• Free IT Book: The RAILS 3 Way

    It's been called "The Bible for Ruby on Rails Application Development." To get your copy of the book that "strips complexity from the development process," answer one of five questions and post the link to your answer in the discussion section below. Recovering Oracle 10g Express data SQL 2000...

    MelanieYarbrough6,345 pointsBadges:
  • Open IT Forum: What’s high on your priority list for 2011?

    We're a good month and a half into the year, and we wanted to know what's at the top of your priority list. Does your company want to deploy at least one new application to the cloud or improve holes in your cloud security? Are you learning a new development language to keep up with the evolving...

    MelanieYarbrough6,345 pointsBadges:
  • Saratoga Systems iAvenue CRM

    My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?

    Makhija5 pointsBadges:
  • Get your FREE ITKnowledgeExchange.com sticker

    Be proud to show off you are part of the community with your free ITKnowledgeExchange.com sticker. All you have to do is answer a question and email me your handle and address and we will get one out in the mail to you. Allow 4-6 weeks delivery. Even if you have one already get one for your...

    ITKE346,360 pointsBadges:
  • Slow File sharing access in Win 98

    Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...

    BinooDas123410 pointsBadges:
  • Open IT Forum: Tell us your must-read IT blog or Twitter feed & earn 50 knowledge points!

    We're always looking for great resources to share with the community, so here's your chance to share what's in your own bag of tricks! Share your favorite IT blogs or Twitter personalities, what they write about, or a link to a post that taught you something you'll never forget. Don't have a...

    MelanieYarbrough6,345 pointsBadges:
  • Switches, Router for Call center?

    Helping a friend with a call center for an NGO in spare time. There would be 100 workstations & 100 VOIP phones. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Any information about CRM/ACD etc would be appreciated. Thank you in...

    TrickedAce5 pointsBadges:
  • JAVA with 4+ experience – Need to change my career way path completely

    Hi Friends, I have been developer .. all the 4 + years seen the client pressure.. late nite calls  spoling health.. i need stable little logic routine.. also ok but should be stable.. and long career and growth should be there...... Could you please suggest me which side i can go easly , i am...

    KVA5 pointsBadges:
  • Staffing Ratio

    what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?

    Digicel5 pointsBadges:
  • Posting Data Online

    We want to "post" various documents on-line so that we can give members of our outside consulting group access to view, and even possibly download them. Is it possible without opening them up to the public-at-large? In answering, keep in mind the following: 1. We prefer not to purchase any...

    TheVyrys0 pointsBadges:
  • Call Center Standards

    What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

    Meg15 pointsBadges:
  • Open IT Forum: What are your views on social networking platforms in your network?

    I chatted with David Sacks, CEO of Yammer, last week at Enterprise 2.0, and we talked about IT's changing attitude toward cloud-based offerings such as social networking platforms. I'd love to hear from practicing IT professionals about the impact of these platforms on the network, whether it's...

    MelanieYarbrough6,345 pointsBadges:
  • Admin vs Non-Admin

    We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines...not a great scenario. With the transfer to Windows 7 we...

    Kannshultz5 pointsBadges:
  • Open IT Forum: Are you on hacking offense or defense?

    Sony isn''t the only company getting hit hard by hackers. Sega just joined the bunch, and Lockheed Martin's breach is still fresh. How does your company set up a strong offense against hacks and breaches? Or, if your company's security has been compromised in the past, how did you respond and set...

    MelanieYarbrough6,345 pointsBadges:
  • Best measurable metrics to evaluate a Customer Service Call Center?

    What are the best measurable metrics to use when evaluating a Customer Service Call Center? Thank you very much.

    CRM Ask the Expert250 pointsBadges:
  • Free IT Book: Securing SQL Server

    This week's free IT book is written by one of IT Knowledge Exchange's very own members, Mrdenny. Securing SQL Server promises to help you "secure your SQL Server database so the outside world can't access your internal data." With Mrdenny's extended experience in simplifying SQL speak via his blog,...

    MelanieYarbrough6,345 pointsBadges:
  • Free IT Book: Achieving Extreme Performance with Oracle Exadata

    This week you could win a copy of Achieving Extreme Performance with Oracle Exadata from Oracle Press. Chock full of best practices for Oracle Exadata Database Machine deployment and maintenance, this resource covers data warehousing, transaction processing, consolidation strategies, maximum...

    MelanieYarbrough6,345 pointsBadges:
  • Announcing the Symantec Endpoint Protection 12 Scavenger Hunt (sponsored)

    Want the chance to win an iPad 2 or Amazon.com gift cards? The Symantec Endpoint Protection 12 Scavenger Hunt is your opportunity to learn about all of the new features of Symantec Endpoint Protection 12 while getting in the running to earn great prizes. Think you know about all of the new features...

    ITKE346,360 pointsBadges:
  • Free IT Book: The Data Warehouse Mentor

    The Data Warehouse Mentor by Robert Laberge will show you how to plan, design, construct, and administer an integrated end-to-end DW/BI solution. He'll explain how to choose appropriate components, build an enterprise data model, configure data marts and data warehouses, establish data flow, and...

    MelanieYarbrough6,345 pointsBadges:
  • Free IT Book: Building Applications in the Cloud

    This week's free IT book, Building Applications in the Cloud: Concepts, Patterns, and Projects, is Christopher Moyer's guide to help you not just migrate to the cloud, but "use cloud architectural patterns that deliver superior performance, scalability, and availability." Whether you're building a...

    MelanieYarbrough6,345 pointsBadges:

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