Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.
Answer Question | May 17, 2013 6:37 PM
Call Center, IWATSU
At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you’re not on social media, then you are not able to promote and protect your brand…If you are, but you’re not committed to it, you’re also not able to promote and protect your brand effectively.”He then put forward 10 reasons why social CRM…
Answer Question | April 22, 2013 1:56 PM
CRM, social media
Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?
Answer Question | April 10, 2013 2:20 AM
Call Center, Call Center management
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
Answer Question | March 18, 2013 5:51 PM
Avaya, Call Center
How to add price list in opportunity workflow?
Answer Question | December 4, 2012 3:58 PM
CRM, CRM Sales
We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that…
Answer Question | November 29, 2012 7:47 PM
Contact management software, phone technology, VoIP
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk…
Answer Question | November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: “This OVF package uses features that are not…
Answer Question | October 9, 2012 9:39 PM
As Salesforce.com’s Dreamforce 2012 opens up this week, it’s expected the conference will focus on cloud marketing and sales issues. Who’s attending the conference? What do you expect to learn?
Answer Question | September 17, 2012 7:03 PM
Dreamforce 2012, Salesforce.com
My company calls on behalf of Associations. we have a vendor that we purchased a number to place against each Association. This number is given to us to store in our CRM. Then we provide the Caller ID name we want to show up on the customer’s end to the vendor who then stores all…
Answer Question | July 13, 2012 7:03 PM
Cisco Web Dialer, Microsoft CRM, VoIP
How do I remove a user someone’s from Salesforce?
Answer Question | July 10, 2012 1:53 PM
removing, Salesforce, User
As part of a new feature on the IT Knowledge Exchange Community Blog, we’re highlighting the top 10 most-watched questions. Here are the top 5: Virtualization vs. ConsolidationTracing a computer to an IP addressConnect remote Oracle 11g server in VB 6.0How to utlize multiple static IP’s when ISP limits physical router connectinos to 1OWA fails…
Answer Question | July 5, 2012 11:46 AM
AS/400, Channel, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, ITKE, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP
Hi, I’m a mid aged sea captain, with an MBA in HR. I want to do a course in SAP HR,CRM,SECURITY. Do these courses involve coding or learning a computer language? What is the job potential in India?
Answer Question | July 5, 2012 9:26 AM
CRM, SAP HR, Security management
I am trying to find both the good and the bad with Blaze Advisor. So far I have only been able to find product specs, and good reviews. I was hoping to find competition and also some of the downfalls of this program.
Answer Question | July 4, 2012 1:00 AM
Blaze Advisor, BRMS, Decision support software
Any data would be helpful. Basically for use in additional staff justification.
Answer Question | July 4, 2012 12:27 AM
FTE, SAN, SAN ports
I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?
Answer Question | July 2, 2012 1:33 PM
CRM analytics, Microsoft Dynamics, Sage Software
By default, if an ext is forwarded to another ext and that other ext does not pick up….Cisco will send the caller to the original person’s voicemail box. How can I change that so that the caller will go to the voicemail box of the ext that the calls are forwarded to?
Answer Question | July 2, 2012 7:24 AM
Call forwarding services, Cisco, Telecom
Is it possible to create a survey in Groupwise such as can be created in Outlook?
Answer Question | July 1, 2012 8:58 AM
GroupWise, Outlook, Surveys
How to add a new tab in ATG Service Center using ATG COntrol Center
Answer Question | July 1, 2012 4:43 AM
ATG Control Center, ATG Service Center