• What are acceptable performance standards for a call center that responds to telephone calls, email, and voice mail?

    I need to know what standards I should set for a small in-bound department, where the length of call is not perceived as that much of an issue, and we also have these other tasks (email and VM). Should calls be restricted to some specific length?

    Antaeus5 pointsBadges:
  • Interview questions for an ATG commerce developer

    looking to hire an ATG JAVA commerce developer but not sure which questions to ask.

    Ogoode5 pointsBadges:
  • The most-watched IT questions this week: Oct. 20, 2009

    Here are the 5 most watched questions on ITKE: There's some great discussions going on ranging from SQL to diagnosing app crashes. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1.ORA-31672 in oracle 11g tops the list, with...

    Michael Morisy8,293 pointsBadges:
  • Email reception and send via Outlook

    I'm frustrated as when I'm outside of my home I cant often receive and never send emails using Outlook. I have an operator who checks something which doesn't corrispond. When I am in a firm I'm connected on the network. Could you help on this issue.

    Ebtctg0 pointsBadges:
  • iseries Client Access does not allow third parties applications to open the login screen to change password when it’s expired.

    Hello all: I will apreciate any help about this problem. I am a system administrator (mainly Active Directory) now dealing with this ISeries Client Access Problem in my 400 workstations. There are e few applications in the company, developed in FoxPro and Visual Basic, accesing the AS/400 (now a...

    Romanillo0 pointsBadges:
  • Sage/Windows printing problem

    I have upgraded from windows 2000 to XP, I am now unable to print any invoices. I get the massage "config system failed to initialise" any one any ideas. I have deleated microsoft.net framework 4.0 as advised by sage, this has not fixed the problem.

    Grahamdj5 pointsBadges:
  • Most popular blog posts this week

    10. Removing old hardware after a P2V conversion Eric Siebert shares a long-held best practice regarding old server management. 9. The challenge of managing risk when IT budgets tighten Linda Tucci explains the challenges of a down economy -- and offers some tips on coming out ahead. 8. Ellison...

    ITKE334,795 pointsBadges:
  • The most-watched IT questions this week: Oct. 13, 2009

    Here are the 10 most watched questions on ITKE: There’s some great discussions going on ranging from going green to how to create a new network. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1. Going green: Are you feeling...

    Michael Morisy8,293 pointsBadges:
  • VoiP

    Is anyone familiar with a low cost VoiP service that allows for call forwarding.  I would like to use the service to track phone calls.  I need to know the number of times the number was called and where the call originated from. Ideally I would like a VoiP service that doesn't bill the minutes...

    Elegolas175 pointsBadges:
  • The most-watched IT questions this week: Oct. 6, 2009

    Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How to...

    Michael Morisy8,293 pointsBadges:
  • The IT Blog Top 10: Oct. 1, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert provides a guide detailing how to choose a block size for VMFS datastores. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover walks through Sun’s xVM VirtualBox’s ability to tap into VRDP remote viewing....

    Michael Morisy8,293 pointsBadges:
  • The most-watched IT questions this week: Sept. 22, 2009

    Curious as to what the most popular IT questions and answers are on  ITKE? So were we! So we’ve been watching the watchlists, so to speak, to bring you the top 10 questions, answers and discussions at the top of user watchlists this week. Read them all at our Community Blog.

    Michael Morisy8,293 pointsBadges:
  • Need advice on outsourcing our Call Center operations

    We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...

    CRM Ask the Expert250 pointsBadges:
  • Is Gartner right about their 5 CRM technology trends?

    Recently, Gartner outlined 5 trends changing CRM architectures: Cloud ComputingBusiness intelligence and CRMThe shift from operational CRM to social CRMWeb-oriented architecture and its effect on CRM systemsUnified communications While most of this makes sense in theory, I'm wondering if all these...

    Michael Morisy8,293 pointsBadges:
  • The most-watched IT questions this week: Sept. 15, 2009

    As part of a new feature on the IT Knowledge Exchange Community Blog, we're highlighting the top 10 most-watched questions. Here are the top 5: Virtualization vs. ConsolidationTracing a computer to an IP addressConnect remote Oracle 11g server in VB 6.0How to utlize multiple static IP's when ISP...

    Michael Morisy8,293 pointsBadges:
  • How to measure sales effectiveness through a CRM implementation

    How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.

    PVishnoi5 pointsBadges:
  • Community Update: The IT Blog Top 10 for Sept. 10, 2009

    As part of a new feature on the Community Blog, each week we'll be doing a run down of the 10 most popular blog posts over the previous week, in case you were wondering what your peers were reading or a hot topic somehow missed your radar. Still think we missed something? Send me an e-mail at...

    Michael Morisy8,293 pointsBadges:
  • i need to expand into the 900 number service

    i am looking into expanding my call center to offer a pay per minute call service, not sex related, i need to know what equipment i would need to accomidate approximatly 500 calls per day at 10 stations using a voip system from aptela. do i need to make individual contracts with each phone company...

    Immigrationexpress5 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • What’s the difference beyween sage 50 and 200

    What's the difference in using say sage line 50 and sage line 200

    Geoffus5 pointsBadges:

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