• Does social media have a negative influence on you?

    How does your personal use of social media have a negative influence on your present or future?

    20142081325 pointsBadges:
  • Phone, email, chat, reporting, single simple choice?

    A client has hired me to help them find a reporting solution for their inbound and outbound phone, email, chat and custom machine chat solution. This is not my area but as I am already onboard and know them well they asked me to help them. The initial group is small, maybe 10 users, but with...

    LMFOCSD5 pointsBadges:
  • Productivity for outbound sales area

    Occupancy is relevant for inbound, what will it be for a pure outbound sales area? Is it just called productivity and then based on sign on time and right party contacts?

    Daleen115 pointsBadges:
  • How to unsubscribe

    I am getting ready to Retire from my current employer. I will not be working in this field as I have started a very different and unique business. have looked all around to find out how to unsubscribe but can not easily find out how. If anyone knows how, please let me know.

    CasNowak0 pointsBadges:
  • Integration bewteen MS Dynamics CRM and Qlikview

    How do I integrate MS Dynamics CRM with Qlikview?

    Abaeva5 pointsBadges:
  • Prevent risks of social networking

    Is there any solution to prevent the risks of social networking?

    SD7179RKG5 pointsBadges:
  • How to transition an old local CRM system to a more modern networked CRM Solution

    Hi. We have an old CRM system that is currently local to only a single location and we are looking to transition it to a more modern system with network capability and would appreciate any advice about the best way to go about it. Basically, we currently have a fairly simple Microsoft Access (2007)...

    ericw19755 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Can you suggest me some activities to improve quality?

    I want to implement some activities to improve call quality of the advisers. Please suggest some activities.

    Shrikrishna5 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • The future of CRM and ERP

    Interested to hear your views on relationship between CRM and ERP and what do you consider future trends in this direction to be.

    siuhd155 pointsBadges:
  • Charging commercial customers for use of call center support

    Wondering if there is any information about charging commercial customers for use of call center support. What Industries do it? What percentage do/don't charge? When they charge, do they charge by the call or by the minute? Is there any benchmarking information available for what different...

    MikeScar5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Youth and social media

    do you think in these day youth are spending more time in social media instead of going outside to get physical activity or some fresh ? Do you thinks they are so addicted to them. Is for my project.

    juliastar15 pointsBadges:
  • How do organizations use CRM to retain customers?

    How does an organization use CRM to attract & retain customers?

    chrissean5 pointsBadges:
  • Lotus Notes Calendar sync with SAP CRM

    Can I sync activities I create in SAP CRM with my Lotus Notes calendar?

    Teriadamson5 pointsBadges:
  • CRM issues for the IT industry

    What are the key supplier and CRM issues for the business and IT industry in general?

    sagabbas5 pointsBadges:
  • How to get Sage Pastel Accounting Xpress to open

    I am using Sage Pastel Accounting Xpress. But Pastel dont what to open- it says the operating system delete one or more companies and must put it back, but no option to do that. Pastel is still on my computer. How do I get Pastel to open?

    Hanniea5 pointsBadges:
  • “Test” Surname and IT tests

    Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI's we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test becomes...

    TestFire25 pointsBadges:

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