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    My clip sport MP3 is formatted to only play .CEM files that we pay $1.75 each for. Gotta be a way I can add MP3 music to it and get it to play. Anyone? Thanks.

    Inmatecali30 pointsBadges:
  • CRM/Retail Pro 9

    We are looking for a CRM software package that would merge data from Retail Pro 9 to improve the relations. Do you know of any available packages?

    SophiaLustig5 pointsBadges:
  • Customer and Contract data management

    I am struggling with finding the right approach about where to place the capability of master data and contract management CRM versus Backend side? Market trends looks like a strong CRM and robust revenue management environment linked by Business process integration and orchestration is the best...

    Rakelcle5 pointsBadges:
  • What is the formula to calculate over all department utilization in a call center?

    How do I calculate utilization for a blended process in a call center (inbound calls, outbound calls, emails and ticket)? What is the formula to calculate over all department utilization?

    CCAgent5 pointsBadges:
  • Audit program for call center

    Is there an audit program specific to revenue assurance for a call center?

    bamba125765 pointsBadges:
  • How to grow my career in SAP?

    Hi, I am a commerce graduate & have 6 years of experience in banking operations. Now I am looking for a career change and I want to grow my career in SAP. I have gone through the SAP modules & I have found the following modules would be relevant to my experience; FICO, HR/HCM, BANKING, CRM....

    Mohammad8525 pointsBadges:
  • Uncover screenshot in Snapchat

    You know on Snapchat people can use the marker tools to cover things but what if someone take a screenshot, so is it possible for them to uncover the marker?

    trang1425 pointsBadges:
  • Which open source CRM is best in 2017?

    Just interested to know which CRM open source is good which can be downloaded and installed easily. I know of some of the top players but was curious to know your thoughts.

    michealtech5 pointsBadges:
  • Call Center Agent Performance

    Who is responsible for the call center agent's performance in their first 3 months? A trainer, supervisor or QA?

    brigitte025 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • What CRM course should I start with?

    Can anyone explain to me what CRM is? What CRM should I start with?

    salamatansari5 pointsBadges:
  • E-chat within a call center

    Where is the best place I can get solid information on what is e-chat within a call center? What are sop's for e-chat in a call center, KPI's, and best way to manage?

    curtisweeds5 pointsBadges:
  • How long are you required to keep phone recordings for PCI Compliance

    Call Center taking calls with credit card information given. How long are we to keep these recordings for PCI Compliance?

    LCooley5 pointsBadges:
  • How to develop one quality assurance form for three programs (email, social media, chat support)

    Hi, I am looking for any help/suggestions on how to develop just 1 quality assurance form that is good for 3 programs (email, social media, chat support). Is that possible? If yes, what are the things I should consider and if you can provide any example materials if this kind project was done...

    Miles115 pointsBadges:
  • CRM for the shopping mall

    Hello there. Do you have pre-production model CRM or BPM for the shopping mall?

    ArysUs5 pointsBadges:
  • % Occupancy Target Setting

    Hi, for a campaign sized at 5 agents 24/7 coverage, at 95% AL and SL of 80%, what could be an acceptable %Occ Target?

    park2k25 pointsBadges:
  • How to find out what social media accounts my husband has?

    So he claims none. He put extensions and frameworks in my computer. How can I remove them?

    Vazquezliz35 pointsBadges:

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