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    juliastar15 pointsBadges:
  • How do organizations use CRM to retain customers?

    How does an organization use CRM to attract & retain customers?

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  • How to get Sage Pastel Accounting Xpress to open

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    Hanniea5 pointsBadges:
  • “Test” Surname and IT tests

    Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI's we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test becomes...

    TestFire25 pointsBadges:
  • Customer service call ratios

    What are typical service contacts to product sales ratios in a B to C and B to SMB environments?

    clarkie575 pointsBadges:
  • Contact Center Evolution

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    selzarka5 pointsBadges:
  • Great Plains building a batch for printing

    If you don't have the vendor checked, why will a check generate?

    seidelj5 pointsBadges:
  • Tutorial for loading service contracts Using iDocs

    Hello, I am new to LSMW iDocs, came to this site looking for a solution to upload service contracts in CRM. Is there any tutorial I might use? Thanks a lot!

    AlejandroMI5 pointsBadges:
  • How to do calculation in call center cpd?

    How can I do my cpd calculation for my call center?

    R1a2s3e4l55 pointsBadges:
  • The IT Blog Top 10: Oct. 29, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...

    ITKE357,210 pointsBadges:
  • Metrics for customer service functions and “rule of thumb” trigger points

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    Petiesmom10 pointsBadges:
  • Adding a New Tab in ATG Service Center

    How to add a new tab in ATG Service Center using ATG COntrol Center

    Sarun5 pointsBadges:
  • Best metrics when setting up a high variable pay for performance for customer service agents?

    What do you find to be the best metrics when setting up a pay for performance system for customer service agents?

    jttechsearch5 pointsBadges:
  • 508 Compliance

    Is Siebel considered to be 508 Compliant?

    sweiler0015 pointsBadges:
  • What is social media?

    Can someone tell me what is social media?

    whatat15 pointsBadges:
  • How to deal with a big number of agents in a call center

    Hello, I am a quality analyst in a call center and was wondering if you have any tips that you can share on how to deal and manage a large number of agents. Thank you in advance!

    agnesk5 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • What’s the difference between Siebel and Fusion CRM?

    What's the difference between Siebel and Fusion CRM? Where are they now in 2015, the same this with Fusion middleware?

    BlackIvy5 pointsBadges:

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