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    It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?

    Bv225 pointsBadges:
  • MS Dynamics & Leads/Opportunities/Accounts

    We have three groups of people: 1) Pre-sales 2) Sales 3) Accounting & Support These are our sales stages: 1) We collect leads. Some leads might be interested in our product some are not. 2) Pre-sales qualifies the leads. If there is a potential sale the lead becomes an opportunity and is turned...

    Hugomat5 pointsBadges:
  • Data center analytics question

    What is the future of the data center analytics market? Where can I get market trend data with sizing? Any help here is greatly appreciated. The blueprint attached is quite interesting

    Biligiri5 pointsBadges:
  • Mainframe quality assurance testing tools

    I need to find a quick and cheap mainframe testing tool for an insurance application. The client will not spend the dollars till the concept is proven. I have looked for open source for the mainframe and found nothing. The client is running a batch system processing input are batch claims. Any help...

    Frankd0 pointsBadges:
  • Web based contacts for small business

    We are a non-profit buying group with 3 persons in our office. We need a contact data base that can be shared including on the fly changes. We have a network, but no dedicated server. We currently are using Act 6.0, but that is getting old and problem riddled. Is there a web based contacts...

    Wick5 pointsBadges:
  • Community Update: New Member Contest – Earn Knowledge Points and win!!

    Get some Amazon.com gift cards for your holiday shopping. Now is your chance to win an Amazon gift certificate based on your activity in the IT Knowledge Exchange Community. Remember: the more you ask, answer or discuss questions, the more Knowledge Points you will earn. The top 10 most active...

    ITKE334,665 pointsBadges:
  • Custom repository file in Siebel

    Hello Experts, Iam pretty new to siebel iam using siebel essentials to get familiar with siebel i had done database extract and after that iam creating a custom repository file for abc but when i click abc it gives error as "unable to load configuration file 'D:\Sea77\WEBCL1~1\bin\ENU\abc.cfg" plz...

    Junu5 pointsBadges:
  • SRM Best Practice for Document URL Process Changes in Live System

    Currently my company is researching a better way to update our SRM URL process when we implement or change a catalogue in our live environment in SRM SAP The current process that we follow is standard SAP Configuration which entails us to open a live system to make changes. The actual change takes...

    RgP7125 pointsBadges:
  • Register ticket through Web service?

    Is there a way for an external application to log a CRM error ticket onto the sap system? To be more specific: if you have a separate application running and it causes an error, can you automate the logging of that error onto the sap system? and if so how?

    Afterburnerltt5 pointsBadges:
  • SAP CRM 5.0 – auto mail confirmation for sales orders

    we are using sap crm 5.0, how do i send auto confirmation mail for orders recieved from customers. We would like to send this as an email to the customer.

    Sapman55 pointsBadges:
  • CRM

    What is the next phase after Realization phase in solution manager

    Jj230 pointsBadges:
  • Tracking file deletion to client computers

    I have an application server running 2003. There is ai share a folder and with full rights to all client computers running XP Professional. Unfortunately a user deleted a file through the network.How can we track who deletes the files or folder?

    AS400 - Ask the Expert485 pointsBadges:
  • How much technical knowledge is needed to manage my LAN/WAN team?

    I am currently a Service Desk manager. I may be taking on a new role (which I asked for) as IT Manager that is not only in charge of the Service Desk but also the LAN/WAN. As a manager, how much technical knowledge is needed to manage the LAN/WAN portion of the team? Can I get by for a while...

    NetworkingATE1,545 pointsBadges:
  • Virtual Call Center for SMBs

    I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • We are trying to configure an Aspect Front Office Adapter with Siebel 8 and get the following error

    ERROR:Failed to load driver DLL CsAspect errno = 126

    Udine5 pointsBadges:
  • How to dial in to listen to Call Center calls live?

    Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to...

    NetworkingATE1,545 pointsBadges:
  • Live Call Monitoring

    Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?

    Boricua12315 pointsBadges:
  • Penetration Testing.

    Hi!! Good Morning. I have a simple question for you today. I intend to have a penetration testing done for all of my 3 sites - My US Office, My India Office & My US Datacenter. Can you suggest any trustworthy site which can offer me a free reliable scan? Also, I would like to have you suggestion on...

    Nileshroy0 pointsBadges:
  • Dialers For My Call Center

    Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...

    Mikegrimnet015 pointsBadges:
  • Need advice on an offshore contact center start-up

    I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business, primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...

    CRM Ask the Expert250 pointsBadges:

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