone call etc. He has all the appropraite security rights.

    Selabr820 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following