• Standard utilization rate for contact center

    For a contact center, when we can say that the utilization rate is acceptable?

    Humamadi635 pointsBadges:
  • Time and motion study to bench line AHT

    I am tasked to conduct a time and motion study to bench line AHT. Need help to set up the approach I will use and if there is a template. Can someone help?

    Angelalacroix10 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Duplex Printing from SAP

    Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.

    Dharmeshd0 pointsBadges:
  • Social media in healthcare

    Can social media's acquired data and value-based analytics be combined into an analytic model which is beneficial to HIT, and other stakeholders?

    mysjet5 pointsBadges:
  • Microsoft Excel: Calculate total average productive state for real-time staffing

    Hi! Can you help me with my Excel inquiry, please. I can't seem to figure out how to calculate the AHT, (+) avail,(+)acw in 30 min increments?

    garfield15 pointsBadges:
  • Contact Center Recruiting Procedures

    Hello, For major contact centers, each one has a step-by-step hiring and recruiting process. I would like to know as much detail as possible for each step.

    HopeStreet25 pointsBadges:
  • Deleting and blocking a friend then unblocking on Snapchat

    I was mutual friends with someone, and deleted and blocked them. I recently unblocked them but did not add them back. The person showed up under "added me" and it said "added you back" but there was a white button next to this that said "Add". I never went and re-added this person. Is this an error...

    CatallicA5 pointsBadges:
  • Private and public IP address of call center

    How can I define public and private IP address for our call center?

    asharani5 pointsBadges:
  • Call center: Need to know occupancy required

    Here are the numbers for our call center: 6000 calls 3min AHT 24/5 working days Could someone please help me with occupancy required and shrinkage.

    Subhashappu225 pointsBadges:
  • What is CRM?

    What is a CRM system?

    Eddiebongos1235 pointsBadges:
  • Goldmine 6.7 on Windows 7

    Is there anyway to get Goldmine 6.7 (32-bit program with 10-years of history) software to function on a new computer with Windows 7.

    Roberthrobbins5 pointsBadges:
  • Import legacy data to SAP CRM 7.0

    Hello I would like some advice, links, etc on importing legacy data from an external system to SAP CRM 7.0 We are currently using a different SQL based CRM system and are moving to SAP CRM 7.0. I need to export all the SQL database data and feed it into SAP CRM 7.0. What tools are available to me...

    SandeepKommineni70 pointsBadges:
  • How to open a call center

    I'm looking for genuine inbound campaign or outbound campaign for my call center. I want to open my small center. Can anyone tell me from where ill get direct client or any genuine campaign...and no scam

    Gsbinfotechsol25 pointsBadges:
  • What CRM will meet our needs?

    Is there a tool available to assist us in deciding which CRM will meet our needs?

    Alicia115 pointsBadges:
  • Seat calculation in call center

    If I have to put 400 agents for 9 hour shift in two different shifts that is 9-6 and 11-8 in which 60% attendance is for 9-6, then how many system I will need?

    Sachujidhankhar5 pointsBadges:
  • IP bandwidth requirement calculation

    Hi, I have a call center in Bangladesh. I need IP bandwidth requirement calculation for calling. Can anyone help me? Thanks

    kaziomarfaruk5 pointsBadges:
  • Cloud Computing Integration Q’s

    Hi, Our school has 4 branches and they are planning to buy a cloud based computing system for training management system integrated with CRM. I have a few questions about this: What are main costs involved with this? Which resources and experts are required for implementation? When and where will...

    fatinali5 pointsBadges:
  • “Test” Surname and IT tests

    Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI's we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test becomes...

    TestFire25 pointsBadges:

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