• Contact Center Evolution

    With the era of "digitization" and focus on inbound, how do you foresee the Contact Center evolve now and in the future. Would even Contact Center get absolute in the future?

    selzarka5 pointsBadges:
  • Great Plains building a batch for printing

    If you don't have the vendor checked, why will a check generate?

    seidelj5 pointsBadges:
  • Youth and social media

    do you think in these day youth are spending more time in social media instead of going outside to get physical activity or some fresh ? Do you thinks they are so addicted to them. Is for my project.

    juliastar15 pointsBadges:
  • Tutorial for loading service contracts Using iDocs

    Hello, I am new to LSMW iDocs, came to this site looking for a solution to upload service contracts in CRM. Is there any tutorial I might use? Thanks a lot!

    AlejandroMI5 pointsBadges:
  • How to do calculation in call center cpd?

    How can I do my cpd calculation for my call center?

    R1a2s3e4l55 pointsBadges:
  • The IT Blog Top 10: Oct. 29, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...

    ITKE354,850 pointsBadges:
  • Metrics for customer service functions and “rule of thumb” trigger points

    At what point(s) (e.g., metrics, KPI) should a small B2B software provider look to automate their customer service functions?

    Petiesmom10 pointsBadges:
  • Adding a New Tab in ATG Service Center

    How to add a new tab in ATG Service Center using ATG COntrol Center

    Sarun5 pointsBadges:
  • Best metrics when setting up a high variable pay for performance for customer service agents?

    What do you find to be the best metrics when setting up a pay for performance system for customer service agents?

    jttechsearch5 pointsBadges:
  • 508 Compliance

    Is Siebel considered to be 508 Compliant?

    sweiler0015 pointsBadges:
  • What is social media?

    Can someone tell me what is social media?

    whatat15 pointsBadges:
  • How to deal with a big number of agents in a call center

    Hello, I am a quality analyst in a call center and was wondering if you have any tips that you can share on how to deal and manage a large number of agents. Thank you in advance!

    agnesk5 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • What’s the difference between Siebel and Fusion CRM?

    What's the difference between Siebel and Fusion CRM? Where are they now in 2015, the same this with Fusion middleware?

    BlackIvy5 pointsBadges:
  • Open IT Forum: What are your views on social networking platforms in your network?

    I chatted with David Sacks, CEO of Yammer, last week at Enterprise 2.0, and we talked about IT's changing attitude toward cloud-based offerings such as social networking platforms. I'd love to hear from practicing IT professionals about the impact of these platforms on the network, whether it's...

    MelanieYarbrough6,345 pointsBadges:
  • Need opinions for evaluating business contact management software

    I'm in the early stages of evaluating business contact management software. I'm familiar with Sage's ACT and Microsoft's Business Contact Management Software (an add-on to Outlook). My firm is in financial services and there will be less than 10 users. I'd also like to ensure the software meets the...

    CRM Ask the Expert250 pointsBadges:
  • Call center expectation

    I need some ideas of the expectation of quality of service and customer satisfaction. Such as; have a gentle service, one call answers, etc.

    emilia5 pointsBadges:
  • Calculating call center prices

    How does our call center calculate prices for calls per minute or per call?

    quincybailey5 pointsBadges:
  • Mainframe quality assurance testing tools

    I need to find a quick and cheap mainframe testing tool for an insurance application. The client will not spend the dollars till the concept is proven. I have looked for open source for the mainframe and found nothing. The client is running a batch system processing input are batch claims. Any help...

    Frankd0 pointsBadges:
  • Minute rules in a call center

    How do I connect minute rules in call center?

    rahul1205 pointsBadges:

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