• Seat calculation in call center

    If I have to put 400 agents for 9 hour shift in two different shifts that is 9-6 and 11-8 in which 60% attendance is for 9-6, then how many system I will need?

    Sachujidhankhar5 pointsBadges:
  • IP bandwidth requirement calculation

    Hi, I have a call center in Bangladesh. I need IP bandwidth requirement calculation for calling. Can anyone help me? Thanks

    kaziomarfaruk5 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • Cloud Computing Integration Q’s

    Hi, Our school has 4 branches and they are planning to buy a cloud based computing system for training management system integrated with CRM. I have a few questions about this: What are main costs involved with this? Which resources and experts are required for implementation? When and where will...

    fatinali5 pointsBadges:
  • “Test” Surname and IT tests

    Please help. My last name is Test. Every couple months my sisters or I receive products we did not order, or voice mails about MRI's we did not schedule, because IT people use our last name to create phantom clients to test systems. I guess if we are already in the system, the phantom Test becomes...

    TestFire25 pointsBadges:
  • Clip sport MP3 can only play .CEM files

    My clip sport MP3 is formatted to only play .CEM files that we pay $1.75 each for. Gotta be a way I can add MP3 music to it and get it to play. Anyone? Thanks.

    Inmatecali30 pointsBadges:
  • CRM/Retail Pro 9

    We are looking for a CRM software package that would merge data from Retail Pro 9 to improve the relations. Do you know of any available packages?

    SophiaLustig5 pointsBadges:
  • Customer and Contract data management

    I am struggling with finding the right approach about where to place the capability of master data and contract management CRM versus Backend side? Market trends looks like a strong CRM and robust revenue management environment linked by Business process integration and orchestration is the best...

    Rakelcle5 pointsBadges:
  • What is the formula to calculate over all department utilization in a call center?

    How do I calculate utilization for a blended process in a call center (inbound calls, outbound calls, emails and ticket)? What is the formula to calculate over all department utilization?

    CCAgent5 pointsBadges:
  • Audit program for call center

    Is there an audit program specific to revenue assurance for a call center?

    bamba125765 pointsBadges:
  • How to grow my career in SAP?

    Hi, I am a commerce graduate & have 6 years of experience in banking operations. Now I am looking for a career change and I want to grow my career in SAP. I have gone through the SAP modules & I have found the following modules would be relevant to my experience; FICO, HR/HCM, BANKING, CRM....

    Mohammad8525 pointsBadges:
  • Uncover screenshot in Snapchat

    You know on Snapchat people can use the marker tools to cover things but what if someone take a screenshot, so is it possible for them to uncover the marker?

    trang1425 pointsBadges:
  • Which open source CRM is best in 2017?

    Just interested to know which CRM open source is good which can be downloaded and installed easily. I know of some of the top players but was curious to know your thoughts.

    michealtech5 pointsBadges:
  • Call Center Agent Performance

    Who is responsible for the call center agent's performance in their first 3 months? A trainer, supervisor or QA?

    brigitte025 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • What CRM course should I start with?

    Can anyone explain to me what CRM is? What CRM should I start with?

    salamatansari5 pointsBadges:
  • E-chat within a call center

    Where is the best place I can get solid information on what is e-chat within a call center? What are sop's for e-chat in a call center, KPI's, and best way to manage?

    curtisweeds5 pointsBadges:

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