What is the best CRM software for a single user with VISTA?
Answer Question | June 30, 2009 3:23 AM
CRM, CRM analytics software, CRM strategy
How do I import history in Microsoft CRM 4.0?
Answer Question | April 7, 2010 5:39 PM
Microsoft CRM, Microsoft CRM 4.0, Microsoft CRM History Import, Microsoft Dynamics
My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.
Answer Question | July 29, 2009 2:00 PM
Call Center, Call center agents, Call Center management
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.
Answer Question | August 10, 2009 1:57 PM
Call Center management
I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency
Answer Question | July 28, 2009 1:54 PM
Call Center Key Performance Indicators, Call Center KPI, Call Center management, Call Center metrics
What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?
Answer Question | July 27, 2011 5:50 PM
Call Center, Call Center metrics, Call Center standards
We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your solution readily adopted by sales [...]
Answer Question | June 18, 2009 4:35 PM
CRM, Lead tracking, Microsoft CRM
Hi, I have created a custom entity in CRM 4.0. As per my business requirement it is required to give access to this custom entity to some Specific users which are not using other entities of CRM. I created a new security role and enable a user based access to custom entity. then I assign [...]
Answer Question | June 18, 2012 6:39 AM
Microsoft Dynamics CRM, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM custom entity
Is it recommended to use SRM for long term contracts such as unit rate and turnkey contracts?
Answer Question | June 16, 2009 5:24 PM
SAP SRM, SAP SRM for Long-Term Contracts, SRM
i wana to know wht type interview question they will ask for interview
Answer Question | April 2, 2012 12:58 PM
ATG, ATG Careers, ATG Commerce, ATG Commerce Development
I need to print out my Sales, use and withholing for tax resons and i can not find where they are located?
Answer Question | June 15, 2009 7:35 PM
Sales, use, withholing
I have been tasked with doing some comparisons/making some recommendations for a good system to handle a small (but growing) business. I have personal experience with Remedy, Commit,and (an in-house program that I cannot remember the name of) but would like to find something very user friendly, with plenty of reporting features. Any input/suggestions would [...]
Answer Question | June 9, 2009 2:03 AM
CRM, CRM software, Database Management Systems
New to this – SAP CRM installed – how do I configure it – at the moment when I bring up the web ui there are no valid transactions – authorisations are correct
Answer Question | July 28, 2009 1:17 PM
CRM, SAP, SAP CRM
Is it possible to remote in on a windows 2000 server call manager from a Win XP station?
Answer Question | June 4, 2009 3:08 PM
Call Manager, Windows 2000 Server, Windows Server Call Manager, Windows XP
Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
Answer Question | July 28, 2009 9:22 PM
Call center agents, Call Center management, Call Center Representative, call center training, Call Centers, CRM
Another free chapter download is available on the IT Bookworm Blog. Written by: Marc J. Wolenik and Damian Sinay Book: Microsoft Dynamics CRM 4.0 Unleashed Overview: “Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft [...]
Answer Question | January 26, 2012 12:00 PM
Damian Sinay, Free Chapters, Marc J. Wolenik, Microsoft Dynamics CRM, Microsoft Dynamics CRM 4.0, Sams Publishing
Has anyone signed up for the smartOCI Beta testing? It is supposed to be a “google like” search engine for SAP SRM…
Answer Question | May 21, 2009 3:19 PM
OCI Catalogs, SAP, SAP SRM, SRM
My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?
Answer Question | September 12, 2011 8:05 AM
CRM, CRM software, iAvenue CRM, Saratoga Systems
In my company we’re considering leaving MS CRM v3.0 (we’ve just been using two of its features: address book and task management. Only.) As the license prices of CRM are quite high we’ve thought it might be a pretty nice idea to try to figure out if there’s a possibility to configure Exchange 2007 that [...]
Answer Question | June 17, 2009 8:25 PM
CRM, Exchange 2007, Exchange Contacts, Global Address List
how to run siebel service from external c# application
Answer Question | May 13, 2009 6:18 AM
C#, CRM services, Siebel