• Business Intelligence Platform Integration

    Hi and thanks for reading. I'm very green when it comes to database integration.  I'm currently working for a web-based communications firm that has an end-to-end, information sharing system.  Long story short, it's offers a CRM, system tracking, document sharing and streamline capabilities. My...

    Ando14855 pointsBadges:
  • We’ll trade you an Xbox 360 for your knowledge!

    The holidays are approaching and so is your next chance to win an Xbox 360 by simply doing what you do around IT Knowledge Exchange. Between today and December 15th, the three members who accumulate the most knowledge points will win some great prizes:   1st Prize: Xbox 360 with 250GB hard drive &...

    MelanieYarbrough6,345 pointsBadges:
  • CRM opportunity entity will not open “New Opportunity Product”

    I am currently experiencing an issue within my Microsoft Dynamics CRM 4.0 Opportunity entity. When I try to input a new opportunity product. I select the button on the form “New Opportunity Product,” but instead of opening this, it does nothing at all. What could cause this to happen? And how...

    Diamond882215 pointsBadges:
  • If product is selected on account can CRM automatically input account into marketing list?

    I would like to know if there was a way that when a certain product is selected on a CRM account if it could automatically input that account into a marketing list? What steps would I need to take in order to implement this process? I appreciate all the help.

    Diamond882215 pointsBadges:
  • Best way to input Products into CRM

    I would like to know what the best way to input products into CRM? I don’t much like how it is laid out in CRM now. I would like it to look more like a tree. Such as listed below. Manufacturer: Akzo Brand: Sikkens Primer Brand: U-Tech Primer Part Numbers: 399199 2K100 Grey...

    Diamond882215 pointsBadges:
  • Differences in SLAs from cloud computing to data center or SaaS

    What do you look for in a cloud computing service level agreement? What are the differences you've noticed between a cloud SLA and a data center or SaaS SLA?

    Troubleshooter24755 pointsBadges:
  • What is Answer Rate and AHT for Data call centers?

    What is industry benchmark for Average Handling Time and Answer Rate on Data services call centres (like Mweb and MTN Business Solutions)?

    Tsipa5 pointsBadges:
  • Metrics

    When building a call center from scratch; what's are the factors determining the metrics needed to achieve the revenue goals needed?

    Birthriteceo0 pointsBadges:
  • Benefits of Customer relationship management

    Can you tell me some of the e-marketing aspects of customer relationship management

    Brenabbk5 pointsBadges:
  • Do you have an IT blog or website and want to earn 100 knowledge points?

    We hope you find this community helpful in answering all your questions. But we want everyone to get every answer they need and wthat means more experts are always welcome. That's why we're asking you to tell your friends about IT Knowledge Exchange (ITKE). If you have a blog or website that is...

    ITKE347,935 pointsBadges:
  • What is industry standard for AHT when Chat is used?

    What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • SAP CRM TTE Error “TTE could not create work area”

    Hi Experts, I am using SAP CRM 7.0 , done all basic config required for TTE  and maintained conditions but getting  a strange error in Service order. [strong] "TTE could not create work area" , and 0TTE is not getting populated in condition tab.[/strong] I've tried resetting VM many times and...

    ShailV5 pointsBadges:
  • Speeding up Saleslogix on a server with a lot of memory.

    How can we speed up a Saleslogix server running on a windows 2003 server? The reports take forever to run and lookups take even longer. The system has 32gb of memory.

    Karl Gechlik9,860 pointsBadges:
  • Transfer Report from AS/400 to PC

    Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...

    Qawasmeh0 pointsBadges:
  • iSeries accessibility to VB.NET, ASP 2.0/3.0 ,NET programmers in Visual Studio

    My shop does not have WebSphere but does have a sizeable VB.NET team using the MS Visual Studio. They need access to the iSeries files in DB2/UDB - real-time. We already thanks to me have a number of batch/DTS package type transfers. Do any of you know packages that can make the iSeries files...

    JohndeCoville0 pointsBadges:
  • Call Center standards

    I'd like to ask what is the standard Team Leader to call center Customer Service Representative (CSR) ratio.  Also, what is the standard number of call evaluation/monitoring per CSR per month?

    Bernadine10 pointsBadges:
  • Which is best option CRM or SharePoint

    I need to build collaboration web site like Box.net and Zoho.com so witch will best for me

    mitrum810 pointsBadges:
  • Get a legacy application working on Windows 7 so we can upgrade.

    We want to upgrade our desktops to win 7 from XP and our main ERP system Mas 500 by Sage does not support it. Is there a work around or other simple solution to get this going?

    Karl Gechlik9,860 pointsBadges:
  • Creating a test set in a solution manager

    How do I create a test set in SOlution Manager? Also is there any way i can copy test plans & packages from other Test sets and add them to my new test set.

    Jouwad5 pointsBadges:
  • ID Theft and National Security

    If it turns out, as I believe, that enemies of the United States are behind a lot of the major ID thefts in the US, that would mean that a lot of money is going to our enemies. Can we therefore surmise that those who mishandle our identity information, by means of their poor stewardship of our...

    InfoSafety75 pointsBadges:

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