• Need advice on outsourcing our Call Center operations

    We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...

    CRM Ask the Expert250 pointsBadges:
  • Is Gartner right about their 5 CRM technology trends?

    Recently, Gartner outlined 5 trends changing CRM architectures: Cloud ComputingBusiness intelligence and CRMThe shift from operational CRM to social CRMWeb-oriented architecture and its effect on CRM systemsUnified communications While most of this makes sense in theory, I'm wondering if all these...

    Michael Morisy8,323 pointsBadges:
  • The most-watched IT questions this week: Sept. 15, 2009

    As part of a new feature on the IT Knowledge Exchange Community Blog, we're highlighting the top 10 most-watched questions. Here are the top 5: Virtualization vs. ConsolidationTracing a computer to an IP addressConnect remote Oracle 11g server in VB 6.0How to utlize multiple static IP's when ISP...

    Michael Morisy8,323 pointsBadges:
  • How to measure sales effectiveness through a CRM implementation

    How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.

    PVishnoi5 pointsBadges:
  • Community Update: The IT Blog Top 10 for Sept. 10, 2009

    As part of a new feature on the Community Blog, each week we'll be doing a run down of the 10 most popular blog posts over the previous week, in case you were wondering what your peers were reading or a hot topic somehow missed your radar. Still think we missed something? Send me an e-mail at...

    Michael Morisy8,323 pointsBadges:
  • i need to expand into the 900 number service

    i am looking into expanding my call center to offer a pay per minute call service, not sex related, i need to know what equipment i would need to accomidate approximatly 500 calls per day at 10 stations using a voip system from aptela. do i need to make individual contracts with each phone company...

    Immigrationexpress5 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • What’s the difference beyween sage 50 and 200

    What's the difference in using say sage line 50 and sage line 200

    Geoffus5 pointsBadges:
  • Error message when transferring data from a CD

    When I attempt to transfer data from a CD, I receive a message that the CD is read only and that I need to either copy from the CD or change the individual file data to be read only. Why does this occur?[o:p][/o:p] [o:p] [/o:p] In addition, what program should I use to open data files? (This is...

    SQL Server Ask the Experts2,585 pointsBadges:
  • Copy data from client to client

    How to copy data (material master data) from client to client in SAP

    Potnuru10 pointsBadges:
  • I’ve been hacked — I think….

    I'm an IT administrator with a little over 500 end users, running Windows 2000 and XP. One of our users is experiencing a problem with her Internet connection suddenly dropping for no apparent reason. When she restarts her computer, everything works fine for awhile, but then the connection drops...

    LMullen0 pointsBadges:
  • Best platform for this Oracle application mix

    We have decided to go for Oracle E-Business Suite ERP for Financials, HR and other business processes and Siebel for CRM along with Oracle SOA suite and Oracle BI suite. I need advice how to select the operating system platform for various application and Oracle database servers. We are thinking of...

    BrentSheets6,925 pointsBadges:
  • Number of seats for call center

    My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

    Tomjohn15 pointsBadges:
  • What are acceptable performance standards for a call center

    I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency

    Tomjohn15 pointsBadges:
  • SAP CRM config after install

    New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct

    Poojany5 pointsBadges:
  • postinstallation activities in CRM2007

    Hi all Goodmorning! crm2007 ides installation is completed. would you please send that what are the post installation activities i haveto perform? 2) how to integrate with r/3 to CRM server 3) what are the sap-basis consultant activities to be done for the mentioned questions. advance thanks to...

    Kt12310 pointsBadges:
  • i want features comparison for Siebel CRm and Sugar CRM ASAP

    i want features comparison for Siebel CRm and Sugar CRM ASAP

    1467695 pointsBadges:
  • Dos attack

    I have been receiving security alert messages from our firewall nearly everyday. e.g TCP Packet - Source:144.120.8.89,39341 Destination:192.168.1.1,25 - [DOS] TCP Packet - Source:210.7.0.36,3473 Destination:210.7.12.23,135 - [DOS] Thu, 2006-10-19 16:30:03 - UDP Packet -...

    92220990 pointsBadges:
  • Muliple leads, one opportunity

    We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your...

    ACJ5 pointsBadges:
  • Relative contact list in Exchange 2007

    In my company we're considering leaving MS CRM v3.0 (we've just been using two of its features: address book and task management. Only.) As the license prices of CRM are quite high we've thought it might be a pretty nice idea to try to figure out if there's a possibility to configure Exchange 2007...

    Damiankrol5 pointsBadges:

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