• What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • Salesforce.com Ceritification EXAM

    How hard is the Salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks!

    Jillerkitty10 pointsBadges:
  • What has better job opportunities: Dynamics AX or Dynamics CRM

    I have 4+ years of experience in .NET now and I am looking forward for some specialization just for the career growth. Could you please suggest me what specialization I can go for. Some sources have suggested me Microsoft dynamics, so I just wanted some inputs from you if you can help like Which is...

    vishalsharma31055 pointsBadges:
  • Get social media network unblocked

    How do I get my social media network unblocked?

    Gangadher5 pointsBadges:
  • How to unsubscribe

    I am getting ready to Retire from my current employer. I will not be working in this field as I have started a very different and unique business. have looked all around to find out how to unsubscribe but can not easily find out how. If anyone knows how, please let me know.

    CasNowak0 pointsBadges:
  • Obtain certification for a healthcare based call center

    I am looking to obtain certification for a healthcare based call center. I've reviewed the proposal of COPC and SQS en 1583 but have yet to come to a conclusion. Does anyone have any prior experience with call center certifications or suggestions?

    KRiley15 pointsBadges:
  • Call centers and ISO 9000 certification

    Are there case studies available about the benefit of ISO 9000 certification in call centers?

    skraybill5 pointsBadges:
  • Do you have an example of a call center’s decision tree?

    I'd like to see an example of a decision tree in a call center. Specifically, I'd like to see if there is a structure about how a conversation should be held between the call center and the user.

    DIANASYZ5 pointsBadges:
  • Misuse of social media

    How can I use and misuse social media platforms (Twitter, Facebook, LinkedIn, etc.)?

    chaitanya1101997kumar5 pointsBadges:
  • Outsourcing QA functions is call centers

    Does a trend exist regarding financial service companies outsourcing the Quality Assurance function? Any opinions about this concept pro or con would be appreciated.

    DEMUSA5 pointsBadges:
  • Does social media have a negative influence on you?

    How does your personal use of social media have a negative influence on your present or future?

    20142081325 pointsBadges:
  • Phone, email, chat, reporting, single simple choice?

    A client has hired me to help them find a reporting solution for their inbound and outbound phone, email, chat and custom machine chat solution. This is not my area but as I am already onboard and know them well they asked me to help them. The initial group is small, maybe 10 users, but with...

    LMFOCSD5 pointsBadges:
  • Productivity for outbound sales area

    Occupancy is relevant for inbound, what will it be for a pure outbound sales area? Is it just called productivity and then based on sign on time and right party contacts?

    Daleen115 pointsBadges:
  • Integration bewteen MS Dynamics CRM and Qlikview

    How do I integrate MS Dynamics CRM with Qlikview?

    Abaeva5 pointsBadges:
  • Prevent risks of social networking

    Is there any solution to prevent the risks of social networking?

    SD7179RKG5 pointsBadges:
  • How to transition an old local CRM system to a more modern networked CRM Solution

    Hi. We have an old CRM system that is currently local to only a single location and we are looking to transition it to a more modern system with network capability and would appreciate any advice about the best way to go about it. Basically, we currently have a fairly simple Microsoft Access (2007)...

    ericw19755 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Can you suggest me some activities to improve quality?

    I want to implement some activities to improve call quality of the advisers. Please suggest some activities.

    Shrikrishna5 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:

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