• Multiple Users with Multiple Emails

    I currently work for a company which has 5 retail websites. The problem we need to solve is how to handle all of the emails. We have several customer service reps and 5 incoming emails (cs@abc.com, cs@123.com ect.) We need a program, hosted preferably, that will allow for multiple users to answer...

    Mmsed15 pointsBadges:
  • Can I run SBS 2003 OS with Exchange 2003, Sharepoint Services 2003, and Microsoft CRM

    Can I run SBS 2003 OS with Exchange 2003, Sharepoint Services 2003, and Microsoft CRM? If so, do you have any links that will help me get started?

    Roygrusky5 pointsBadges:
  • Industry Standards of Call Center Metrics

    What are the standards and where can I find them online of other call centers

    LostInMetrics5 pointsBadges:
  • CRM email reception problem

    1)When email is received all new line character gets removed leaving all matter in single line 2) If long string of link is received then it gets broken and only partial link is received

    Neetgupta5 pointsBadges:
  • Win a Dell Precision T7500 Workstation

    All you have to do is correctly answer 5 multiple choice questions, each with a hint provided, and you could be the owner of a new Dell Precision T7500 Tower Workstation Desktop Computer with the Quad Core Intel Xeon Processor. Even if you don't win, you still get 200 Knowledge Points for your...

    EmNichs3,250 pointsBadges:
  • Call Centre Computers

    What is the typical heat dissipated (kW or Btu/h) from a call centre user's PC & LCD screen?

    Conway5 pointsBadges:
  • Recommendations for Better CRM / Performance / Product or Service Differentiation for Carrefour group

    Targeting / Segmentation Strategies  Positioning Strategies  Relationship Management Strategies, etc

    Mun1275 pointsBadges:
  • Internet security and social networking

    What network solution today in the market can block a phishing attack coming from social networking Facebook? i.e. from Facebook, someone who "appears" to be a friend posts a phishing link via a message. A typical web security solution, i.e. web reputation filtering, seems only blocking phishing...

    Richbiz15 pointsBadges:
  • J-Meter: Response code 302

    Hi, I was trying to test using Jmeter 2.3.4 . My test plan uses http Proxy server set to record the actions on the browser. My testplan tree has a cookie manager,  test steps and a view result tree listener. I was able to record the actions (login) properly. But during replay Home page url gave...

    Nubee5 pointsBadges:
  • Importing History into Microsoft CRM 4.0

    How do I import history in Microsoft CRM 4.0?

    Clarry025 pointsBadges:
  • IT & CRM

    Hi I need information about IT services that we can present to Electrical industry.and I need information about relationship of IT & CRM & Electrical industry... thanks a lot

    Eliham5 pointsBadges:
  • Lost QSECOFR Password and DST QSECOFR is disabled.

    I have a 170 at V5R1 and I have lost the QSECOFR password, and the DST QSECOFR has been disabled. I do have access to other DST profiles and can access SST, which allow me to modify the MI code if I wish. Anybody have any suggestions as to how I can regain access to this box, in any way, without...

    Mbeland0 pointsBadges:
  • finding webmail access site

    Hello, Is there any way one can find out the webmail access site using only the email address? Actually my friend was out of town and wanted to check her email using webmail but she had forgotten the webmail access site provided by her hosting service provider. She told me find this out but I could...

    BinooDas123410 pointsBadges:
  • The most-watched IT questions this week: March 9, 2010

    1. A member asks how they can apply GPOs to non-domain computers to make sure they don’t get on the corporate domain, and MrDenny, Technochic, Denwood, and SiThu help with a solution. 2. A member asks about business intelligence in a cloud environment. 3. A SQL Server reader asks how to monitor...

    Michael Morisy8,323 pointsBadges:
  • New Contest: Win the Nexus One Google Phone with your Knowledge Points!

    You're asking and answering questions already, so why not put those Knowledge Points to good use? Win a Nexus One, Google's new cell phone! It's unlocked, so you can sign on with the (select) carrier of your choice contract-free! Read all the details, but the short and long of it is that over the...

    Michael Morisy8,323 pointsBadges:
  • The most-watched IT questions this week: Feb. 16, 2010

    1. JHite ran into an Outlook 2003 display name issue for contact with multiple email, and XENOPHON22, Mrdenny and Carlosdl helped out. 2. Windows Server 2003 is giving a member some installation trouble, and MrDenny offers some advice. 3. Can you block Exchange 2007 admins from viewing other...

    ITKE344,855 pointsBadges:
  • Calls per month – Call center metrics

    I would like to know the number of businesses in the US whose contact centers / call centers (customer service or sales or technical support, etc.) process 1 million calls or more per month.  Is this figure available anywhere?

    LibraryResearch5 pointsBadges:
  • The IT Blog Top 10: Feb. 4, 2010

    Here are the most popular blog posts on the ITKnowledgeExchange network this week. Read the rest of the top 10 on the Community Blog, or apply for your own blog by e-mailing me at Michael@ITKnowledgeExchange.com. 1. How to allow the root user to log in to VMware ESX Server with SSH David Davis’...

    Michael Morisy8,323 pointsBadges:
  • The most-watched IT questions this week: Feb. 2, 2010

    Tick tock, tick tock. What’s that sound?  The countdown for the Nexus One Challenge. What? You’ve moved on? Well

    Michael Morisy8,323 pointsBadges:
  • What new features would you like to see on ITKnowledgeExchange.com?

    Members We are always looking for ways to make finding answers and communicating with peers easier on this site. With that said I would love to hear from you on what features you think would make this site better. Some ideas could be to promote users Knowledge points more, allow more senior users...

    ITKE344,855 pointsBadges:

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