• How long are you required to keep phone recordings for PCI Compliance

    Call Center taking calls with credit card information given. How long are we to keep these recordings for PCI Compliance?

    LCooley5 pointsBadges:
  • How to develop one quality assurance form for three programs (email, social media, chat support)

    Hi, I am looking for any help/suggestions on how to develop just 1 quality assurance form that is good for 3 programs (email, social media, chat support). Is that possible? If yes, what are the things I should consider and if you can provide any example materials if this kind project was done...

    Miles115 pointsBadges:
  • CRM for the shopping mall

    Hello there. Do you have pre-production model CRM or BPM for the shopping mall?

    ArysUs5 pointsBadges:
  • % Occupancy Target Setting

    Hi, for a campaign sized at 5 agents 24/7 coverage, at 95% AL and SL of 80%, what could be an acceptable %Occ Target?

    park2k25 pointsBadges:
  • How to find out what social media accounts my husband has?

    So he claims none. He put extensions and frameworks in my computer. How can I remove them?

    Vazquezliz35 pointsBadges:
  • Use of CRM in Telecommunications

    How can CRM be used optimally to serve customers in a telecommunications company?

    KMoshe5 pointsBadges:
  • Create CRM for a company

    How can we can CRM for our company?

    moti12morka15 pointsBadges:
  • HDE Standards in CRM

    "Maintain CRM and Project Files with thorough and concise information to HDE standards." What is meant by HDE Standards

    FelixACardona5 pointsBadges:
  • Most popular CRM programs

    What are the names of some popular CRM programs?

    natashawalkercameron5 pointsBadges:
  • Admin.prg does not exist

    Hi sir, When I use sage 50 Accounting software, I found "File 'admin.prg' does not exist" box and I can't continue my Accounting Software. Box title name is Microsoft Visual FoxPro. How can I fix this problem?

    moemyat15 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • Calculating benefit from WFM tool

    Hi, We trying to get the right way to measure the benefit of a WFM tool implementation in a large call center. What are the key measures? Or the right CTQ drill down? We have L2R but that can be influenced by many other factors. Schd efficiency, we do not have a baseline - because there was no way...

    SPhalini5 pointsBadges:
  • CRM contact convert to Outlook contact

    How can I convert a CRM contact to an Outlook contact?

    Jswierk5 pointsBadges:
  • Measure social media ROI

    How can I measure social media ROI?

    namraa20 pointsBadges:
  • What may be wrong with my social media apps?

    I'm having trouble with my instagram for nearly 4 months. It keeps deleting photos, unfollowing people without my control and often when ı open the app the page with log in button appears and it doesnt accept my password so I have to reset it. I wrote to instagram via their help center in the app...

    Msbrighttside5 pointsBadges:
  • The limits of privacy protection for social media

    Hello, this is Muhannad Battikhi from Jordan. Sometimes the legal procedures need to race the personal and secrecy information of the networks participants to know the cyber crimes doers and that require some cooperation from the social networks companies to know some important and necessary...

    Muhannad5 pointsBadges:
  • layer 2 & layer 3 switch

    Hi All, what is the basic difference between layer 2 & layer 3 switch. how can configure layer 2 & layer3 managable switch

    Psharma11760 pointsBadges:
  • What is the industry standard for call center monthly/annual attrition?

    I am trying to gain understanding of industry standard attrition for call centers.

    stowers5 pointsBadges:
  • Calculate calls for call center

    I have agents that are logged on different queues during the day and some calls get calls and some not. How can I calculate? Should I have the number of hours an agent was connected on a queue?

    mohamed12330 pointsBadges:
  • Features in Sales Force Automation

    What are the features of Sales Force Automation (SFA)?

    Lordaeron5 pointsBadges:

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