• Appointments set in Siebel move in Outlook after sync

    When setting appointments in Outlook through Siebel and after the sync, appointment times move to GMT. This does not happen in every calendar every time. In fact in can happen in one calender for one appointment and not in another in the same calendar. Thouts, Ideas, Help?

    Jcap15 pointsBadges:
  • CRM on demand versus on premises solutions?

    Can somebody give a quick comparison of CRM on-demand solutions vs on-premise solutions regarding their integration capabilities with ERP and other legacy systems such as SAP, Oracle Apps?

    CRM Ask the Expert250 pointsBadges:
  • Call Forwarding Path

    By default, if an ext is forwarded to another ext and that other ext does not pick up....Cisco will send the caller to the original person's voicemail box. How can I change that so that the caller will go to the voicemail box of the ext that the calls are forwarded to?

    ASM5 pointsBadges:
  • How do you calculate the cost of setting up a Call Center?

    I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center. I'm totally new to this field of business. What would be the competitive prices to offer to prospects?...

    CRM Ask the Expert250 pointsBadges:
  • Architecture/MODULES from various vendors

    I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?

    Saytac5 pointsBadges:
  • Can we use a central database for distributed CRM software?

    Can I implement a central database (Microsoft SQL Server) with distributed CRM application servers in remote locations? Due to large number of Outlook CRM clients, we'd like to try this model of distributing CRM application servers in remote major data centers with a single SQL Server. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Community Update: New Member Contest Win a XBox 360 this month for your participation.

    After a long, stressful day in IT, video games can be a great way to unwind and relax. That’s right, you know where this is leading. It’s time for a cool new contest on IT Knowledge Exchange. The month of September ( Sept 1-Sept 30) is your chance to get your hot little hands on your very own...

    ITKE350,300 pointsBadges:
  • Unable to link activity to contact in CRM

    I have an end user who is unable to assign an activity to a contact from the actions drop down list. i.e. task, fax phone call etc. He has all the appropraite security rights.

    Selabr820 pointsBadges:
  • Switches and routers needed for Call Center?

    Hello, I am putting together a Call Centre for a non-profit organization. I will be running 10 workstations and 10 VOIP phones. I have acquired 10 CP7960’s. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • trying to migrate form ACT to Outlook.

    We have a 4 person office and therefore our IT people are not located on premise. They manage our Exchange servers. We are trying to migrate form ACT to Outlook. Now that we have set up a way to share our calendar, we are having enormous difficulty retrieving contacts. We have over 7000 contacts...

    ITKE350,300 pointsBadges:
  • Community Update: New Contest Announcement.

    Now is your chance to win an Amazon gift card based on your activity in the IT Knowledge Exchange Community. Remember: the more you ask, answer or discuss questions, the more Knowledge Points you will earn. This is how the contest works: The top 10 most active members from now until the end of July...

    ITKE350,300 pointsBadges:
  • Where can I find industry customer complaint percentages?

    I work for a commodity chemical company. I address all customer complaints. What is the percent of customers who complain to the manufacturing company in my industry? My manager thinks it is 10-11%, however, I have heard other numbers. Can you help with a better idea of what complaints we may not...

    CRM Ask the Expert250 pointsBadges:
  • What is the role of LSMW in SAP CRM 5.0?

    What is the role of LSMW in SAP CRM 5.0 and what are the common problems encountered during an upgrade from CRM 5.0 to CRM 2007. Please explain in detail.

    CRM Ask the Expert250 pointsBadges:
  • Statistical technique for churn prediction in the Telecom market?

    Can you tell me what type of statistical technique should be used in churning model, specially for the Telecom market? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What number of calls should be monitored in emergency call centers?

    Just wanted to know, what is the standard number of calls to be monitored and evaluated in emergency call centres? I mean, say, you are taking 1.6 million calls per month. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What is the acceptable percentage of Hold Time?

    What is the acceptable percentage of Hold Time in the equation of AHT = ATT + ACW + Hold Time. By hold time, I mean when the customer is put on hold during a call. So, if the expected AHT = 4 Mins -- is there an industry standard for what percentage the hold time can be? (eg 20% of AHT). I am...

    CRM Ask the Expert250 pointsBadges:
  • Going for CR100 certification and need SAP XI career advice

    I am working in CRM master data and planning to write CR100 certification. I am also willing to learn XI. Could you please tell me how XI will be beneficial for me in CRM, as I am new to this. Should I go only for CRM? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What are best practices when upgrading from SAP IPC 4.0 to SAP IPC 5.0?

    What are the things to be kept in mind before and after upgrading from IPC 4.0 to IPC 5.0

    CRM Ask the Expert250 pointsBadges:
  • What is the best facilities/seat utilization ratio for call centers?

    Is there a 'Best In Class' ratio for Call Center facilities/ seat utilization? I've seen 1:3 used. Would you know the source and context of this ratio? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Does Siebel 7.7 work on Windows Vista (64-bit)?

    My name is Ayman and I'm new on this technology Siebel 7.7. My questions is: * Does Siebel 7.7 work on Windows Vista (64-bit)? * Where can I find Siebel 8.0 software? * Why does Siebel needs ODBC? Thank you so much for your time.

    CRM Ask the Expert250 pointsBadges:

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