Getting error 57 & 58 when user trying to login?
when ever user trying to login it is saying request timed out. Understood That when ever genesys is sending request to Avaya it is getting timed out. We have Avaya CM 2.0 and integrated with GVP.

Answer Question   |  May 11, 2009  9:32 PM
Avaya CM 2.0, Avaya Communication Manager 2.0, CRM, Genesys CTI, Genesys Voice Platform, Unified Communications

“Test” Surname and IT tests
Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI’s we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test [...]

Answer Question   |  May 22, 2009  11:16 PM
market research

GP Smartlist Install
On installation of GP on a new PC where Smartlist was checked, Smartlist does not show as an option within GP. This person has proper permissions in the appl and accessed the feature before. What are we missing?

Answer Question   |  May 6, 2009  1:18 PM
Great Plains, Great Plains Smartlist, Microsoft Great Plains

Intuit Quickbase
Hi, I was wondering what actually is Intuit Quickbase and what systems support this. I am currently looking for someone with this experience however not exactly sure what type of person I am

Answer Question   |  May 5, 2009  5:59 PM
Intuit Quickbase

Great Plains Integration Error – Paasword Required
My integration of Misc Return credits is failing as the error “Password required : None Specified” keeps poping up. We have used this integration in the past for invoices and it works fine.

Answer Question   |  April 29, 2009  4:03 PM
Great Plains, Great Plains Error, Microsoft Great Plains

PDA sync with siebel
we are getting all the views on thin client but not getting those on PDA after syncronization.

Answer Question   |  April 28, 2009  4:17 PM
PDA, Siebel 7.x, Siebel Synchronization

What new features would you like to see on ITKnowledgeExchange.com?
Members We are always looking for ways to make finding answers and communicating with peers easier on this site. With that said I would love to hear from you on what features you think would make this site better. Some ideas could be to promote users Knowledge points more, allow more senior users the ability [...]

Answer Question   |  January 18, 2010  3:51 PM
AS/400, CRM, Database, DataCenter, datamangement, Development, Domino, Exchange, Linux, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP, Windows

Change in software version earlier proposed by contractor
An external software company is working for us on a project. They are proposing to supply a new release of software. The original software was certified to meet our requirements. Features of the new release of software are claimed to correct some longstanding user annoyances whilst offering some new features. They are keen to use [...]

Answer Question   |  April 28, 2009  2:02 PM
Software Management, Software upgrades

Can Siebel 8.x search center search on VBC?
I would like to know if Siebel8 search center can search on VBC retrieving data from an external source?

Answer Question   |  April 2, 2009  6:29 PM
Siebel, Siebel 8.x, Siebel Search Center, VBC

Billing and Call Center metrics
Where can I find an industry report on average cost, # of exceptions, FTE per customer, etc. stats from utility call center? I would like billing information too.

Answer Question   |  April 1, 2009  6:50 PM
Call Center, Call Center metrics

Integration manager not available from the tools menu
Integration manager for Great Plains 9.0 has been installed properly and registered. However, it is grayed out in the tools menu but run integration is not. How do I make it available in the tools menu?

Answer Question   |  April 1, 2009  4:34 PM
Great Plains, Great Plains 9.0, Microsoft Great Plains

AS/400 Navigator
Hi , Can anyone tell me what is this problem when i try to click on the database tab in AS/400 navigator. Navigation: -> login to machine id->click on the machine-id->click on the database tab-> ERROR reported Function did not complete successfully. AS/400 Message ID: PWS0001 Cause . . . . . : An error [...]

Answer Question   |  April 9, 2009  11:38 AM
AS/400 error messages, AS/400 errors, AS/400 Navigator, CALL statement, SQL/400

Managing access to supplier/customer networks
Our manufacturing company has a lot of customers which may require access to information on their network. Information may include engineering change orders, bills of materials, design documentation, etc. In some cases we can get access through a secured web portal (preferred). In other cases we may configure a network to network VPN tunnel where [...]

Answer Question   |  April 2, 2009  5:44 PM
Client management, secure access, Secure remote access, VPN, VPN security, VPN Tunnel

CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES CAN BE KEY TO SURVIVING ECONOMIC SLOWDOWN?
Why is customer relationship management strategies can be key to surviving economic slow down? can anyone explain its issue for me? i don’t really understand about this statement. thanks

Answer Question   |  March 27, 2009  2:15 PM
CRM, Customer Relationship Management

Any suggestions on how to lower ACW?
Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

Answer Question   |  May 10, 2011  4:20 AM
ACW, After Call Work, Call Center, Call Center management, Call Center metrics

how to create IIS web for CRM after i confused deleted?
Recreated IIS web for CRM after deleted.

Answer Question   |  March 23, 2009  12:05 PM
CRM services, IIS, IIS Server

Methodologies for Call Center Management
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?

Answer Question   |  April 4, 2009  6:59 AM
Call Center management, Call Center metrics, Call Center ROI/TCO, Call Centers

New Contest: Win 1 of 3 Xbox 360′s
New Contest: A trio of Xboxes for our top three users Now through the end of April, you can not only show off your IT skills by asking and answering questions on ITKnowledgeExchange.com, but you can earn the chance to spend some quality time honing your bad-guy-vaporizing skills on your very own Xbox 360. From [...]

Answer Question   |  March 20, 2009  1:48 PM
AS/400, CRM, databse, DataCenter, DataManagement, Development, Exchange, Linux, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows

Comparisons of CRM performance
Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?

Answer Question   |  March 16, 2009  8:44 AM
CRM applications, CRM performance comparison, CRM software, EnterpriseWizard CRM, Microsoft CRM, Microsoft Dynamics CRM, SugarCRM

Routing Public Emergency Calls Based on Cell of Origin
Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different desk.

Answer Question   |  August 10, 2009  11:24 AM
Call Centers, Cisco switches, Networking, Nortel, Switches, Tech support, Telecom, VPN, Wireless