• The most-watched IT questions this week: Oct. 6, 2009

    Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How to...

    Michael Morisy8,038 pointsBadges:
  • The IT Blog Top 10: Oct. 1, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert provides a guide detailing how to choose a block size for VMFS datastores. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover walks through Sun’s xVM VirtualBox’s ability to tap into VRDP remote viewing....

    Michael Morisy8,038 pointsBadges:
  • The most-watched IT questions this week: Sept. 22, 2009

    Curious as to what the most popular IT questions and answers are on  ITKE? So were we! So we’ve been watching the watchlists, so to speak, to bring you the top 10 questions, answers and discussions at the top of user watchlists this week. Read them all at our Community Blog.

    Michael Morisy8,038 pointsBadges:
  • Need advice on outsourcing our Call Center operations

    We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...

    CRM Ask the Expert250 pointsBadges:
  • Is Gartner right about their 5 CRM technology trends?

    Recently, Gartner outlined 5 trends changing CRM architectures: Cloud ComputingBusiness intelligence and CRMThe shift from operational CRM to social CRMWeb-oriented architecture and its effect on CRM systemsUnified communications While most of this makes sense in theory, I'm wondering if all these...

    Michael Morisy8,038 pointsBadges:
  • The most-watched IT questions this week: Sept. 15, 2009

    As part of a new feature on the IT Knowledge Exchange Community Blog, we're highlighting the top 10 most-watched questions. Here are the top 5: Virtualization vs. ConsolidationTracing a computer to an IP addressConnect remote Oracle 11g server in VB 6.0How to utlize multiple static IP's when ISP...

    Michael Morisy8,038 pointsBadges:
  • How to measure sales effectiveness through a CRM implementation

    How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.

    PVishnoi5 pointsBadges:
  • Community Update: The IT Blog Top 10 for Sept. 10, 2009

    As part of a new feature on the Community Blog, each week we'll be doing a run down of the 10 most popular blog posts over the previous week, in case you were wondering what your peers were reading or a hot topic somehow missed your radar. Still think we missed something? Send me an e-mail at...

    Michael Morisy8,038 pointsBadges:
  • i need to expand into the 900 number service

    i am looking into expanding my call center to offer a pay per minute call service, not sex related, i need to know what equipment i would need to accomidate approximatly 500 calls per day at 10 stations using a voip system from aptela. do i need to make individual contracts with each phone company...

    Immigrationexpress5 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • What’s the difference beyween sage 50 and 200

    What's the difference in using say sage line 50 and sage line 200

    Geoffus5 pointsBadges:
  • Error message when transferring data from a CD

    When I attempt to transfer data from a CD, I receive a message that the CD is read only and that I need to either copy from the CD or change the individual file data to be read only. Why does this occur?[o:p][/o:p] [o:p] [/o:p] In addition, what program should I use to open data files? (This is...

    SQL Server Ask the Experts2,585 pointsBadges:
  • Copy data from client to client

    How to copy data (material master data) from client to client in SAP

    Potnuru10 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • How do I cost my call canter charges

    I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

    Tomjohn15 pointsBadges:
  • Routing Public Emergency Calls Based on Cell of Origin

    Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different...

    Amawhinn15 pointsBadges:
  • What is the financial industry average for cost of contact for an inbound call center?

    What is the financial industry average for cost of contact for an inbound call center?

    CRM Ask the Expert250 pointsBadges:
  • I’ve been hacked — I think….

    I'm an IT administrator with a little over 500 end users, running Windows 2000 and XP. One of our users is experiencing a problem with her Internet connection suddenly dropping for no apparent reason. When she restarts her computer, everything works fine for awhile, but then the connection drops...

    LMullen0 pointsBadges:
  • Best platform for this Oracle application mix

    We have decided to go for Oracle E-Business Suite ERP for Financials, HR and other business processes and Siebel for CRM along with Oracle SOA suite and Oracle BI suite. I need advice how to select the operating system platform for various application and Oracle database servers. We are thinking of...

    BrentSheets6,875 pointsBadges:
  • Number of seats for call center

    My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

    Tomjohn15 pointsBadges:

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