• Best way to do the DASD history capture…(Disk usage)

    Dear team, I need to enhance our current system that captures the disk space usage. I need to maintain the history over it. Currently we do it by using DSPOBJD and DSPFD commands and write the details of all objects and files used in the whole system to the outfile. Hardly it takes more than 4...

    Ezhilkumaran0 pointsBadges:
  • How best to handle inbound calls (small company)

    Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...

    Pandub130 pointsBadges:
  • Any suggestions on how to lower ACW?

    Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

    Busymom724115 pointsBadges:
  • Call Rep to Manager Ratio

    In the financial service industry, what is the optimal call rep to manager ratio? What is the national average of call reps to managers in the industry?

    Jayson12320 pointsBadges:
  • Standard for call back times

    What is the industry standard for call back times?

    JulieBussone5 pointsBadges:
  • Internet security and social networking

    What network solution today in the market can block a phishing attack coming from social networking Facebook? i.e. from Facebook, someone who "appears" to be a friend posts a phishing link via a message. A typical web security solution, i.e. web reputation filtering, seems only blocking phishing...

    Richbiz15 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • atg interview questions

    i wana to know wht type interview question they will ask for interview

    Vmreddy55 pointsBadges:
  • ATG Dynamo server

    What is ATG dynamo server exactly? What are advantages and disadvantages? Why Dynamo only to use? Is that some that if i use dynamo then there are any syntax changes in jsp code? What exactly the steps to use the dynamo in detail like from installation to execution? Is there ant link u got where i...

    Jaywantp5 pointsBadges:
  • how to install the ATG in linux environment?

    we are try to install the ATG in Linux environment pls help me how to install this?

    Kommalapati10 pointsBadges:
  • How to dial in to listen to Call Center calls live?

    Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to...

    NetworkingATE1,545 pointsBadges:
  • Do you have a favorite construction estimating software tool?

    What is your favorite construction estimating software tool? Are you using Microsoft Excel? What about Sage? HeavyBid? HardDollar? Something else entirely? What makes the software so appealing to you -- was there one feature that made you shout, "I need that now!" or was it the whole package that...

    Beastwood1,105 pointsBadges:
  • Earning Badges Pays Off – Literally!

    We told you that payoffs were coming, and they're finally here! To kick off this exciting new phase of the IT Knowledge Exchange Badge Program, we're doing a site-wide reward for members who have been active within the past 6 months and have earned at least one badge: $10 Amazon.com gift card to...

    MelanieYarbrough6,345 pointsBadges:
  • Do you have an IT blog or website and want to earn 100 knowledge points?

    We hope you find this community helpful in answering all your questions. But we want everyone to get every answer they need and wthat means more experts are always welcome. That's why we're asking you to tell your friends about IT Knowledge Exchange (ITKE). If you have a blog or website that is...

    ITKE350,795 pointsBadges:
  • Benefits of call center agents

    what are the benefits of call center agents and who will benefit from them?

    Myaj95 pointsBadges:
  • MS Access 2007 mass email list?

    I was wondering is there a way to create a mass email from a query or table that would send out in MS Outlook? I know of a way of extracting a table and importing it into Outlook but my boss wants a more efficient way.

    Itguy1509220 pointsBadges:
  • Call Center Rep to Call Ratio

    I am currently looking at an addition to staff in my call center for a local credit union and need some industry standards for staffing, metrics, etc. Currently we track agent Availabilty, Handle Ratio, AVG Talk Time (including hold time) and Department Abandon Rate. For my 7 person (not including...

    Tsmiley5 pointsBadges:
  • Comparisons of CRM performance

    Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?

    Project3245 pointsBadges:
  • LIMITATION OF PURCHASE ORDER

    I WANT LIMITATION ON PURCHAE ORDER, LOCAL AND IMPORT SEPRATELY ON LOCAL PURCHAE ORDER 0% AND IMPORT PURCHASE ORDER NO LIMIT IS POSIBLE IN ECC.06 SAP

    T26615 pointsBadges:
  • Adding a New Tab in ATG Service Center

    How to add a new tab in ATG Service Center using ATG COntrol Center

    Sarun5 pointsBadges:

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