• Open IT Forum: What cloud concern do you need addressed?

    Will all of the buzz surrounding the cloud - no doubt amplified by Vivek Kundra's push to the cloud - are you feeling left out at all? I recently spoke to an operations manager who feels that SMBs are excluded from the discussion because of fewer resources. What information would you like to know...

    MelanieYarbrough6,345 pointsBadges:
  • Is there a free ready to use customer support software along with community collaboration?

    I am, head of the IT department of a non-profit organization with around 75 employees. Our services are growing rapidly and we are in need of a customer support software which would not need customization to suit our needs. The reason being we don't wish to hire analysts or buy servers. As we are...

    Eva5 pointsBadges:
  • What software and services do you trust to the cloud?

    What software you trust to outource to a cloud computing platform, and what software/services you would rather keep in house? Would you let Google or another provider host your e-mail? Is your sales team on SalesForce? Do you have some guidelines on when you'll look to cloud hosted software vs....

    Michael Morisy8,323 pointsBadges:
  • What are the most suitable CRM solutions for small business?

    I am running a small company and before some time I realised that I need CRM software to make everything much easier (this is the first time I am a company owner, so everything is really new to me). I did some research and found the leaders on the market - Sugar CRM, Sales Force, Microsoft and so...

    Outrider5 pointsBadges:
  • Free IT Book: Governing Shared Services On-Premise and in the Cloud

    This week's free IT book is from Prentice Hall: SOA Governance: Governing Shared Services On-Premise and in the Cloud. From the publishers: "[This book] is the result of a multi-year project to collect proven industry practices for establishing IT governance controls specific to the adoption of SOA...

    MelanieYarbrough6,345 pointsBadges:
  • Slow boot-up in win xp home edition

    My notebook(40gb HDD, 256mb RAM)with win xp home edition has become dramatically slow in last 1-2 months. It takes more than 5 minutes to boot even after I removed everything from startup group using msconfig. The initial screen (win XP home) stays atleast 2-3minutes. How can I manage this? Is...

    BinooDas123410 pointsBadges:
  • Sponsor Post: Live Expert Chat 6/1: Drive Your Business Forward with SharePoint 2010

    Join us for the next Microsoft Live Chat on Tuesday, June 1 at 11 am ET. SharePoint 2010 allows your company to quickly respond to changing business needs. Your people can share ideas and expertise, create custom solutions for specific needs and find the right business information to drive your...

    EmNichs3,250 pointsBadges:
  • Survey Automatically attaching to a new Opportunity in SAP CRM Web UI

    When I create a new Opportunity in Web UI, and click on Assessments, this particular survey template, is already present there. What settings I need to do exactly, so that it does not comes there automatically? I have already checked the determination rule for the questionnaire under: Sales...

    Sapcrm035 pointsBadges:
  • Free IT Book: The RAILS 3 Way

    It's been called "The Bible for Ruby on Rails Application Development." To get your copy of the book that "strips complexity from the development process," answer one of five questions and post the link to your answer in the discussion section below. Recovering Oracle 10g Express data SQL 2000...

    MelanieYarbrough6,345 pointsBadges:
  • Open IT Forum: What’s high on your priority list for 2011?

    We're a good month and a half into the year, and we wanted to know what's at the top of your priority list. Does your company want to deploy at least one new application to the cloud or improve holes in your cloud security? Are you learning a new development language to keep up with the evolving...

    MelanieYarbrough6,345 pointsBadges:
  • Saratoga Systems iAvenue CRM

    My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?

    Makhija5 pointsBadges:
  • Get your FREE ITKnowledgeExchange.com sticker

    Be proud to show off you are part of the community with your free ITKnowledgeExchange.com sticker. All you have to do is answer a question and email me your handle and address and we will get one out in the mail to you. Allow 4-6 weeks delivery. Even if you have one already get one for your...

    ITKE355,655 pointsBadges:
  • Slow File sharing access in Win 98

    Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...

    BinooDas123410 pointsBadges:
  • Switches, Router for Call center?

    Helping a friend with a call center for an NGO in spare time. There would be 100 workstations & 100 VOIP phones. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Any information about CRM/ACD etc would be appreciated. Thank you in...

    TrickedAce5 pointsBadges:
  • JAVA with 4+ experience – Need to change my career way path completely

    Hi Friends, I have been developer .. all the 4 + years seen the client pressure.. late nite calls  spoling health.. i need stable little logic routine.. also ok but should be stable.. and long career and growth should be there...... Could you please suggest me which side i can go easly , i am...

    KVA5 pointsBadges:
  • Staffing Ratio

    what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?

    Digicel5 pointsBadges:
  • Posting Data Online

    We want to "post" various documents on-line so that we can give members of our outside consulting group access to view, and even possibly download them. Is it possible without opening them up to the public-at-large? In answering, keep in mind the following: 1. We prefer not to purchase any...

    TheVyrys0 pointsBadges:
  • Call Center Standards

    What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

    Meg15 pointsBadges:
  • Admin vs Non-Admin

    We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines...not a great scenario. With the transfer to Windows 7 we...

    Kannshultz5 pointsBadges:
  • Open IT Forum: Are you on hacking offense or defense?

    Sony isn''t the only company getting hit hard by hackers. Sega just joined the bunch, and Lockheed Martin's breach is still fresh. How does your company set up a strong offense against hacks and breaches? Or, if your company's security has been compromised in the past, how did you respond and set...

    MelanieYarbrough6,345 pointsBadges:

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