Occupancy percentage in call center operation
what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?

Answer Question   |  March 30, 2011  7:37 PM
Call Center metrics, Call Centers

Project Metrics
Is there a different way to measure project status other than Schedule Performance Index (SPI) and Cost Performance Index (CPI)?

Answer Question   |  November 14, 2007  2:46 AM
Cost Performance Index (CPI), CRM, IT project management, Schedule Performance Index (SPI)

SAP CRM Certification to get in the door
I have 15 years in new product development, initial launch, and sales – specifically in the telecommunications and hi-tech filed. I know enough IT, application development, and system network engineering to be dangerous – just not an expert. I would like to target a firm with my experience specifically for businees development/sales and SAP CRM [...]

Answer Question   |  November 28, 2007  7:11 PM
CRM, SAP, SAP certifications

Enterprise Web 2.0 Tools
Is anyone using Web 2.0 tools internally for employee engagement and knowledge sharing? If so, which specific products are you using? I am interested in blogs, wikis, forums and RSS.

Answer Question   |  March 30, 2011  7:55 PM
Blogs, forums, RSS, Web 2.0, Wiki

Take a CRM survey, win $50
Hello, I’m the editor for SearchCRM.com and I’m seeking CRM professionals to take a new survey on our site. Which marketing or sales force automation (SFA) applications are you using in your organization? What are the top five CRM-related challenges your organization will focus on in 2008? Take the survey and be entered to win [...]

Answer Question   |  November 6, 2007  10:25 PM
CRM analytics software, CRM applications, CRM software

Metrics
When building a call center from scratch; what’s are the factors determining the metrics needed to achieve the revenue goals needed?

Answer Question   |  November 15, 2010  2:18 AM
Call Center management, Call Center metrics, Call center software

SAP/CRM/SECURITY
Hi, I’m a mid aged sea captain, with an MBA in HR. I want to do a course in SAP HR,CRM,SECURITY. Do these courses involve coding or learning a computer language? What is the job potential in India?

Answer Question   |  October 17, 2007  12:22 PM
CRM, SAP HR, Security management

Selecting an area within security to start
Hi, I’m studying for an MSc in Information Security from Royal Holloway University of London, I have a B.Engg. degree in computers and a PG Diploma in Networking and Communication as well as the CCSA and CCNA. I’m also studying for the CISSP. Now, with all these qualifications, could you please tell me which would [...]

Answer Question   |  June 25, 2008  4:06 PM
Access control, Application security, Biometrics, Browsers, Career development, CCNA, CCSA, Certifications, CISSP, Compliance, configuration, CRM, Current threats, Database, Digital certificates, Disaster Recovery, Encryption, Exchange, Firewalls, Forensics, Hacking, Identity & Access Management, Incident response, Intrusion management, MCSE, Network security, Networking, patching, PEN testing, Platform Security, Policies, Risk management, Secure Coding, Security, Security Program Management, Spyware, SSL/TLS, Trojans, Viruses, VPN, vulnerability management, Web security, Wireless, worms

How to unsubscribe
I am getting ready to Retire from my current employer. I will not be working in this field as I have started a very different and unique business. have looked all around to find out how to unsubscribe but can not easily find out how. If anyone knows how, please let me know.

Answer Question   |  June 11, 2007  4:25 PM
AS/400, AS/400 careers, Backup & recovery, Career development, CRM, E-business, Instant Messaging, Partner facing, Web services, Web site design & management

Procedures for a new area.
We are a company where we have expirience on network remote administration and now we have open a new area, The area of security. Now I need to start to make new procedures like when a new customer come to us and ask if we can handle the security for his network… I need to [...]

Answer Question   |  May 28, 2008  10:13 PM
Access control, Application security, backdoors, Biometrics, Browsers, Cabling, Compliance, configuration, CRM, Current threats, Database, DataCenter, Digital certificates, Disaster Recovery, Encryption, Exchange, filtering, Firewalls, Forensics, Hacking, Hardware, Hubs, human factors, Identity & Access Management, Incident response, Instant Messaging, Intrusion management, Network management software, Network security, Networking, Outsourcing, patching, PEN testing, Platform Security, Policies, Project management, provisioning, Remote management, Risk management, Routers, Secure Coding, Security, Security Program Management, Security tokens, Servers, Single sign-on, Spyware, SSL/TLS, Switches, Trojans, Viruses, VPN, vulnerability management, Web security, Wireless, worms

Email Validation Software
We do a lot of bulk email blasts to our Students, in which we get a high percentage of bounced emails. We are looking into purchasing an Email Validation package and was wondering if anyone can recommend a decent package that would either run on the i5 (AS/400) or that can interface (via ODBC, Java, [...]

Answer Question   |  June 13, 2012  3:26 PM
AS/400, CRM, Database, DB2, E-business, Ecommerce applications, Email, Exchange, Oracle, Web services

Best way to do the DASD history capture…(Disk usage)
Dear team, i need to enhance our current system that captures the disk space uasge. i need to maintain the history over it. currently we do it by using DSPOBJD and DSPFD commands and write the details of all objects and files used in the whole system to the outfile.Hardly it takes more than 4 [...]

Answer Question   |  January 8, 2010  1:03 AM
Backup & recovery, CRM, DataCenter, RPGLE

Compliance to Acts
How can softwares for url/content filtering or mail scanning be made compliant to HIPAA , Sarbanes-oxley act etc. … What all features are required to be implemented to make them compliant ????

Answer Question   |  March 3, 2007  9:55 AM
Compliance, CRM, Disaster Recovery, Laws, Policies, Regulations, Risk management, Security Program Management, standards

Keyboard quick keys stop working in Terminal Services.
A friend of mine got a problem with keyboard quick keys that stops working after a while. These buttons are not programmed with anything other than standard commands (no scripts etc). Using 2003R2 terminal server with Nexterminal thin clients. Anyone who can point us in the right direction?

Answer Question   |  February 5, 2007  3:29 AM
Corporate portal applications, Desktops, Management, Microsoft Windows, Networking, OS, Security, Servers, SQL Server

Managing Managers
Hi People, I sent the email below and receieved this response re: password renewal…and was wondering what your response would be? I was just going to tell him its a default Windows setting although he’s probably smarter than that, I believe password security is important and that the below really isn’t too hard to ask. [...]

Answer Question   |  January 31, 2007  7:07 PM
Career development, CRM

iSeries accessibility to VB.NET, ASP 2.0/3.0 ,NET programmers in Visual Studio
My shop does not have WebSphere but does have a sizeable VB.NET team using the MS Visual Studio. They need access to the iSeries files in DB2/UDB – real-time. We already thanks to me have a number of batch/DTS package type transfers. Do any of you know packages that can make the iSeries files available [...]

Answer Question   |  October 14, 2010  10:35 AM
Access, ASP.NET, C, Database, DataCenter, DataManagement, DB2, DB2 Universal Database, Desktops, ESRI, HEAT, HTML, Management, Microsoft Office, Microsoft Windows, MySQL, Oracle, OS, PC/Windows Connectivity, Perl, PHP, Security, Servers, SQL Server, T-SQL, VB.NET, VBScript, Web site design & management, WebSphere Studio, XML

Moving into the InfoSec role
I work at a company that currently does not have a position dedicated to information security. I come from a background in networking with a good portion of my focus on firewalls and other security related technologies. I am interested in positioning myself into the role of InfoSec Admin at my compnay and was hoping [...]

Answer Question   |  December 22, 2006  1:36 PM
Access control, Application security, backdoors, Biometrics, Browsers, Compliance, configuration, CRM, Current threats, Database, Digital certificates, Disaster Recovery, Encryption, Exchange, filtering, Firewalls, Forensics, Hacking, human factors, Identity & Access Management, Incident response, Instant Messaging, Intrusion management, Network security, patching, PEN testing, Platform Security, Policies, provisioning, Risk management, Secure Coding, Security, Security Program Management, Security tokens, Servers, Single sign-on, Spyware, SSL/TLS, Trojans, Viruses, VPN, vulnerability management, Web security, Wireless, worms

wireless vlan
hi all, is it possible to have one link from a switch to an access point and split the network into two networks a wireless network from the AP and a wired port for a user connected thru RJ45 and still keep it secured.

Answer Question   |  October 1, 2008  3:04 AM
Availability, Bandwidth, Compliance, configuration, CRM, Disaster Recovery, Ethernet, FDDI, H.323, IPv4, IPv6, Network protocols, Networking, patching, PEN testing, Platform Security, Policies, Risk management, Security, Security Program Management, TCP, VoIP, vulnerability management, Wireless

DB Migration from 8.1.7 to 10gR1
I want to migrate from 8i(8.1.7) to 10gR1 in a new server. I will shutdown 8i and run with 10gR1 in a new server. If any of my application not working with 10g ,i need to fall back to 8i in old server. Is it possible to take only the delta changes from 10gR1 which [...]

Answer Question   |  November 15, 2006  9:25 AM
CRM, Database, DB2, Oracle

Blue Socket Gateway and Certificates
We are currently attempting to implement a Blue Socket Gateway in order to authenticate our wireless clients. I have been instructed by Blue Socket that the certificate used by them will not work through a NAT translation and that I should put this device on the outside of my ASA firewall. Apparently, when the Blue [...]

Answer Question   |  November 8, 2006  5:05 PM
Access control, Active Directory, Application security, Browsers, Compliance, CRM, Database, Desktops, Disaster Recovery, Encryption, Exchange, filtering, Firewalls, Forensics, Incident response, Instant Messaging, Intrusion management, Management, Microsoft Windows, Network security, Networking, OS, Policies, Risk management, Secure Coding, Security, Security Program Management, Servers, SQL Server, SSL/TLS, VPN, Web security, Wireless