• Benefits of Customer relationship management

    Can you tell me some of the e-marketing aspects of customer relationship management

    Brenabbk5 pointsBadges:
  • Do you have an IT blog or website and want to earn 100 knowledge points?

    We hope you find this community helpful in answering all your questions. But we want everyone to get every answer they need and wthat means more experts are always welcome. That's why we're asking you to tell your friends about IT Knowledge Exchange (ITKE). If you have a blog or website that is...

    ITKE344,855 pointsBadges:
  • What is industry standard for AHT when Chat is used?

    What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • SAP CRM TTE Error “TTE could not create work area”

    Hi Experts, I am using SAP CRM 7.0 , done all basic config required for TTE  and maintained conditions but getting  a strange error in Service order. [strong] "TTE could not create work area" , and 0TTE is not getting populated in condition tab.[/strong] I've tried resetting VM many times and...

    ShailV5 pointsBadges:
  • Speeding up Saleslogix on a server with a lot of memory.

    How can we speed up a Saleslogix server running on a windows 2003 server? The reports take forever to run and lookups take even longer. The system has 32gb of memory.

    Karl Gechlik9,860 pointsBadges:
  • Transfer Report from AS/400 to PC

    Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...

    Qawasmeh0 pointsBadges:
  • iSeries accessibility to VB.NET, ASP 2.0/3.0 ,NET programmers in Visual Studio

    My shop does not have WebSphere but does have a sizeable VB.NET team using the MS Visual Studio. They need access to the iSeries files in DB2/UDB - real-time. We already thanks to me have a number of batch/DTS package type transfers. Do any of you know packages that can make the iSeries files...

    JohndeCoville0 pointsBadges:
  • Call Center standards

    I'd like to ask what is the standard Team Leader to call center Customer Service Representative (CSR) ratio.  Also, what is the standard number of call evaluation/monitoring per CSR per month?

    Bernadine10 pointsBadges:
  • Which is best option CRM or SharePoint

    I need to build collaboration web site like Box.net and Zoho.com so witch will best for me

    mitrum810 pointsBadges:
  • Get a legacy application working on Windows 7 so we can upgrade.

    We want to upgrade our desktops to win 7 from XP and our main ERP system Mas 500 by Sage does not support it. Is there a work around or other simple solution to get this going?

    Karl Gechlik9,860 pointsBadges:
  • Creating a test set in a solution manager

    How do I create a test set in SOlution Manager? Also is there any way i can copy test plans & packages from other Test sets and add them to my new test set.

    Jouwad5 pointsBadges:
  • ID Theft and National Security

    If it turns out, as I believe, that enemies of the United States are behind a lot of the major ID thefts in the US, that would mean that a lot of money is going to our enemies. Can we therefore surmise that those who mishandle our identity information, by means of their poor stewardship of our...

    InfoSafety75 pointsBadges:
  • Command prompt chatting

    how to chat through command prompt....???can any body explain me please.

    Luckyfiesta25 pointsBadges:
  • Documentation devices in the field

    I work in field desktop support and get calls from users while I am going from issue to issue and need a way to track all the calls to open service tickets, log the issue, document the fix, start/stop end times. We use a web based program called service now. I can get it up on my blackberry but for...

    Knighteyes0075 pointsBadges:
  • tutorials

    hi all. i wanted to ask if anyone knows any sites where i can download free ebooks or free tutorials. thx.

    Mmm5550 pointsBadges:
  • Salesforce.com Ceritification EXAM

    How hard is the salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks

    Jillerkitty10 pointsBadges:
  • Network Connection Freezes

    For some reason, at random, among 20 PCs on my network, in the morning or during the day, the network connection stops responding for both intranet and internet communications. The only solution thus far is to remove the NIC from the Device Manager, reboot the PC, and let Windows XP Pro find the...

    DboiSOBE0 pointsBadges:
  • Making a change using CRM

    I am using CRM in Lotus Notes. I am needing to change an account manager on many of our accounts. Currently, I am changing the account manager in each account one by one. My questions is: Is there a way to do a mass change vs. having to go into an account one by one??

    Ncalderon5 pointsBadges:
  • Couldn’t create new Force.com project in Eclipse

    I just installed Eclipse and Force.com IDE on Ubuntu Hardy to do some Salesforce.com development.  But I can't get it to create any new Force.com project.  It always gives me this error message: "Selected wizard could not be started.  Reason: Plug-in com.salesforce.ide.ui was unable to load...

    Rahul25265 pointsBadges:
  • Inter Vlan Routing

    Hello. I have 5 vlans working on my network i.e 192.168.80.0, 81.0, 82.0, 83.0, 84.0, 85.0 . i have one core switch where all L2 switches are connected. and router is connected with L2 switch. caz its in another building so cant connect with L3 3750 switch. and i have configured 5 subinterfaces in...

    Dave5305 pointsBadges:

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