• Which open source CRM is best in 2017?

    Just interested to know which CRM open source is good which can be downloaded and installed easily. I know of some of the top players but was curious to know your thoughts.

    michealtech5 pointsBadges:
  • Call Center Agent Performance

    Who is responsible for the call center agent's performance in their first 3 months? A trainer, supervisor or QA?

    brigitte025 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • What CRM course should I start with?

    Can anyone explain to me what CRM is? What CRM should I start with?

    salamatansari5 pointsBadges:
  • E-chat within a call center

    Where is the best place I can get solid information on what is e-chat within a call center? What are sop's for e-chat in a call center, KPI's, and best way to manage?

    curtisweeds5 pointsBadges:
  • How long are you required to keep phone recordings for PCI Compliance

    Call Center taking calls with credit card information given. How long are we to keep these recordings for PCI Compliance?

    LCooley5 pointsBadges:
  • How to develop one quality assurance form for three programs (email, social media, chat support)

    Hi, I am looking for any help/suggestions on how to develop just 1 quality assurance form that is good for 3 programs (email, social media, chat support). Is that possible? If yes, what are the things I should consider and if you can provide any example materials if this kind project was done...

    Miles115 pointsBadges:
  • CRM for the shopping mall

    Hello there. Do you have pre-production model CRM or BPM for the shopping mall?

    ArysUs5 pointsBadges:
  • % Occupancy Target Setting

    Hi, for a campaign sized at 5 agents 24/7 coverage, at 95% AL and SL of 80%, what could be an acceptable %Occ Target?

    park2k25 pointsBadges:
  • How to find out what social media accounts my husband has?

    So he claims none. He put extensions and frameworks in my computer. How can I remove them?

    Vazquezliz35 pointsBadges:
  • Use of CRM in Telecommunications

    How can CRM be used optimally to serve customers in a telecommunications company?

    KMoshe5 pointsBadges:
  • Create CRM for a company

    How can we can CRM for our company?

    moti12morka15 pointsBadges:
  • HDE Standards in CRM

    "Maintain CRM and Project Files with thorough and concise information to HDE standards." What is meant by HDE Standards

    FelixACardona5 pointsBadges:
  • Most popular CRM programs

    What are the names of some popular CRM programs?

    natashawalkercameron5 pointsBadges:
  • Admin.prg does not exist

    Hi sir, When I use sage 50 Accounting software, I found "File 'admin.prg' does not exist" box and I can't continue my Accounting Software. Box title name is Microsoft Visual FoxPro. How can I fix this problem?

    moemyat15 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • Calculating benefit from WFM tool

    Hi, We trying to get the right way to measure the benefit of a WFM tool implementation in a large call center. What are the key measures? Or the right CTQ drill down? We have L2R but that can be influenced by many other factors. Schd efficiency, we do not haveĀ a baseline - because there was no way...

    SPhalini5 pointsBadges:

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