MFT Vs MFTaaS
Hi What are the advantages of MFTaaS over MFT?

Answer Question   |  May 21, 2013  9:08 AM
B2B

Ringing stations on IWATSU ADIX M
Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.

Answer Question   |  May 17, 2013  6:37 PM
Call Center, IWATSU

Why do social CRM projects fail?
At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you’re not on social media, then you are not able to promote and protect your brand…If you are, but you’re not committed to it, you’re also not able to promote and protect your brand effectively.“He then put forward 10 reasons why social CRM [...]

Answer Question   |  April 22, 2013  1:56 PM
CRM, social media

Call center seating
Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?

Answer Question   |  April 10, 2013  2:20 AM
Call Center, Call Center management

Implementing a CRM system in a supermarket
How do I implement a CRM system in a supermarket?

Answer Question   |  April 1, 2013  6:30 PM
CRM, CRM system

Accessing the call center
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.

Answer Question   |  March 18, 2013  5:51 PM
Avaya, Call Center

Will HP be able to bounce back?
During HP’s Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal systems, including the use of Salesforce.com. Will [...]

Answer Question   |  March 5, 2013  4:27 PM
HP, Salesforce.com

TNA
What are the TNA needs for CRM?

Answer Question   |  January 31, 2013  8:04 AM
CRM, CRM management

CRM Sales
How to add price list in opportunity workflow?

Answer Question   |  December 4, 2012  3:58 PM
CRM, CRM Sales

VoIP phone and AS/400 contact management
We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that [...]

Answer Question   |  November 29, 2012  7:47 PM
Contact management software, phone technology, VoIP

CRM and Communication Platform
How important is having Unified communication platform integrated within CRM?

Answer Question   |  November 8, 2012  6:48 AM
CRM, CRM applications, CRM implementation, CRM integration, CRM software

Tech Support: Horror Stories from the Trenches
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]

Answer Question   |  November 2, 2012  2:39 PM
Customer support, Help Desk, Help desk services, Tech support

SRM VRM OVF depolyment problem…
I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: “This OVF package uses features that are not [...]

Answer Question   |  October 9, 2012  9:39 PM
SRM, VMware

Open IT Forum: What are you expecting to learn at Dreamforce 2012?
As Salesforce.com’s Dreamforce 2012 opens up this week, it’s expected the conference will focus on cloud marketing and sales issues. Who’s attending the conference? What do you expect to learn?

Answer Question   |  September 17, 2012  7:03 PM
Dreamforce 2012, Salesforce.com

Cisco Web Dialer – Pass Variable
My company calls on behalf of Associations. we have a vendor that we purchased a number to place against each Association. This number is given to us to store in our CRM. Then we provide the Caller ID name we want to show up on the customer’s end to the vendor who then stores all [...]

Answer Question   |  July 13, 2012  7:03 PM
Cisco Web Dialer, Microsoft CRM, VoIP

Removing user
How do I remove a user someone’s from Salesforce?

Answer Question   |  July 10, 2012  1:53 PM
removing, Salesforce, User

CRM?
Hi Guys I’m looking at CRM systems now. I don’t want to have a bespoke one made. I want a out of the box which i can customize. I’ve looked in to Salesforce and by god that costs a lot. I’ve checked dynamics and that seems to be pretty affordable. What does everyone think, oh [...]

Answer Question   |  June 29, 2012  10:14 AM
ACT, CRM

Cluttered view of Lotus Notes Message screen when draft opened for editing
Hi, I am doing customization of Lotus Notes client to accumulate CRM related functionality. I have added one Hotspot button on Message scrren so that user can invoke CRM functions while composing mail/editing/replying etc. Hotspot button is to be displayed above TO, CC boxes and below advanced Mail options(These oprions are availablle Lotus Notes v8.0 [...]

Answer Question   |  May 22, 2012  5:59 AM
CRM, Lotus Notes 8.0

Any CRM not based on marketing?
I need a simple CRM to assign incoming emails to my staff, and to view their communications between each other. Shocked that I can not find any such thing available! Somebody pls help!

Answer Question   |  April 1, 2012  9:13 PM
CRM, Microsoft Dynamics

Importing and exporting data
I have been using CRM and i want to know how i would go about updating various crm contacts through the use of a spread sheet. I want to be able to export a list of contacts and information into excel, update that spread sheet and then import it into CRM. I have tried this [...]

Answer Question   |  April 20, 2012  2:39 AM
CRM, CRM applications