• The most-watched IT questions this week: Sept. 15, 2009

    As part of a new feature on the IT Knowledge Exchange Community Blog, we're highlighting the top 10 most-watched questions. Here are the top 5: Virtualization vs. ConsolidationTracing a computer to an IP addressConnect remote Oracle 11g server in VB 6.0How to utlize multiple static IP's when ISP...

    Michael Morisy8,323 pointsBadges:
  • How to measure sales effectiveness through a CRM implementation

    How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.

    PVishnoi5 pointsBadges:
  • Community Update: The IT Blog Top 10 for Sept. 10, 2009

    As part of a new feature on the Community Blog, each week we'll be doing a run down of the 10 most popular blog posts over the previous week, in case you were wondering what your peers were reading or a hot topic somehow missed your radar. Still think we missed something? Send me an e-mail at...

    Michael Morisy8,323 pointsBadges:
  • i need to expand into the 900 number service

    i am looking into expanding my call center to offer a pay per minute call service, not sex related, i need to know what equipment i would need to accomidate approximatly 500 calls per day at 10 stations using a voip system from aptela. do i need to make individual contracts with each phone company...

    Immigrationexpress5 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • What’s the difference beyween sage 50 and 200

    What's the difference in using say sage line 50 and sage line 200

    Geoffus5 pointsBadges:
  • Error message when transferring data from a CD

    When I attempt to transfer data from a CD, I receive a message that the CD is read only and that I need to either copy from the CD or change the individual file data to be read only. Why does this occur?[o:p][/o:p] [o:p] [/o:p] In addition, what program should I use to open data files? (This is...

    SQL Server Ask the Experts2,585 pointsBadges:
  • Copy data from client to client

    How to copy data (material master data) from client to client in SAP

    Potnuru10 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • How do I cost my call canter charges

    I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

    Tomjohn15 pointsBadges:
  • Routing Public Emergency Calls Based on Cell of Origin

    Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different...

    Amawhinn15 pointsBadges:
  • What is the financial industry average for cost of contact for an inbound call center?

    What is the financial industry average for cost of contact for an inbound call center?

    CRM Ask the Expert250 pointsBadges:
  • I’ve been hacked — I think….

    I'm an IT administrator with a little over 500 end users, running Windows 2000 and XP. One of our users is experiencing a problem with her Internet connection suddenly dropping for no apparent reason. When she restarts her computer, everything works fine for awhile, but then the connection drops...

    LMullen0 pointsBadges:
  • Best platform for this Oracle application mix

    We have decided to go for Oracle E-Business Suite ERP for Financials, HR and other business processes and Siebel for CRM along with Oracle SOA suite and Oracle BI suite. I need advice how to select the operating system platform for various application and Oracle database servers. We are thinking of...

    BrentSheets6,925 pointsBadges:
  • Number of seats for call center

    My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

    Tomjohn15 pointsBadges:
  • Business presentation for inbound Call Center

    I work in a 3rd party call center and would like to start a new business which is INBOUND but i don't know the process. I am going to have a business presentation with client very soon. Hope you can share with me the process.

    CRM Ask the Expert250 pointsBadges:
  • Training Plan for Call Centers

    Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?

    Snowmar5 pointsBadges:
  • What are acceptable performance standards for a call center

    I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency

    Tomjohn15 pointsBadges:
  • SAP CRM config after install

    New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct

    Poojany5 pointsBadges:
  • how connect remote site users to main office through isa server 2006

    our main office subnet 198.73.0.0 - 198.73.255.255 we have we have 2 domain controller ,exchange server 2007 , isa server 2006 . symantec antivirus . all users in the main office connected to the domain and dhcp clients all connect to the internet through isa server as a proxy server isa connect to...

    Essam10 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following