• Calls per month – Call center metrics

    I would like to know the number of businesses in the US whose contact centers / call centers (customer service or sales or technical support, etc.) process 1 million calls or more per month.  Is this figure available anywhere?

    LibraryResearch5 pointsBadges:
  • The IT Blog Top 10: Feb. 4, 2010

    Here are the most popular blog posts on the ITKnowledgeExchange network this week. Read the rest of the top 10 on the Community Blog, or apply for your own blog by e-mailing me at Michael@ITKnowledgeExchange.com. 1. How to allow the root user to log in to VMware ESX Server with SSH David Davis’...

    Michael Morisy8,323 pointsBadges:
  • The most-watched IT questions this week: Feb. 2, 2010

    Tick tock, tick tock. What’s that sound?  The countdown for the Nexus One Challenge. What? You’ve moved on? Well

    Michael Morisy8,323 pointsBadges:
  • CRM on ESRI PLATEFORM

    HI Can I build CRM Packeg on ARCGIS to work with layer and make analyst on this mapes. Best regard,

    Aba5 pointsBadges:
  • Best way to do the DASD history capture…(Disk usage)

    Dear team, i need to enhance our current system that captures the disk space uasge. i need to maintain the history over it. currently we do it by using DSPOBJD and DSPFD commands and write the details of all objects and files used in the whole system to the outfile.Hardly it takes more than 4 hours...

    Ezhilkumaran0 pointsBadges:
  • Cisco Telphony enquiry abut call forwarding options

    Hi I am having a problem with calls forwarded to one user directly from the switchboard. this user now and again receives calles that are ment to go to a diffrent user. I have checked call manager and i have not seen any call forwarding options set in those directory numbers. Can anyone let me know...

    Labi5 pointsBadges:
  • Five t-shirts to give away: Upload those profile pictures!

    I've been noticing a dropoff in profile pictures lately -- here's a reminder on how to upload yours if you haven't already. If you're participating in the community, we want to know who you are! I'll be mailing out five t-shirts to the first five people (with eligible mailing addresses) to upload...

    JennyMack4,280 pointsBadges:
  • What factors should go into a “social media” cost analysis?

    As Sister CISA CISSP pointed out, a lot of factors aren't included when companies embark on social media adventures, and it's usually IT that has to raise considerations. What would you suggest be included as companies draw out a "social media" total cost analysis?

    ITKE347,950 pointsBadges:
  • SETLL and READE or CHAIN? Performance Issues

    HI, I have a batch RPG programs used to do some updataions and reporting, currently the job takes around 1 sec to process a record. We want to further reduce this time. Changing the run Priorty may make the job run a bit faster, are there any other parameters that can be used? also am looking at...

    Caprius0 pointsBadges:
  • The most-watched IT questions this week: Dec. 15, 2009

    Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. Ak1bo78 asks for a C# how to on IF Statement’s, which Mshen and CarlosDL help create. 2. Dbsi2006 asks for help on how to map drives without UNC, which Rklanke, MrDenny,...

    Michael Morisy8,323 pointsBadges:
  • How to make a batch job run faster (excpet for the run priorty), Code changes?

    HI, I have a batch RPG programs used to do some updataions and reporting, currently the job takes around 1 sec to process a record. We want to further reduce this time. Changing the run Priorty may make the job run a bit faster, are there any other parameters that can be used? also am looking at...

    Caprius0 pointsBadges:
  • The IT Blog Top 10: Dec. 10, 2009

    10. No Exchange 2007 on Windows 2008 R2 – but why? Brendan Cournoyer delves into why the latest Windows 2008 R2 takes a surprising turn in not support Exchange 2007. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8....

    ITKE347,950 pointsBadges:
  • The most-watched IT questions this week: Dec. 1, 2009

    Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. CompEng asked about open-ended SQL statements, and Mrdenny and Meandyou delivered the goods. 2. Kalpana queried Networking certifications, and where the best place is to get...

    Michael Morisy8,323 pointsBadges:
  • CRM ACK signals

    what is the concept used to send ack signal from server to link in crm?

    Matha5 pointsBadges:
  • The most-watched IT questions this week: Dec. 8, 2009

    Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. Pushan1234 asks about Returning string value from a stored procedure in sql server 2005 to vc# ide code at runtime. CarlosDL and MrDenny provide some pointers. 2. Bonbon78 runs...

    ITKE347,950 pointsBadges:
  • The most-watched IT questions this week: Nov. 24, 2009

    Here are the 10 most watched questions on ITKE: There’s some great discussion going on. Go answer a question now! 1. Cluster drives moving windows server 2003 r2 32 bit was asked by a reader and answered by Mrdenny. 2. Migrating to virtualized environment purely to retain support for legacy...

    Michael Morisy8,323 pointsBadges:
  • User Auditing/Journaling

    I'm new to security on the AS/400 (730). We need to have a record of what program a user calls through our ERP system or what objects are changed and who changed them. I've read some on journaling but not sure if that will work for what we need. Suggestions? Thanks Mark

    Hllwyrs0 pointsBadges:
  • The IT Blog Top 10: Oct. 29, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...

    ITKE347,950 pointsBadges:
  • Report for reading the IDOC structure

    HI Experts, Requirement: Report for Reading all the IDocs and the entire data for the particular status in the selected date. ( All the error messages for the status 51). I am very new to this site please excuse me if any mistakes . I am getting an issue as : I wants to prepare a report for reading...

    Mohanreddy5 pointsBadges:
  • To retrieve data from a remote system

    Hi, I have to retrieve data from a remote system (May be of any operating system) and shall put into AS/400. This process should be automated and there can't be any manual intervention. We can not use FTP commands here. Is there any other way this can be achieved. Can?t go for MQ Series either as...

    Helbert0 pointsBadges:

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