The IT Blog Top 10: Nov. 12, 2009
10. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees offers up an indispensible guide for VBScripters. 9. Standard Server 2003 Migration to SBS 2008 Part 3 Roger Crawford’s third part of his series on Server 2003 migrations. 8. Success of 64-bit Internet Explorer Depends on Adobe Tony Bradley explains [...]
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| November 12, 2009 7:00 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
10. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees offers up an indispensible guide for VBScripters. 9. Standard Server 2003 Migration to SBS 2008 Part 3 Roger Crawford’s third part of his series on Server 2003 migrations. 8. Success of 64-bit Internet Explorer Depends on Adobe Tony Bradley explains [...]
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| November 12, 2009 7:00 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
The IT Blog Top 10: Nov. 5, 2009
10. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover has put together a useful tutorial for Sun’s xVM VirtualBox. 9. How to reset the Cisco Catalyst Switch to Factory Defaults Yasir Irfan offers some advice for those needing a fresh late on Catalyst switches. 8. Independent clauses and semicolons Margaret Rouse offers up [...]
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| November 5, 2009 4:01 PM
Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
10. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover has put together a useful tutorial for Sun’s xVM VirtualBox. 9. How to reset the Cisco Catalyst Switch to Factory Defaults Yasir Irfan offers some advice for those needing a fresh late on Catalyst switches. 8. Independent clauses and semicolons Margaret Rouse offers up [...]
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| November 5, 2009 4:01 PM
Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Calculating concurrent users based on active members in DB
Hi: We are in the process of implementing the customer portal for our CRM system (Oracle Siebel). Need to know how to estimate the number of concurrent users based on the active members in the database. Currently we have about 1 million active members in the database with 40% email address penetration. Based on this [...]
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| November 5, 2009 7:30 AM
Oracle Database, Oracle Siebel, Siebel
Hi: We are in the process of implementing the customer portal for our CRM system (Oracle Siebel). Need to know how to estimate the number of concurrent users based on the active members in the database. Currently we have about 1 million active members in the database with 40% email address penetration. Based on this [...]
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| November 5, 2009 7:30 AM
Oracle Database, Oracle Siebel, Siebel
The most-watched IT questions this week: Nov. 3, 2009
Here are the 10 most watched questions on ITKE: There’s some great discussions going on. Go answer a question now and take your shot at winning a TV: 1. Problem installing Exchange 2007 Management Tools was posed by Labnuke99 and answered by Mshen. 2. What Event ID was asked by Newbiepeon and answered by Jerry [...]
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| November 4, 2009 2:33 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Here are the 10 most watched questions on ITKE: There’s some great discussions going on. Go answer a question now and take your shot at winning a TV: 1. Problem installing Exchange 2007 Management Tools was posed by Labnuke99 and answered by Mshen. 2. What Event ID was asked by Newbiepeon and answered by Jerry [...]
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| November 4, 2009 2:33 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
SRM funtions in SAP
My company just started with the SAP system. I would like to how to pull up the equipment that has been issued to a employee under the SRM application in SAP.
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| November 3, 2009 6:29 PM
Asset Accounting, SAP SRM, SRM
My company just started with the SAP system. I would like to how to pull up the equipment that has been issued to a employee under the SRM application in SAP.
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| November 3, 2009 6:29 PM
Asset Accounting, SAP SRM, SRM
Call Center Rep to Call Ratio
I am currently looking at an addition to staff in my call center for a local credit union and need some industry standards for staffing, metrics, etc. Currently we track agent Availabilty, Handle Ratio, AVG Talk Time (including hold time) and Department Abandon Rate. For my 7 person (not including myself as I do not normally take [...]
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| August 16, 2010 8:09 PM
Call Center management, Call Center metrics, Call Center Representative
I am currently looking at an addition to staff in my call center for a local credit union and need some industry standards for staffing, metrics, etc. Currently we track agent Availabilty, Handle Ratio, AVG Talk Time (including hold time) and Department Abandon Rate. For my 7 person (not including myself as I do not normally take [...]
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| August 16, 2010 8:09 PM
Call Center management, Call Center metrics, Call Center Representative
The IT Blog Top 10: Oct. 29, 2009
10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view VirtualBox virtual machines remotely Rick [...]
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| November 28, 2009 7:08 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view VirtualBox virtual machines remotely Rick [...]
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| November 28, 2009 7:08 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
What are acceptable performance standards for a call center that responds to telephone calls, email, and voice mail?
I need to know what standards I should set for a small in-bound department, where the length of call is not perceived as that much of an issue, and we also have these other tasks (email and VM). Should calls be restricted to some specific length?
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| October 30, 2009 7:25 PM
Call center agents, Call Center metrics, Call Centers
I need to know what standards I should set for a small in-bound department, where the length of call is not perceived as that much of an issue, and we also have these other tasks (email and VM). Should calls be restricted to some specific length?
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| October 30, 2009 7:25 PM
Call center agents, Call Center metrics, Call Centers
The most-watched IT questions this week: Oct. 20, 2009
Here are the 5 most watched questions on ITKE: There’s some great discussions going on ranging from SQL to diagnosing app crashes. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1.ORA-31672 in oracle 11g tops the list, [...]
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| October 21, 2009 6:20 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Here are the 5 most watched questions on ITKE: There’s some great discussions going on ranging from SQL to diagnosing app crashes. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1.ORA-31672 in oracle 11g tops the list, [...]
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| October 21, 2009 6:20 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Five t-shirts to give away: Upload those profile pictures!
I’ve been noticing a dropoff in profile pictures lately — here’s a reminder on how to upload yours if you haven’t already. If you’re participating in the community, we want to know who you are! I’ll be mailing out five t-shirts to the first five people (with eligible mailing addresses) to upload profile pictures and [...]
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| December 29, 2009 7:43 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Profile Pictures, SAP, Security, SQL Server, Storage, Virtualization, VoIP
I’ve been noticing a dropoff in profile pictures lately — here’s a reminder on how to upload yours if you haven’t already. If you’re participating in the community, we want to know who you are! I’ll be mailing out five t-shirts to the first five people (with eligible mailing addresses) to upload profile pictures and [...]
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| December 29, 2009 7:43 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Profile Pictures, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Sage/Windows printing problem
I have upgraded from windows 2000 to XP, I am now unable to print any invoices. I get the massage “config system failed to initialise” any one any ideas. I have deleated microsoft.net framework 4.0 as advised by sage, this has not fixed the problem.
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| October 19, 2009 1:13 PM
Sage, Sage Printing, Windows XP
I have upgraded from windows 2000 to XP, I am now unable to print any invoices. I get the massage “config system failed to initialise” any one any ideas. I have deleated microsoft.net framework 4.0 as advised by sage, this has not fixed the problem.
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| October 19, 2009 1:13 PM
Sage, Sage Printing, Windows XP
Most popular blog posts this week
10. Removing old hardware after a P2V conversion Eric Siebert shares a long-held best practice regarding old server management. 9. The challenge of managing risk when IT budgets tighten Linda Tucci explains the challenges of a down economy — and offers some tips on coming out ahead. 8. Ellison commits to the hardware business Find [...]
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| October 16, 2009 2:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
10. Removing old hardware after a P2V conversion Eric Siebert shares a long-held best practice regarding old server management. 9. The challenge of managing risk when IT budgets tighten Linda Tucci explains the challenges of a down economy — and offers some tips on coming out ahead. 8. Ellison commits to the hardware business Find [...]
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| October 16, 2009 2:53 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Community Announcement: Cash in your Knowledge Points for an Amazon gift card
Members who have earned over 1,000 Knowledge Points in the community by December 15th have the opportunity to cash in their points for Amazon gift cards — just e-mail us at contactus -AT- itknowledgeexchange.com with your handle when you choose to cash out. You can also post here in the discussion area when you’d like [...]
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| April 3, 2012 2:32 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP
Members who have earned over 1,000 Knowledge Points in the community by December 15th have the opportunity to cash in their points for Amazon gift cards — just e-mail us at contactus -AT- itknowledgeexchange.com with your handle when you choose to cash out. You can also post here in the discussion area when you’d like [...]
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| April 3, 2012 2:32 PM
AS/400, CIO, CRM, DataCenter, Development, Exchange, Giveaways, ITKE, Knowledge Points, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP
use of social media as customer service channel
Do you know any utility company using social media as customer service channel?
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| July 18, 2012 12:43 PM
CRM, social media
Do you know any utility company using social media as customer service channel?
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| July 18, 2012 12:43 PM
CRM, social media
The most-watched IT questions this week: Oct. 13, 2009
Here are the 10 most watched questions on ITKE: There’s some great discussions going on ranging from going green to how to create a new network. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1. Going green: [...]
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| October 14, 2009 1:37 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Here are the 10 most watched questions on ITKE: There’s some great discussions going on ranging from going green to how to create a new network. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1. Going green: [...]
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| October 14, 2009 1:37 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
VoiP
Is anyone familiar with a low cost VoiP service that allows for call forwarding. I would like to use the service to track phone calls. I need to know the number of times the number was called and where the call originated from. Ideally I would like a VoiP service that doesn’t bill the minutes [...]
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| October 10, 2009 9:56 PM
Call Forwarding, Call forwarding services, VoIP
Is anyone familiar with a low cost VoiP service that allows for call forwarding. I would like to use the service to track phone calls. I need to know the number of times the number was called and where the call originated from. Ideally I would like a VoiP service that doesn’t bill the minutes [...]
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| October 10, 2009 9:56 PM
Call Forwarding, Call forwarding services, VoIP
Soon you can redeem knowledge points for Amazon.com gift cards
Yes we are coming up knowledge points and will be announcing the ability to redeem all the points you have earned thru december this year for amazon.com gift cards. Next week we will be sending out an email with all the details but it should be fun to see who ends up asking and answering [...]
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| June 16, 2012 4:53 PM
AS/400, Channel, CIO, CRM, Data Center, Database, Development, Exchange, Linux, Lotus Notes, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows
Yes we are coming up knowledge points and will be announcing the ability to redeem all the points you have earned thru december this year for amazon.com gift cards. Next week we will be sending out an email with all the details but it should be fun to see who ends up asking and answering [...]
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| June 16, 2012 4:53 PM
AS/400, Channel, CIO, CRM, Data Center, Database, Development, Exchange, Linux, Lotus Notes, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows
The most-watched IT questions this week: Oct. 6, 2009
Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How to remove [...]
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| October 6, 2009 3:48 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Netwokring, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How to remove [...]
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| October 6, 2009 3:48 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Netwokring, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
The IT Blog Top 10: Oct. 1, 2009
10. Choosing a block size when creating VMFS datastores Eric Siebert provides a guide detailing how to choose a block size for VMFS datastores. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover walks through Sun’s xVM VirtualBox’s ability to tap into VRDP remote viewing. 8. Does Larry care about Oracle customers? When [...]
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| October 1, 2009 3:54 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
10. Choosing a block size when creating VMFS datastores Eric Siebert provides a guide detailing how to choose a block size for VMFS datastores. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover walks through Sun’s xVM VirtualBox’s ability to tap into VRDP remote viewing. 8. Does Larry care about Oracle customers? When [...]
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| October 1, 2009 3:54 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, IT Blogs, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
The most-watched IT questions this week: Sept. 22, 2009
Curious as to what the most popular IT questions and answers are on ITKE? So were we! So we’ve been watching the watchlists, so to speak, to bring you the top 10 questions, answers and discussions at the top of user watchlists this week. Read them all at our Community Blog.
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| September 22, 2009 2:32 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Curious as to what the most popular IT questions and answers are on ITKE? So were we! So we’ve been watching the watchlists, so to speak, to bring you the top 10 questions, answers and discussions at the top of user watchlists this week. Read them all at our Community Blog.
Answer Question
| September 22, 2009 2:32 PM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
